Hotels With spa in Metro Manila, Philippines

I requested an ocean-view room, but my English wasn't good enough to explain it properly. I was disappointed when I got a room on the opposite side of the sea. However, they put me on a high floor, and I could see the World Heritage site from my window, which was amazing! 😊 Although it felt a bit old, that added to its historical charm. It was clean everywhere, and the breakfast had a great variety and was delicious. I made some wonderful memories there.

Nice hotel. Stayed in premier king room and very satisfied because the room has been updated and looks and feels fantastic Nice big sized room Ordered room service and there was nice Malaysian food menu and the food was awesome In a neighborhood that has restaurants, cafes everywhere all within walking I would recommend the management to update or upgrade the reception area because it would make the hotel look better The reception lobby is First Impression, however currently it doesn't correspond to the quality of the room.

Great Stay at Kingsford Hotel We had a really pleasant stay at Kingsford Hotel. The room was clean, and comfortable, making it a great place to relax after a long day. What I appreciated most was the service. The staff were courteous, accommodating, and attentive throughout our stay. The location was also convenient, especially if you’re looking to stay around the Pasay/Entertainment City area. Overall, we had a comfortable and enjoyable experience at Kingsford Hotel. It’s a good option for a relaxing stay, and I’d definitely consider staying here again.

We enjoyed everything here! From the services, amenities, even to the warmth of the staff! They made us feel welcomed and prioritized, even without additional fees. I personally liked the fitness area and the sauna facility. As a family, we enjoyed the room and the buffet breakfast! We would definitely choose this hotel again when we need a place to stay within the area.

⭐⭐⭐⭐⭐ **Great family stay!** We had a wonderful stay at Hotel H2O Manila! Our 3-year-old son especially enjoyed it—he was so excited watching the fish in our **Aqua Room**. 🐠❤️ The room was clean, comfortable, and the aquarium view made the experience really unique and special for him. The staff were also very friendly, welcoming, and accommodating. They made us feel comfortable throughout our stay. Definitely a great place for families with kids. We really enjoyed our stay and would love to come back again! 😊

Good stay overall. The staff were friendly, and the room was comfortable. Housekeeping could be a bit more thorough, but it did not significantly affect our experience. We would still recommend this hotel and consider staying again.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

I traveled to the Philippines to visit relatives. It was my mother's birthday, so we stayed in Manila. Whenever I stayed in Manila, I always stayed at the Philippine Plaza, but as soon as I found out it had closed, I started looking for a hotel. My requirements were that it be located on Roxas Boulevard, have good access to the airport and tourist attractions, and have good security. After searching and reading reviews, I decided that this hotel was ideal. I arrived early in the morning by overnight bus, but they kindly allowed me to leave my luggage before check-in and go out for breakfast. They also made arrangements to ensure a smooth check-in. I had mentioned in advance that it was my mother's birthday, and unexpectedly, a lovely birthday cake was waiting in our room. The room was clean, and the front desk staff provided wonderful service with smiles before, during, and after check-in. However, I was disappointed by the manners and attitude of some guests. Dogs were roaming freely in the restaurant and near the front desk (the website I checked said that pets were not allowed, but the hotel actually allowed them). There were also people walking down the corridors soaking wet. The most shocking thing was that, although we know it was our mistake, my mother's coat, which she had left near the front desk, went missing. It was an expensive coat that she cherished. My mother, myself, and everyone traveling with us remembered losing the coat at the hotel, so we checked with the staff multiple times, but it couldn't be found. It was almost certainly stolen inside the hotel. I don't know if they checked the security camera footage. I have stayed at famous hotels in the Philippines, such as the Philippine Plaza and the Manila Hotel, and five-star hotels in various countries, but frankly speaking, this is not a five-star hotel. Putting aside the manners and morals of the guests, it was a wonderful hotel.

My first time staying on this hotel. And will definitely comeback. My friends daughter held her 18th bday here and they had rented the function area. And it was beautiful! The food is good, the set up is pretty. While waiting for the room they assigned to me was able to try their cafe which offers brunch and love their brunch menu. The only thing about checking in is you have to ask the frontdeak twice if my room is ready. Because the frontdesk who told me that they will call me when the room is ready. Did not call me at all. So after 2 hours.I asked her again If my room is ready then that is the time they gave me the key for my room. Good thing me and 2 of my friends are enjoying the food on their cafe. The room was clean..I had a kinda nice view too. The room is big so I'm happy about that. The bathroom was okay. Nothing really special though.

The room is incredibly spacious, and the hotel itself is very luxurious. It's directly connected to Newport Mall, which is fantastic because you don't even need to go outside to access it. Newport Mall has a ton of entertainment, dining options, and even a casino. It's very upscale, the most premium mall in the Philippines.