Good sized double room and bathroom.
Generally all was as expected, and although housekeeping did not come in to refresh supplies, I could easily obtain more teabags etc in the reception area.
I was surprised there was no bath mat, thus the bathroom floor became quite wet unnecessarily.
The staff were all very friendly and welcoming and I would recommend this hotel for it’s location.
I stayed here for two nights to attend a conference during May, It was a convenient 10 minutes walk to the Harrogate Convention Centre. The room was uncomfortably hot and stuffy during the hot weather but a stand-up fan was provided to enable us to sleep. English breakfast with few pastries and fruits was OK.
The YHA Grinton Lodge provides a great place for travelers to relax after a busy day. The YHA Grinton Lodge is an ideal choice for travelers who want to take in the sights and sounds of Richmond. Bedale Station is the closest major transportation option, approximately 29km away. Bedale Station is the closest option for those who prefer to travel by train, approximately 29km away. The nearby area boasts an abundance of attractions including St Andrew's Church, Reeth Show and Reeth National Park Visitor Centre. This hotel makes a great place to kick back and relax after a long day of sightseeing. For those driving themselves, parking is provided on site. When it comes to Richmond hotels, the YHA Grinton Lodge is highly regarded for its excellent facilities.
Staff were so friendly at this hotel. I was there alone and didn't dine or try the leisure facilities but the hotel is stunning and the location perfect will be back!
The Grand Hotel boasts an excellent location, making it a convenient choice for exploring the city. The facilities are top-notch, offering a blend of luxury and comfort that one would expect from a prestigious establishment.
However, the service fell short of expectations, especially considering its five-star rating. While it may be due to the busy tourist season, the level of service provided was inconsistent. In particular, the doormen and porters left a lot to be desired, with some interactions being notably poor. This detracted significantly from the overall experience, as such issues are not expected at a hotel of this caliber.
Overall, while the hotel's amenities and location are commendable, the service quality needs improvement to truly match the standards of a five-star hotel.
Had a lovely stay here during our trip to Harrogate for conference held at the convention centre. Extremely convenient as the hotel is literally connected to the convention centre. Otherwise a slight walk from the train station but pleasant as the town is quaint. Also surrounded by food options in the streets nearby.
The best experience we had. Hotel was very clean. Full of character and we loved how they decorated the room. Staff were just amazing and looked after us at dinner table and breakfast time. The food was amazing too. They were very nice people and we enjoyed our stay. The only downsudr was the parking place, we barely could find a space but it was bank holiday weekend so understandable. Overall one of the best experience of staying at a hotel.
Such a fun and beautiful hotel! Our room was beautifully decorated and furnished and was so quiet. Bed was quite comfortable. We ate dinner in the restaurant which was delicious. We were able to get street parking very close to the hotel. ~20 min walk to the start of the walls and the old city center. Very good value.
Good hotel. Clean and well located. Walking distance to the train station and central to the town. Helpful staff and a good breakfast.
Great
131 reviews
9.0/10
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ZZhushaoyouVery good, there is a pantry with free snacks, the decoration style is very unique, highly recommended, the service attitude is very good, I think you must stay in York, the breakfast is also great
JJess BrowningFrom the moment we arrived at the hotel the staff couldn’t be more friendly and helpful. The bunker room made for a unique and comfortable stay and loved the little touches like the KitKats in the room on arrival. The only small complaint would be the shower head sprayed out, the whole bathroom floor to become soaked, but nothing major at all. We’ll definitely be back and recommending to to anyone staying in York.
CClaytonIt was an ok stay but for us we didn’t realise we booked when the football was on and the away fans had pretty much booked the hotel and to say it was noisy was an understatement.
Staff were friendly enough but didn’t ask us if we wanted Breakfast or if we had stayed there before so seemed pretty sub standard and not really that invested in what they were doing.
We had planned to use the pool but some local kids sneaked in and used it making it loud and unusable during our stay they were just causing problems and the hotel didn’t act.
This is the biggest failing the hotel fails to act we had loud guests door slamming music playing loud football fans going mad till 4am and nothing was done about it.
The beds were not that comfy as sadly neither of us had a good nights sleep on top of the noise by others the rooms offered no sound proofing.
No air conditioning which is crazy in this day and age and not even a fan in the room, when we asked for one we just got laughed at and told good luck with that by housekeeping.
This places lacks staff that care or take pride in their work.
The bathroom had no fan so when used steam went everywhere and the water pressure and temperature was terrible it wasn’t overly clean so couldn’t use the bath.
Only thing going for this hotel is it’s location but we wouldn’t use it again as the rooms need a lot of TLC and the staff need extra training more so on the communication front.
Upon check out we weren’t even asked did we enjoy our stay as we wanted to raise our concerns.
GGuest UserUnfortunately, on both check in and check out I was told by the receptionist that their system kept crashing meaning both took much longer to do than it should. This was frustrating, but these things happen. The real issue is the smell of the cosy rooms to the rear of the site. We had 3 rooms booked (51,52 & 53) for us and friends and we instantly noticed the strong odour when walking into the rooms. we quickly realised these rooms backed directly onto the rear of The Viceroy Indian restaurant. The odour from the restaurant kitchen has ingrained into the furnishings of the rooms. I recommend you avoid these rooms when staying at this hotel.
RRome LyneI stayed here for two nights to attend a conference during May, It was a convenient 10 minutes walk to the Harrogate Convention Centre. The room was uncomfortably hot and stuffy during the hot weather but a stand-up fan was provided to enable us to sleep. English breakfast with few pastries and fruits was OK.
AAnonymous UserGood location, short walking distance into town. Room size is comfortable for two pax. Broken shower was not informed to us when checking in. Had to shower over the bath that had no showering curtain, this made the entire toilet wet and potentially slippery. It will also be inconvenient if someone is unable to climb in and out of a bath easily.
Towels were not provided, requested via the QR code. However, after waiting awhile, we had to go down to lobby to remind the staff of our request. It was then promptly addressed.
PPing ShingHotel Reception has very good service. We are arrived at the hotel early but the reception also arranged hotel rooms for us, so felt that the hotel service was very good.
For other thins is the hotel room is a bit older but the room is clean. Overall has good service and hotel. Thank you
GGuest UserGood sized double room and bathroom.
Generally all was as expected, and although housekeeping did not come in to refresh supplies, I could easily obtain more teabags etc in the reception area.
I was surprised there was no bath mat, thus the bathroom floor became quite wet unnecessarily.
The staff were all very friendly and welcoming and I would recommend this hotel for it’s location.
GGuest UserHotel is situated right opposite Clifton tower and is conveniently located within. The city centre - walking distance to the Shambles and other attractions. The parking situation is problematic - although aware it is first come first served, there is nowhere available to park up and ask except the three spaces in front of the hotel and if taken, you end up circling the road for an absolutely age before a space becomes available. If no parking on site end up parking over the road on public car park which is inconvenient as keep having to work out when to renew. The cleanliness is a slight issue, we thought there was dust on surfaces but more likely to be cloth fibres from the cleaners but still don't expect shedding like this. Room was fine but did think bathroom was on the smaller side for a double deluxe room. Service in general was good - couldn't really fault.
GGuest UserStaff were so friendly at this hotel. I was there alone and didn't dine or try the leisure facilities but the hotel is stunning and the location perfect will be back!
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