Experience warm hospitality at Swiss-Belinn Singkawang, the only international 3-star hotel in the “City of a Thousand Temples.” Located just 18.8 km from Singkawang Airport and nestled within Singkawang Grand Mall, our hotel offers unbeatable access to the city’s premier shopping, dining, and entertainment destination. Whether you’re traveling for business or leisure, enjoy a seamless stay with direct access to everything Singkawang has to offer.
We had a great stay at this hotel. The service was truly excellent, from the security staff to the reception team and concierge, everyone was kind, professional, and very helpful.
When we arrived, we were welcomed with a refreshing welcome drink and were even allowed to check in early, which we really appreciated. The security staff were especially friendly, helping us with our luggage and opening the car door for us. It truly a five-star service.
The room was very comfortable, the bed, lighting, and overall ambience were excellent. What I loved most was the strong water pressure in the shower, which made it very comfortable and enjoyable.
In terms of location, it’s quite convenient, close to Gaia Mall and the airport.
The hotel wasn't very clean. Next time, please don't give me a room too far inside or too high up. It took too long to wait for the lift to go down, and the lift itself was also quite a distance away.
The location, however, was excellent, close to everything.
This hotel is an older one that's now under Novotel management. The hotel looks fresh, the lobby is grand, and there's ample parking. The location isn't ideal, though, as it's in a 'sketchy' area, making late-night walks uncomfortable. The swimming pool is the hotel's highlight; it's probably the largest in Pontianak, and there's a kids' pool too. The rooms with pool access are definitely worth it, as you can easily go in and out without hassle.
Great location. Extra towel is chargeable at Rp60k which is not reasonable but there is a DIY next door where you can buy a good but cheap towel. Breakfast was okay, not great.
For a strategic location in the middle of the city, cleanliness is also okay, suggestions for more optimal service so that checking in and checking out doesn't take long, because at that stage it takes quite a long time.
Good recommendations from a friend living in PnK. Hotel meets my expectations & experience with the girl is fantastic. Friendly & helpful Staff very customer focused. Location is good next to the Ayani mall. No complaints. Definitely will choose the hotel for my next stay.
Staff was helpful and friendly,but unfortunatly this hotel is going down hill a lot than privious stay.
This hotel used serve the best location and cleaness
And always be my best choice every single time transit in pontianak
All the bed sheet and towel they use are really old and yucky, there is a lot of blood stain or coffe stain in bed sheet and dirty.
Idk what wrong but they really need pay attentions to upgrade and back to where they used to be a good hotel and comfort stay.
Will avoid this hotel in future visits to this town.
Too much a walk to downtown with poor sidewalks and crossings.
Front desk denied my third night (prepaid breakfast/room) to be used on second night as had to leave early. Emphasize 'prepaid'. Completed review form in the room, Front desk manager emailed with apologies. The front desk lady should either be fired or went thru further customer service training and courtesy.
Room circuit breaker tripped burning phone charger, and the outlet extender. Electrician came quickly tho to reset breakers.
Room was very basic yet so called 'superior' room.
room is a bit small
Yes, according to the cheap price
There is a bar and restaurant in the lobby
malam bsa party
7 reviews
7.2/10
Price from
HK$103
per night
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8.6/10
Very Good
GGuest UserWill avoid this hotel in future visits to this town.
Too much a walk to downtown with poor sidewalks and crossings.
Front desk denied my third night (prepaid breakfast/room) to be used on second night as had to leave early. Emphasize 'prepaid'. Completed review form in the room, Front desk manager emailed with apologies. The front desk lady should either be fired or went thru further customer service training and courtesy.
Room circuit breaker tripped burning phone charger, and the outlet extender. Electrician came quickly tho to reset breakers.
Room was very basic yet so called 'superior' room.
AAnonymous UserWe had a great stay at this hotel. The service was truly excellent, from the security staff to the reception team and concierge, everyone was kind, professional, and very helpful.
When we arrived, we were welcomed with a refreshing welcome drink and were even allowed to check in early, which we really appreciated. The security staff were especially friendly, helping us with our luggage and opening the car door for us. It truly a five-star service.
The room was very comfortable, the bed, lighting, and overall ambience were excellent. What I loved most was the strong water pressure in the shower, which made it very comfortable and enjoyable.
In terms of location, it’s quite convenient, close to Gaia Mall and the airport.
GGuest UserThe location is a bit remote. The room facilities are very old. The disposable slippers are all worn. You can ask the front desk to change them for you. The service is OK. The breakfast is also good. A simple buffet can be chosen. A deposit is required for accommodation, which is not mentioned in the introduction.
SsyafricalThis hotel is an older one that's now under Novotel management. The hotel looks fresh, the lobby is grand, and there's ample parking. The location isn't ideal, though, as it's in a 'sketchy' area, making late-night walks uncomfortable. The swimming pool is the hotel's highlight; it's probably the largest in Pontianak, and there's a kids' pool too. The rooms with pool access are definitely worth it, as you can easily go in and out without hassle.
GGuest UserExperience warm hospitality at Swiss-Belinn Singkawang, the only international 3-star hotel in the “City of a Thousand Temples.” Located just 18.8 km from Singkawang Airport and nestled within Singkawang Grand Mall, our hotel offers unbeatable access to the city’s premier shopping, dining, and entertainment destination. Whether you’re traveling for business or leisure, enjoy a seamless stay with direct access to everything Singkawang has to offer.
HHarsan LeeGreat location. Extra towel is chargeable at Rp60k which is not reasonable but there is a DIY next door where you can buy a good but cheap towel. Breakfast was okay, not great.
GGuest UserThe hotel wasn't very clean. Next time, please don't give me a room too far inside or too high up. It took too long to wait for the lift to go down, and the lift itself was also quite a distance away.
The location, however, was excellent, close to everything.
MMohammad Zabri binPro: Hotel location is quite central with surrounding lively food stalls, restaurants, supermarkets, etc. It is also walkable to prime attractions such as the Flamboyan Market and the Kapuas River Waterfront. Breakfast is fairly good despite limited choices. Rooms are spacious, clean, and basic. Hotel decor is primarily modern vs classic European style—both beautiful inside and outside. WiFi is available but was not informed by the check-in staff. All staff are very polite, and that is a big plus!
Cons: The area is a bit overcrowded, but that is reasonable. Some exposed areas are a bit unsightly, especially around the hallway. Constant error beeping near the elevator is annoying and the doorbell keeps on malfunctioning.
GGuest UserGood recommendations from a friend living in PnK. Hotel meets my expectations & experience with the girl is fantastic. Friendly & helpful Staff very customer focused. Location is good next to the Ayani mall. No complaints. Definitely will choose the hotel for my next stay.
GGuest UserStaff was helpful and friendly,but unfortunatly this hotel is going down hill a lot than privious stay.
This hotel used serve the best location and cleaness
And always be my best choice every single time transit in pontianak
All the bed sheet and towel they use are really old and yucky, there is a lot of blood stain or coffe stain in bed sheet and dirty.
Idk what wrong but they really need pay attentions to upgrade and back to where they used to be a good hotel and comfort stay.
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