The best hotel out of my europe trip from vienna, prague to poland.
Great service from the front desk and was helpful with my passport left behind in prague.
Mandatory spa facilities for the freezing cold weather was great! Feels like ive stepped into a brand new hotel.
Overall, would go back just for the hotel
The hotel facilities are very good and very new. The service attitude is first-class. The dining in the restaurant is delicious. Especially the free range chicken.
The Sheraton is fantastic. What you would expect from a 5 star hotel, however it is particularly well kept, the staff are very friendly and the food / restaurant services are fantastic. Very comfortable stay. Definitely recommend.
We are celebrating our jubilee wedding ceremony on the date of check-in. They gave us a great surprise : room upgrading, specially decorated with balloons, chocolate, campaign and a handwriting congratulations card....Appreciated!
All the staff were very friendly and helpful, including those in the restaurant.
The swimming pool and spa facilities are relaxing and comfortable.
Hotel ok, clean, nice but the pool area is really small, 1 jacuzzi a bit weak. As for the breakfasts, tasty, but the praise of the number of dishes is a bit exaggerated, I've been to more than one hotel where the choice was much more interesting. But the drinks are really great 😉
I would have given perfect review for the hotel but my check out experience wasn’t good as I was charged 50 euros more than I was supposed to. The girls at the reception blamed trip.com and even questioned if I ordered other services via website even though the hotel charged me. As they couldn’t figure out why why charged me more they asked me to write email to the hotel’s administrator. He did solve the problem and refunded the overpaid amount but the check out stress caused me anxiety. Otherwise, the hotel room is really nice and big and the location is in a peaceful neighborhood in front of a park, easy to reach city center via public transportation. I didn’t have breakfast in the hotel but there’s plenty of places nearby to eat. Nice touch - capsule coffee machine in the room and free coffee in the lobby.
Hotel is in easy reach to the main square , it is so clean it’s amazing . The rooms are spotless & amenities are good. The staff are very pleasant.
The hotel is opposite the shopping mall which if you like shopping your in a good place .
The train station , bus stop & trams are outside the mall.
If you book trips the stop is outside the hotel which is a bonus if your getting up early .
The beds are comfy room has a Wi-Fi charge point next to bed. All shower amenities etc provided, dressing gowns & slippers.
Breakfast is nice 👍
Lovely hotel would definitely recommend & stay again
No special hotel but it's fine. Wellness is present but not used, it looked good. Beds have spiral mattresses and feel what's hard but sleep well. Breakfast was clean and spacious. Location is a good starting point to go to Auschwitz.
It was a perfect hotel to relax after our trip to Paris. We enjoyed comfortable bed and swimming pool with jacuzzi in it. Breakfast was also high quality. I can recommend this place
Doubletree, Krakow is excellent. The Polish staff are professional and efficient. It's a tram away from the Old Town (reviewers complaining of the distance are either ignorant, lazy, or entitled). You can actually take a tram from two stops, which can get you pretty much to the major tourist areas such as Wawel Castle or even Podgorze where the Krakus Mound is located. Hilton includes a sauna, a 24-hour gym, and a really good breakfast with smoothies, desserts, and local Polish bread and honey. They surprisingly even served champagne one morning. Rooms are above standard and the hotel feels very new. During lean months (up to March), rooms are affordable but during conference months and high tourist season, Doubletree can get packed - with good reason. As expected, you get the Hilton chocolate chip cookie at check-in.
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9.2/10
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BBrianDoubletree, Krakow is excellent. The Polish staff are professional and efficient. It's a tram away from the Old Town (reviewers complaining of the distance are either ignorant, lazy, or entitled). You can actually take a tram from two stops, which can get you pretty much to the major tourist areas such as Wawel Castle or even Podgorze where the Krakus Mound is located. Hilton includes a sauna, a 24-hour gym, and a really good breakfast with smoothies, desserts, and local Polish bread and honey. They surprisingly even served champagne one morning. Rooms are above standard and the hotel feels very new. During lean months (up to March), rooms are affordable but during conference months and high tourist season, Doubletree can get packed - with good reason. As expected, you get the Hilton chocolate chip cookie at check-in.
