I want to begin by saying that the bar staff, pool staff, cleaners etc. are the friendliest, most welcoming people and so this review does not reflect on them at all.
So we booked for 2 adults and 1 child (13years) through trip.com. After an overnight flight and being extremely tired, we finally arrived at reception to be told that no, we had only booked for 2 adults.
We quickly showed the reception staff our email which said '2 adults, 1 child (13years)'. The man on reception told us that there was a comma and not a plus sign and so that meant that it wasn't plus 1 child. This completely baffled as why would the email have a child and age if not booked regardless of commas/+ signs and we continued to insist that we had booked for all of us.
After some back and forth, he decided to ring the manager who promptly said that it wasn't something she would accept and that we would have to pay extra for our child.
The man told us this and said that as we hadn't booked through the hotel, this wasn't his problem and that I could take it up with trip.com.
Now, 2 flights, no sleep and the fact that I have various conditions that effect my mental health so much that I am registered disabled, I admit I responded harshly at this point.
How can you advertise through a 3rd party website, be shown the confirmation, and still tell paying customers that this is your problem, not mine? Even if this were true, wouldn't a more appropriate response be 'You clearly have a booking and have come a long way, let's get you settled in a room and then we can either contact trip.com or help you contact them to get this sorted out'?
I then asked to speak to the manager myself- the member of staff phoned her but she refused to come to the phone and said if we were unhappy, to cancel our booking and then shut the phone. Cancel and go where with what money? Were we supposed to walk back to London in order to have somewhere safe to sleep?
There was no budge and around an hour after arrival, we were told by trip.com to pay the extra and they would refund us. Kudos to them, we were refunded within 2 days and they were extremely helpful.
After all of this, there were so many issues with the hotel itself - street digs in the pool, ceiling in living room crumbling and falling, dirty sheets and tiles, the shower flooded every day and at one point was a waterfall down the stairs into the living room and we had to use wvery towel we had to soak it all up, ants everywhere, the list is endless and I have added pictures so people can see it for themselves.
I am so disappointed the whole experience was an absolute shambles.
To top it all off, I was telling a friend who lives in Cyprus and he knew the owner. He phoned the owner to tell him and the next day we were offered a free meal as an apology - so just because I had a contact, and the owner told you off, you give me a gesture of goodwill? What if I hadn't known anyone, would this gesture have even existed? Or would you have just told us it wasn't your problem? We refused.
Disgraceful.
Merit park was great as always, the comfort of our home in Kyrenia is irreplaceable. The staff is always there for you, the service is great, the food is nice, the room is clean, the facilities are unlimited, the casino is nice, what more could you want? Merit quality is not surprising.
The staff is friendly and attentive, but they are insufficient in number.
Even though we made our reservation on July 5, we were told that the reservation was not confirmed and the payment was pending. We made a one-night deposit. 1 day later, they said that the money was paid and the deposit was refunded to us.
Located in Karavas, Merit Royal Diamond Hotel & SPA is in the entertainment district, a 4-minute drive from Alsancak National Freedom Park and 7 minutes from Merit Park Hotel Casino & Spa. This luxury hotel is 7.7 mi (12.3 km) from Icon Museum and 8.1 mi (13 km) from Kyrenia Castle.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including an indoor pool, a fitness center, and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 4 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 273 air-conditioned guestrooms. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.
It should be the best hotel in Nicosia, with the best **, with golf course matching. The sea view is great and the facilities are very new. Breakfast is more plentiful than many hotels in Istanbul. If there is a fly in the ointment, it is that the quality of slippers do not match, bedding body feeling slightly hard.
