Hotels With Spa in Departamento de Sacatepequez, Guatemala

Excelent hotel! It was clean and spacious and great price! Nothing wrong during my stay!

The hotel exceeded expectations, the price is also expensive

Excellent!!!

Beautiful colonial hotel in a fantastic location in Antigua, it has a beautiful rooftop with a great view of the city with the added feature of the “I love Antigua” sign. In the rooftop you can go for drinks, a romantic date or simply grab a bite. The room was big, comfortable and kudos to the renovated bathrooms with a great shower. Everyone was very nice, overall great experience

I was very disappointed with one of the bay staff. I was a paying guest at the hotel and wanted to watch a Euros football game in the restaurant area and have a few drinks - the dining area was very quiet with only three other people who were having a drink and watching the game. I sat down and was told I couldn’t watch the game if I was only going to drink and not order food. I had to take my child and sit in the bar area and I couldn’t see the screen. What upset me was the three other guests didn’t order food and were allowed to sit at a table and two additional visitors who were not paying guests walked in and were allowed to watch the game and not order food. The dining area was empty throughout the game with many empty tables. All of these people sitting at tables (not ordering food) were male and I felt discriminated against and bullied because I was female with a child. The cleaners and hotel staff were nice but the one bar staff member (the one who spoke good English) ruined my experience at this hotel.

I've visited Casa Santo Domingo a few times for events, but this was my first time staying. It's a lovely, dramatic hotel. Fixtures and decore of the rooms is a bit dated, but the hotel is built around a historic experience. Morning and afternoon coffee and morning sweetbread was excellent. Pool is lovely and there is a really nice green space for kids to run around. Returned in the evening to light jazz playing on the TV and the room straightened, which was a nice touch. Unfortunately did not have the chance to visit the restaurant, but the Guatemalan food buffet has a great reputation. The underground parking (free) is a great benefit.

We tried to stayed with this hostel having booked a private room 3 days before we were supposed to stay with them. They checked our card having taking a deposit before refunding it the same day and then send an email confirming our reservation. The day of check-in we were on an 8 hour transfer shuttle from our previous destination where at 6:30pm they charged our card again for the full price of the room. This was a travel card that we DON'T keep money for security reasons and only top up when we need it. No where on their website or reservation does it say they are going to charge the card, let alone before contacting us. After attempting to charge the card and it declining they contacted me saying ”Your card was rejected by our system, so it's invalid reservation”. I replied to them saying we were 30 minutes away from them and we can pay upon our arrival. Their response 20 minutes later was ”Sorry your reservation was cancelled since your card was rejected by our system, and someone else booked” HOW UNHELPFUL. Having been sat on a bus for 8 hours, 30 minutes from checkin they had cancelled our reservation despite us telling them we were on the way and had given it away to someone else. When we went to speak to them about it, they were unapologetic and unsympathetic to us not having a place to stay on Saturday night not looking to resolve our issue due to their actions. Imagine in different circumstances we may have been arriving late via plane and not been able to get in contact with them at all and they'd cancelled our reservation and left us stranded late at night in a foreign city. I would not book with them as at that point what's the point of making a reservation if they don't adhere to it!

The Good Hotel is in the perfect location on a safe and quiet street. The staff were all exceptionally kind and the room was pristine. I would recommend to anyone visiting Antigua!

Excelent hotel! It was clean and spacious and great price! Nothing wrong during my stay!

The hotel exceeded expectations, the price is also expensive

Excellent!!!

Beautiful colonial hotel in a fantastic location in Antigua, it has a beautiful rooftop with a great view of the city with the added feature of the “I love Antigua” sign. In the rooftop you can go for drinks, a romantic date or simply grab a bite. The room was big, comfortable and kudos to the renovated bathrooms with a great shower. Everyone was very nice, overall great experience

I was very disappointed with one of the bay staff. I was a paying guest at the hotel and wanted to watch a Euros football game in the restaurant area and have a few drinks - the dining area was very quiet with only three other people who were having a drink and watching the game. I sat down and was told I couldn’t watch the game if I was only going to drink and not order food. I had to take my child and sit in the bar area and I couldn’t see the screen. What upset me was the three other guests didn’t order food and were allowed to sit at a table and two additional visitors who were not paying guests walked in and were allowed to watch the game and not order food. The dining area was empty throughout the game with many empty tables. All of these people sitting at tables (not ordering food) were male and I felt discriminated against and bullied because I was female with a child. The cleaners and hotel staff were nice but the one bar staff member (the one who spoke good English) ruined my experience at this hotel.

I've visited Casa Santo Domingo a few times for events, but this was my first time staying. It's a lovely, dramatic hotel. Fixtures and decore of the rooms is a bit dated, but the hotel is built around a historic experience. Morning and afternoon coffee and morning sweetbread was excellent. Pool is lovely and there is a really nice green space for kids to run around. Returned in the evening to light jazz playing on the TV and the room straightened, which was a nice touch. Unfortunately did not have the chance to visit the restaurant, but the Guatemalan food buffet has a great reputation. The underground parking (free) is a great benefit.

We tried to stayed with this hostel having booked a private room 3 days before we were supposed to stay with them. They checked our card having taking a deposit before refunding it the same day and then send an email confirming our reservation. The day of check-in we were on an 8 hour transfer shuttle from our previous destination where at 6:30pm they charged our card again for the full price of the room. This was a travel card that we DON'T keep money for security reasons and only top up when we need it. No where on their website or reservation does it say they are going to charge the card, let alone before contacting us. After attempting to charge the card and it declining they contacted me saying ”Your card was rejected by our system, so it's invalid reservation”. I replied to them saying we were 30 minutes away from them and we can pay upon our arrival. Their response 20 minutes later was ”Sorry your reservation was cancelled since your card was rejected by our system, and someone else booked” HOW UNHELPFUL. Having been sat on a bus for 8 hours, 30 minutes from checkin they had cancelled our reservation despite us telling them we were on the way and had given it away to someone else. When we went to speak to them about it, they were unapologetic and unsympathetic to us not having a place to stay on Saturday night not looking to resolve our issue due to their actions. Imagine in different circumstances we may have been arriving late via plane and not been able to get in contact with them at all and they'd cancelled our reservation and left us stranded late at night in a foreign city. I would not book with them as at that point what's the point of making a reservation if they don't adhere to it!

The Good Hotel is in the perfect location on a safe and quiet street. The staff were all exceptionally kind and the room was pristine. I would recommend to anyone visiting Antigua!