Apartments in Carlsbad area, Czech Republic

Das Ensana Nove Lazne in Marienbad hat uns sehr gut gefallen. Es liegt sehr zentral, direkt an den Kolonaden und am Kurpark. Der Empfang war sehr freundlich und wir konnten uns in deutsch verständigen. Wir hatten Halbpension gebucht. Das Essen war sehr gut und wurde teilweise ganz frisch zubereitet. Das Personal war sehr freundlich und umsichtig. Unser Zimmer war sehr gut ausgestattet und wurde vorbildlich gereinigt. Wir hatten die Möglichkeit Tee oder Kaffee auf dem Zimmer zuzubereiten. Die deutschen Fernsehprogramme hätten etwas umfangreicher sein können. Ganz toll fanden wir das historische Bad, die tägliche Nutzung (auch die 3 Saunen und die Whirlpools im Haus) ist im Preis inklusive.

Well, the hotel has enormous potential... Problems at check-in and check-out made the stay less than enjoyable overall. The hotel itself is beautifully designed, and everything is of high quality. The location itself is a matter of taste; what's disappointing is the street opposite, which is very busy and noisy. The air conditioning in the room didn't work at all; we had 26°C at night with an outside temperature of 15°C. The service has a lot of room for improvement; it seems like the staff only started running the hotel a few days ago. We decided to have dinner at the hotel on our first evening. The quality was okay, but they couldn't manage to get the wine we ordered and a second one in 45 minutes. We were almost finished eating when we were brought two glasses of Chianti, which were of subpar quality. We were really looking forward to having breakfast on the terrace due to the nice weather, but this wasn't permitted. Thirty minutes later, however, other guests were allowed to do so. The staff is trying hard, no question, but they're completely overwhelmed by the workload at this sophisticated hotel. We certainly have high standards, but given the prices, they're justified. Unfortunately, this three-day short break was significantly marred by the things described above. If the service matches the quality of the building, this would definitely be a recommendation, but currently, it's not for us at all. A shame!

Nice hotel in the picture but we didn't expect to be accommodated opposite this beautiful hotel right across the river 😕, this old building of a small hotel also belonging to their chain (possible reserve rooms 🙂 ). We had to go back and forth across the Bridge. We were there exactly on New Year's Eve 2025.

Rooms were great! But not worthy of 5 star hotel yet because of hotel receptionist service which wasn’t as friendly and housekeeping was so slow. Needed to call again to chase them for a body conditioner. Facitilies were great. Thai massage was very good. Bar and restaurant staffs were good too.

The facilities were good and the view was good. I received a spa service, but the time was short, but the child was satisfied with our couple. Breakfast was a bit unfortunate but overall the price was satisfactory

Next to the hot spring area, you can take bus No. 2 from the bus terminal (the bus terminal name looks at the picture handwritten), about ten minutes to reach the stop sign in front of the hotel. Opposite the hotel, there is a famous golden elephant coffee. You can experience the 100-year-old coffee when you have time. There are not many foreigners in this hot spring area...

Western breakfast is not very rich but it is enough I arrived a little earlier and let me check in The environment has nothing to say, in the forest spa is also great It's convenient to drive there

One of the best hotels in Karlovy Varah... the most delicious breakfasts and stunning medicine ❤️🇨🇿spa zone at 👌 visited the Crio camera 😊 one of the best in the Czech Republic and the best in Karlovy Varah... we will return with the spouse many more times

Beautiful shower place for family rest ))) Breakfast served personally for our big Friendly family))) good staff...