Apartments in Hokkaido, Japan

We stayed at Niseko Towers and overall had a mixed experience. The location is great if you’re driving, as there is plenty of parking available. Without a car, however, it may feel less convenient. The building has an onsen on-site, which was a nice touch after a long day out. One of the biggest positives is the size of the apartment — it’s very spacious, with more than enough room for large luggage and ski gear. This makes it comfortable for longer stays. However, there were some downsides. The bed was quite hard, and we both woke up with back pain during our stay. Unfortunately, the breakfast was disappointing — very limited selection and lacking in quality. It didn’t feel like much care was put into the overall hospitality experience. In summary, the space and parking are strong points, but improvements in bedding comfort and breakfast quality would make a big difference.

A Convenient and Comfortable Retreat There are 4 units in this building. One parking slot per unit is provided at the corner near unit 101. This apartment offers a truly practical and comfortable base for exploring the area. We really appreciated the thoughtful touches, like the basic utensils and cutlery for easy meal prep, and the welcome inclusion of instant slippers, toothbrushes, and toothpaste. The microwave was also super handy for quick snacks and reheats. Comfort is well-managed with one air-conditioner that kept the unit at a pleasant temperature throughout our stay. The washing machine was a huge plus, and we found the designated drying area right above it in the toilet very efficient. The separate dining table was also a nice touch, providing a comfortable space for meals. 2 dryers are outside the building. With two double beds, this unit is well-suited for small groups or families. We also enjoyed being able to link our Netflix account to the TV, which was great for unwinding in the evenings . Things to Note About the Location The apartment is located in a quiet neighborhood, offering a peaceful atmosphere. While there aren't many eateries directly nearby, there are two convenience stores within easy reach. Do keep in mind that local supermarkets tend to close around 7 PM, so plan accordingly for groceries. We found the area to be quite pleasant for getting around, with not many cars on the road. This makes it particularly fun to explore the town by bicycle, and there are several bicycle rental stores available if you're keen to pedal around.

Terrible service and frustrating check in experience with a misleading listing While the cleanliness and amenities of the property were excellent, the service and check in process were incredibly frustrating. To be fair, we missed the host’s initial message, which caused some early hiccups. However, the actual on the spot setup is completely unfriendly for self check in. The lobby area requires an access code just to enter. If another group of guests had not happened to walk out and let us in, we would have been stuck outside the building entirely. Once inside, the check in tablet machine was faulty and did not work, forcing us to message the host to manually get our entry password. The most disappointing part was the host's attitude regarding baggage storage. We specifically checked that the listing included baggage storage before booking this hotel. Yet, when we asked about it before checking out, the host simply told us no and told us to go use a chargeable baggage locker at the train station instead. When I pointed out that it was explicitly listed on their profile, they just claimed it was a mistake and offered no real solution. To make it worse, we literally saw other guests' luggage stored in the lobby, meaning the host just chose either not to help us or they do not care. The rooms are nice, but the total lack of basic hospitality and misleading information ruined the stay. Would not recommend if you value reliable service because there is no service to begin with.

Location of hotel is very good with beautiful view and many eateries serving good food. Driving to attractions is convenient. The room we booked is spacious with mini kitchen and washer/dryer. We loved the room. The only great inconvenience is parking at hotel is limited, only 5 lots. Had to park at the designated carpark which is away from hotel, it was dark and deserted with stairs that looks like ******* place.

This place is clean and comfortable. Check-in is self-service, so there are no staff members to assist you. Both the elevator and rooms require a password for access, which feels very secure. The individual capsule space was just right, not cramped at all.

The Good: - Room is big (enough for 3 person). - Toilet & Bathroom are Separated. - Have Stove, Microwave oven, utensils, etc. - Easy to rent car as there are many car rental shops nearby. - only 1 station from airport. The Bad: - No people stationed after office hours. Need to use tablet at reception to talk to a ”Cloud Receptionist” thru' web call. - Their speaking English is not bad but thru' web calls is not exactly clear. - The door safety guard lock is already broken (see picture) when we arrived. Reported to the ”Cloud Receptionist” but he is not able to help after having difficulties explaining to them especially the web cam is not working when I call. Unable to show them the photos. They asked me to email the photos to them but their email inbox is full & got delivery failure. After a long waste of time & knowing they are unable to help (they try to), we just forget it. Hoping that the PIN of our room door is not known by others as it is the only security that lock the door. - There is a step just before the ”beds” (which are just mattresses on the floor) caused many tripping. - No shops nearby that can buy food. The walk from Minami Chitose station is ok about less than 10mins but the ground is a bit uneven & empty at night. Not easy if luggage is big & alone.

The overall experience at this hotel was quite good. The room was very clean, and the layout was well-designed. I especially appreciated the thoughtful design of the bedroom, which was enclosed with a door to ensure a very quiet environment, greatly improving the quality of sleep. The only downside was that the room had only air conditioning and no water heating, which made the air extremely dry. Even with a humidifier turned on, it didn’t help much, and my throat still felt uncomfortable at night. If they could improve the heating system or provide better humidification equipment, the experience would be even better!

非常舒適 房間很大

We had a wonderful stay in the apartment. The room is well furnished and it's clean, well-equipped and inviting. - basic amenities and facilities are one of the best for us throughout our stay. The bathing toilet even has a tv as you soak in after a tiring day out. - instructions and communication were well tabulated and communicated - sheltered dedicated parking lot at level 1. Useful for Hokkaido as the vehicle is sheltered away from the snow, which is one less effort for us as we don't need to dust away the dust. - location to nearby sightseeing location is at most 20 mins away. Hokkaido tower, Tanukikoji shopping street, Nijo market is all a stone throw away. Lawson convenience store is just 3 mins away - best value for money, hotels around this area cost double the cost for the number of travellers we have.. We were thoroughly pleased with this booking and we will look forward to this host and accommodation if we ever come back again. We felt at home throughout the stay and the only regret was we wasn't around for most of the day as we are constantly away

The environment and hygiene are good, and the size is appropriate. It's relatively new, so no worries about it being old or run down. The space is also larger compared to nearby hotels. However, the self check-in and check-out system is truly terrible. It took at least ten minutes to check in and at least five minutes to check out. You never know which order number is correct and have to keep trying, but the input keypad is also really bad. I hope the owner improves this aspect. However, the price is good, so it's decent value for money.