Room is spacious and clean. Easy checkin and checkout.
Nicloe at reception is super friendly and helpful. But there is a guy is so mean (didnt get his name, probably Aryvu). Even I was queued next but he just went served other customers and told me to wait. I complained to him and he just ignored me. I was so upset.
Good value. Within 10mis walk from town center and shops.
Changed 3 different rooms but still has problem with air-conditioning. Lucky the window can be opened a bit.
I had issue with the shower head (no host). But may be just my own problem since I am not tall enough with such low water pressure.
I booked here last minute (on the day) due to an unfortunate experience at a near by guest house and boy am I glad I switched! Welcome drink on arrival; friendly staff, tea and coffee in the room, great smelling toiletries and a comfy bed. Exactly what I needed. Full review on my insta @comeflywithlucy
This hotel is very good. First of all, the owner's service attitude is very kind, and then the room is really cost-effective, especially with a separate bathroom. As the saying goes, a sparrow is small and full of organs,it has everything.
Check-in at the front desk was swift. The breakfast staff were friendly, and the breakfast spread was diverse with plenty of options to choose from. It would be even better if they offered fried eggs. When we accidentally left our room key in the room, the front desk staff promptly reissued one for us.
Excellent hotel in a good place for our requirements. We ate there in the evening and the food was good for the price we paid. The breakfast in the morning was excellent a good range of items to choose from. Very pleased with the hotel in general. The staff were very helpful too.
Can’t fault a thing, really lovely place to stay with little ones. They really looked after us with special touches, including a stunning play area and bedtime milk and cookies
Well, the service at the hotel was excellent too. The hotel staff were always very friendly and helpful, they were always willing to answer my questions and provide useful advice. Also, the breakfast provided by the hotel was very delicious, varied and had different choices every day. The service at the restaurant is also very good, and the staff is always very thoughtful and welcoming.
The only downside is that the hotel is slightly more expensive, but I think the price is still very reasonable given the location and quality of service of the hotel. In short, I really like this hotel and I would definitely choose to stay again if I travel to this city again.
Located nearby the cruise terminals. Spacious room. Energetic and friendly staff.
Simple menu at the restaurant but good food, the breakfast there is a perfect start for the day.
We were alloted with an easy accessible room which the bathroom is big (the bedroom area is smaller); and with an unpleasant odor of bleach that smells like elderly home.
The staff at this premier inn were really friendly and greeted us warmly every morning for breakfast! The place itself was very standard for a premier inn, the room was clean yet basic but had everything we needed for our stay. We chose this hotel as the location was near to family members that we were visiting, but it wasn’t really near anything else of note apart from some shops across the road and a pub next door so may not be a good choice if you were visiting for a holiday. Overall we had a very pleasant stay.
Very Good
41 reviews
8.8/10
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8.7/10
Very Good
GGuest UserWell, the service at the hotel was excellent too. The hotel staff were always very friendly and helpful, they were always willing to answer my questions and provide useful advice. Also, the breakfast provided by the hotel was very delicious, varied and had different choices every day. The service at the restaurant is also very good, and the staff is always very thoughtful and welcoming.
The only downside is that the hotel is slightly more expensive, but I think the price is still very reasonable given the location and quality of service of the hotel. In short, I really like this hotel and I would definitely choose to stay again if I travel to this city again.
BBobstarrLovely staff and great hotel location for anyone that’s a bit more car centric.
Despite not using the on site facilities as much, the staff were lovely, friendly & helpful at any hour.
The room was spotlessly clean, and had decent basic amenities, but the room I stayed in was starting to look a little tired.
Decent value for money however, especially for the time of the year & a weekend.
GGuest UserNice hotel, warm winter and cool summer, no air conditioning (no air conditioning), the temperature difference between morning and evening is very big, pay attention to the increase of clothes, the town is very warm, it is too expensive to go to London train
GGuest UserCan’t fault a thing, really lovely place to stay with little ones. They really looked after us with special touches, including a stunning play area and bedtime milk and cookies
GGuest UserIt is exactly what it says on the tin! A budget hotel. We’re used to staying in Travelodge, Premier Inn and Holiday Inn but this was by far the most basic of them all.
Odd set up of bathroom facilities in room. Sink and mirror in the bedroom and then straight into the shower from the bedroom too, leading to a bit of a flood of water coming into the bedroom when getting in and out of the shower. Toilet was in a separate closet. Tight squeeze at the end of the bed to get to the other side.
Clean but small. Made our inside cruise cabin look massive in comparison.
Breakfast is included but it is a very basic continental offering. 3 cereals, bread for toasting, mini croissants and pain au chocolat, cheese, ham, jam and marmalade.
GGuest UserBreakfast at the weekend doesn't start until 8.00am. We were playing a Pickleball Tournament on their Acrylic tennis courts and needed to digest our food before running around! The hot items weren't all out which was irritating. Bacon, sausages and eggs were missing. As soon as the eggs arrived they were gone because everyone was queuing. If it says breakfast starts at 8.00, then it should all be available on time! Pools are great, (one specifically for children and one for adults. Sporting facility was excellent. Free parking for hotel guests.
Bedroom was very clean and had everything one needed. No air con, but fan in cupboard. Magnifying mirror, iron & board, hairdryer.
I had to stay at the hotel to continue playing my tournament, but wanted to have a last swim to ease my muscles before driving home in a terrible heatwave. They said check out had been at 11.00am and I would have to pay £10! I thought that was rather steep so declined. There was hardly anyone in the pool and a small kind gesture after paying for 2 nights would have lifted my spirits and given a better impression. The pool was also only open from 8.00am. Far too late if people want a swim before breakfast.
Dogs seem to be allowed at the hotel in the bedrooms. 4 yapping dogs in one room is a bit much. Awful for the cleaners and I put the TV on to mask the noise!
Drinks and food quite expensive. Great Indian in the village!
It was great though being able to stay at the actual venue for the tournament. Cheaper through Trip com than the Tournament offer rate!
FFatima IssaWe had a delightful stay at this hotel! The room was very comfortable and cosy, providing the perfect retreat after a day of exploring. Situated conveniently close to the bustling high street and within walking distance of numerous attractions, the hotel's location couldn't have been better. The friendly staff and charming atmosphere added to the overall wonderful experience. We highly recommend it to anyone looking for a memorable stay in the area
AAnonymous UserBooked this hotel as a birthday treat for myself, did mention in the notes that the stay was for my birthday and was greeted with a bottle of wine chocolates and a birthday card from the hotel and a stay in a really lovely room made my day.
GGuest UserA repeat visit to Norton Park Spa Hotel. I really enjoy the peaceful location with beautiful grounds where you can walk through woodland or sit on a swing gazing out at the lake.
The spa is perfectly acceptable - no idea why some have left bad reviews. Great sauna and steam room, plus real ice pile and strong, cold (or hot) shower available close to these two facilities which is great extra. Pool is big enough to swim laps (not just a token effort) and there are couple of heated, tiled loungers pool side too. I treated myself to a treatment of back massage and full body exfoliation with oil application, which was absolutely wonderful. Relaxation room after the treatment was welcome touch. I have used spas across the world at top hotels and this was up there with the best.
Restaurant is really high quality, certainly above my expectations of British hotel catering. The breakfast buffet has everything you could require - although it is self-service on the tea/coffee which I'd rather have served to table - plus you can order extras for free, like poached eggs and porridge, which are then cooked to order. There are also some pay-for extras if required. Dinner was even more fantastic - have eaten there four times in two stays and cannot fault.
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