GGuest UserPerfect stay in centre of Old Town only 2 min walk to Town Square. Very professional staff who are so friendly and helpful. Superb underground luxurious Spa. We chose an internal room overlooking the restaurant rooftop - the room was absolutely perfect for us being so quiet and a comfy king-size bed. High quality furnishings with beautiful bedding and good choice of pillows. Beautiful bathroom with a fantastic shower complemented the quality of the room.
This hotel is pure luxury with a high quality finish which we could not fault.
There are so many restaurants on the door step we decided to sample as many as possible around the old Town rather than use the hotel breakfast and dinner options.
I've travelled with corporate brand hotels for many years with work and I really don't see any advatange of point rewards when you find private hotels to this standard at very competitive prices. The corporate chain hotels are also out of the old town area, so it makes this hotel a perfect choice. I will certainly return to this hotel and thoroughly recommend it.
MMarius ZI would have given perfect review for the hotel but my check out experience wasn’t good as I was charged 50 euros more than I was supposed to. The girls at the reception blamed trip.com and even questioned if I ordered other services via website even though the hotel charged me. As they couldn’t figure out why why charged me more they asked me to write email to the hotel’s administrator. He did solve the problem and refunded the overpaid amount but the check out stress caused me anxiety. Otherwise, the hotel room is really nice and big and the location is in a peaceful neighborhood in front of a park, easy to reach city center via public transportation. I didn’t have breakfast in the hotel but there’s plenty of places nearby to eat. Nice touch - capsule coffee machine in the room and free coffee in the lobby.
TTomBTThe Sheraton is fantastic. What you would expect from a 5 star hotel, however it is particularly well kept, the staff are very friendly and the food / restaurant services are fantastic. Very comfortable stay. Definitely recommend.
GGuest UserHotel ok, clean, nice but the pool area is really small, 1 jacuzzi a bit weak. As for the breakfasts, tasty, but the praise of the number of dishes is a bit exaggerated, I've been to more than one hotel where the choice was much more interesting. But the drinks are really great 😉
RRick GolsteijnAbsolutely a good hotel and good location.
the only thing that bothered me was that the light from the TouchPad to control the room is always on.
GGuest UserHotel is in easy reach to the main square , it is so clean it’s amazing . The rooms are spotless & amenities are good. The staff are very pleasant.
The hotel is opposite the shopping mall which if you like shopping your in a good place .
The train station , bus stop & trams are outside the mall.
If you book trips the stop is outside the hotel which is a bonus if your getting up early .
The beds are comfy room has a Wi-Fi charge point next to bed. All shower amenities etc provided, dressing gowns & slippers.
Breakfast is nice 👍
Lovely hotel would definitely recommend & stay again
ZZHAOTINGThe hotel facilities are very good and very new. The service attitude is first-class. The dining in the restaurant is delicious. Especially the free range chicken.
Ccandice weeIt must be noted that most European hotels don’t provide toothbrushes, shampoo, or slippers in the room anymore. Hotel Krowodrza did provide a 2-in-1 body soap cum shampoo and that was appreciated! The door lock was modern and safe. Staff was also very helpful and friendly! The hotel also provided free water and parking so that was really nice. It’s a few tram stops outside of the city but in a quiet and safe neighbourhood! Would choose to stay here again if I visit Poland for its reasonable pricing and safety.
SsIti_yuit was good with amneties and modern. If you want to find complete hotel this is okay.
Good location has fridge,hair dryer , kettle , towel , soap , heater.
But it was slef check in so we did not know it was till we talk to a couple then we message trip .Thy helped us but at the end the hotel called us. My husband said it suppose to have reception even if the hotel number directed to a call center very hassle for us since we have baby . So do ask the hotel first ur pin code 2-3 days before ur check in.
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