Hotels With spa in Bengkulu Province, Indonesia

I recently stayed at Mercure Bengkulu, and unfortunately, my experience was quite disappointing due to several service and facility shortcomings. Upon entering the room, there were no towels provided. When I requested them from the housekeeping team, I was initially told that towels were not available. After I mentioned that I needed to take a shower, I was given only one towel. The second towel was delivered much later in the afternoon, which was quite inconvenient. Additionally, the TV remote was not functioning, and I had to wait quite a long time for the staff to come and check it. Basic items like this should be ensured to be in proper working condition before guests check in. There was also no laundry bag available in the room, and I had to request it separately. This should be part of the standard room amenities. In terms of service, I found it lacking as well. The security staff was not friendly, and the staff handling the waffle station during breakfast also appeared unwelcoming . I hope the hotel can improve its service quality and ensure all room facilities are properly prepared before guests arrive, so future stays can be more comfortable and enjoyable.

Strategic location, close to culinary delights, very friendly Free breakfast too, JD GK is confused about looking for breakfast outside Highly recommended for families

Hotel nya bersih dan pelayanannya memuaskan. Samgat cocok untuk bersantai bersama keluarga mupun untuk urusan bisnis

the facilities are quite complete, the gym is quite complete and comfortable although a bit narrow. but for this price, the hope is that there is a small refrigerator in the room.