Located in Kyrenia, Bella View Art Boutique Hotel is a 2-minute drive from Bellapais Abbey and 5 minutes from Kyrenia Castle. This hotel is 2.8 mi (4.5 km) from Kyrenia Harbour and 3 mi (4.8 km) from Icon Museum.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
At Bella View Art Boutique Hotel, enjoy a satisfying meal at the restaurant. A complimentary cooked-to-order breakfast is served daily from 8:00 AM to 10:30 AM.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 30 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Experience an abundance of unparalleled facilities and features at Mc Palace Hotel Spa & Convention.Maintain seamless communication using the complimentary Wi-Fi at hotel. Effortlessly arrange transportation to and from the airport using the hotel's airport transfer services. Discovering Catalkoy becomes even more accessible through the taxi, car hire and shuttle amenities provided at the hotel.For visitors traveling by automobile, complimentary parking is available.During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as luggage storage and safety deposit boxes.At the hotel, utilize the on-site dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. Craving relaxation? Make the most of your stay at the Mc Palace Hotel Spa & Convention with convenient amenities like 24-hour room service and room service at your disposal. For visitors wishing to smoke, designated smoking zones can be found.At Mc Palace Hotel Spa & Convention, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. A few accommodations within Mc Palace Hotel Spa & Convention offer unique design elements such as a balcony or terrace.Certain rooms boast in-room amusement features such as television and cable TV, offering guests an enjoyable stay. In select rooms within the hotel, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar is available to cater to your requirements when desired. It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. Begin your day with a scrumptious on-site breakfast available each morning at Mc Palace Hotel Spa & Convention.Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes.At Mc Palace Hotel Spa & Convention, they are committed to catering to your unique requirements. They offer a variety of meal choices, encompassing halal alternatives for those with special dietary preferences.Enjoy an entertaining evening with your fellow travelers at the hotel's bar.During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience.Conclude your holiday experience perfectly by visiting salon before you depart.Be sure to drop by the pool at hotel at least once during your stay.At Mc Palace Hotel Spa & Convention, utmost care is taken to ensure guests' comfort. Relish your preferred beverage in your swimwear by the hotel's poolside bar.Discover the fitness amenities at hotel to maintain your health and strength during your getaway.
Bagi vehicles don't pass and take them away from guests
Hotel does not serve the villa type concept
You have to walk in the hotness for breakfast every day
The pool is small and there is only one
Going to the sea is not bad and difficult
Even a free toothbrush
Besides her, the food is very good cleaning very good hotel very great super-workers are good but I'd rather be coming again
Very Good
45 reviews
8.5/10
Price from
PHP 9,109
per night
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7.3/10
KKatrin DRecommended. Hotel is superb. Very delighted at the price. There are several swimming pools + aquapark in the hotel. Good rooms, not tired, not killed. We had a room on the 3rd floor, with a chic view to the sea. There is hot water in the room. Free basket shuttle goes to the sea. The sea is chic, there are beach islands, shields, umbrellas. Beautiful, large territory. Bananas, grenades, oranges, lemons, grapefruits, oils grow. Booked a hotel for a day but stayed for longer. Beautiful and diverse dinner.
GGuest UserOur stay was ruined by construction work continued for 4 days during our stay and noise was immense due to metal rotary cutter and hammering noise around swimming pool. We requested higher floor and quiet accommodation at the hotel as we were going to spend time with 7 months grand child. No one helped us. Also next door ground digging work added more misery. They should have informed us before welcoming us there. We booked a suite and that was no good as it was duplex, so they gave us ordinary delux room but continued charging for a suite. No companencsation were awarded or offered.
GGuest UserThe location of the hotel is very good. The sea is crystal clear. Activities for children fill the whole day. The staff is friendly but the number of staff is not enough for the guests. The cleaning is of medium quality. The food is delicious and the varieties are sufficient. The aqua parks are sufficient for children.
AADEMBalayı çifti otele rezervasyon yapmama rağmen ödemenin alınmadığı söylenip kendileri uzun süre bekletildiler ve bu durum telafi edilmedi maalesef hizmet sektörü adına utanç verici bir durum ödemeyi aylar önce yaptığımızı ve kredi kartı ekstremizde ispatlayarak durum yaklaşık 1-1.5 saat sonra çözülebildi çok üzücü bir durum trajedi yazık (.)
GGuest UserThe staff is friendly and attentive, but they are insufficient in number.
Even though we made our reservation on July 5, we were told that the reservation was not confirmed and the payment was pending. We made a one-night deposit. 1 day later, they said that the money was paid and the deposit was refunded to us.
GGuest UserSince the room allocated to us was under renovation, we were placed in a random room after a few tries. The cleanliness of the room was bad. Especially the tops of the seats were in terrible condition. Likewise, the toilet was not at the desired level of cleanliness. The hotel is generally old and needs renovation.
GGuest UserMerit park was great as always, the comfort of our home in Kyrenia is irreplaceable. The staff is always there for you, the service is great, the food is nice, the room is clean, the facilities are unlimited, the casino is nice, what more could you want? Merit quality is not surprising.
皇皇马哥就是牛哥It should be the best hotel in Nicosia, with the best **, with golf course matching. The sea view is great and the facilities are very new. Breakfast is more plentiful than many hotels in Istanbul. If there is a fly in the ointment, it is that the quality of slippers do not match, bedding body feeling slightly hard.
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