Hotels With Bar in Sofia Province, Bulgaria

Would not hesitate to book this hotel again, from the moment we arrived we had an excellent experience. The family suite is huge! Bright, airy, modern and clean room with plenty of storage and so warm we had to turn some radiators down. The hotel overall is very clean and welcoming and all the facilities were in good condition. Breakfast buffet was plentiful and different each day. The evening meals were very nice, one night was a buffet and I ate much more than I should have! The pool is clean, quite new and open long hours. We really appreciated the hospitality from the staff and a shame we didn’t get the chance to try the spa. The bus is free but it’s easy to get a taxi into Borovets for 20 lev if the timings don’t suit you. Top tips would be to book directly with the hotel for a cheaper rate. They also offer an evening meal supplement so you can go half board. For tea drinkers like me take some tea bags!

Best place for a family. Best location just next to the lift. Great animation team to entertain the kids every day after 16h. All day Kindergarten available for an extra cost. Food at the hotel restaurant was great both on breakfast and dinner. Lot of variety. Indoor pool and thermal zone great bonus included in the price, even though a bit overcrowded after 17h. Lobby live music on a daily basis.

Had an awful experience sending my parents there for their anniversary. The staff and management of the hotel are very inexperienced and were a complete disappointment throughout the booking process and duration of stay. Additionally, the room key system was not working and staff had to walk people to and from their rooms as guests could not use the elevator on their own or open their own rooms. I made the reservation with my credit card online, and wanted to call and make sure that 1) my parents are listed as guests on the reservation so they can check-in and 2) they can use my credit card on file for the duration of their stay if they wanted to get additional food, drinks, etc. The goal was to send them to an all expenses paid getaway. Had to call 7-8 different times on different days, until someone was finally able to confirm that they are added to the reservation as guests and it will not be a problem to put the charges on my credit card (they would put a note in the reservation this is a prepaid getaway present). Most of the other calls went either unanswered or went to an new associate that had no idea what to do and had to reroute the call that then went unanswered. On the day of the check-in, the reservation could not be found under my father's name (embarrassing experience), and then takes a while to find it by the booking number because it got ”lost” in the system. Then they were told they had to use their credit card for the entire booking and any additional purchases (another embarrassing experience, after thinking you are going to an all expenses paid getaway), and now we have to trade receipts for reimbursement. Then throughout their stay the room access system was broken and they had to get walked to and from their rooms by an associate with a master key, completely unacceptable. The location of the hotel and hotel grounds are incredible, but the staff is completely inadequate and management incapable. Would not return until there are some top down changes in how this place is run.

Would not hesitate to book this hotel again, from the moment we arrived we had an excellent experience. The family suite is huge! Bright, airy, modern and clean room with plenty of storage and so warm we had to turn some radiators down. The hotel overall is very clean and welcoming and all the facilities were in good condition. Breakfast buffet was plentiful and different each day. The evening meals were very nice, one night was a buffet and I ate much more than I should have! The pool is clean, quite new and open long hours. We really appreciated the hospitality from the staff and a shame we didn’t get the chance to try the spa. The bus is free but it’s easy to get a taxi into Borovets for 20 lev if the timings don’t suit you. Top tips would be to book directly with the hotel for a cheaper rate. They also offer an evening meal supplement so you can go half board. For tea drinkers like me take some tea bags!

Best place for a family. Best location just next to the lift. Great animation team to entertain the kids every day after 16h. All day Kindergarten available for an extra cost. Food at the hotel restaurant was great both on breakfast and dinner. Lot of variety. Indoor pool and thermal zone great bonus included in the price, even though a bit overcrowded after 17h. Lobby live music on a daily basis.

Good breakfast

Had an awful experience sending my parents there for their anniversary. The staff and management of the hotel are very inexperienced and were a complete disappointment throughout the booking process and duration of stay. Additionally, the room key system was not working and staff had to walk people to and from their rooms as guests could not use the elevator on their own or open their own rooms. I made the reservation with my credit card online, and wanted to call and make sure that 1) my parents are listed as guests on the reservation so they can check-in and 2) they can use my credit card on file for the duration of their stay if they wanted to get additional food, drinks, etc. The goal was to send them to an all expenses paid getaway. Had to call 7-8 different times on different days, until someone was finally able to confirm that they are added to the reservation as guests and it will not be a problem to put the charges on my credit card (they would put a note in the reservation this is a prepaid getaway present). Most of the other calls went either unanswered or went to an new associate that had no idea what to do and had to reroute the call that then went unanswered. On the day of the check-in, the reservation could not be found under my father's name (embarrassing experience), and then takes a while to find it by the booking number because it got ”lost” in the system. Then they were told they had to use their credit card for the entire booking and any additional purchases (another embarrassing experience, after thinking you are going to an all expenses paid getaway), and now we have to trade receipts for reimbursement. Then throughout their stay the room access system was broken and they had to get walked to and from their rooms by an associate with a master key, completely unacceptable. The location of the hotel and hotel grounds are incredible, but the staff is completely inadequate and management incapable. Would not return until there are some top down changes in how this place is run.

Best place for a family. Best location just next to the lift. Great animation team to entertain the kids every day after 16h. All day Kindergarten available for an extra cost. Food at the hotel restaurant was great both on breakfast and dinner. Lot of variety. Indoor pool and thermal zone great bonus included in the price, even though a bit overcrowded after 17h. Lobby live music on a daily basis.

Good breakfast