A great hotel to stay for a nice holiday!
Friendly and helpful staff. The hotel is near many other hotels which are connected.
Compliment goes to Mr Leero and Miss Ann at the reception counter. They had given their assistant way beyond my expectations. Appreciate their kind help.
Would love to come back to Parisian again during my next trip.
Above normal 5 star service.
From check in to check out all staff are very friendly.
Staff always think of customer point. When arriving the hotel staff at the drop off point has suggested to sent the luggage to our room but we wanted to bring the luggage up to the room ourself ( don’t need to wait for the luggage in the room)
When doing the check in and after getting the room key , another staff has suggested to sent our luggages to our room and clearly explain why they want to help to sent out luggages to the room. Time receiving the luggage’s very fast.
In the check out day , has called for the luggages to sent for deposit. Staff Ricky is very friendly and love to communicate to customers. Well done for his good service.
Thanks for making my boss and wife wedding anniversary memorable.
Our stay in the hotel was very enjoyable. The room was very spacious and clean. The staff were very polite and helpful.
One small improvement that could be made was the instant drinking water dispenser provided in the room. The volume of the machine's water container is small, so we needed to refill it with tap water very frequently. Also, when we wanted to drink water, the machine only fits the hotel cup, while small water bottles cannot fit, so we had to first fill up the hotel cup, then pour it into our water bottles. This is quite inconvenient.
The hotel is a swift 7-8 minute taxi ride from Hengqin Port, costing 60 MOP (I later remembered there's a direct hotel shuttle, but I'd forgotten at the time!). It's conveniently located in the same building as The Londoner. From the moment we pulled up with our luggage, the doorman was incredibly attentive and enthusiastic, promptly assisting us and maintaining that exceptional level of warmth all the way through check-in. I truly felt their service was outstanding.
While the rooms might be a bit dated, they are impeccably maintained and offer fantastic value for money, especially when compared to The Londoner. The casino and an extensive shopping complex are just downstairs. It's definitely a highly recommended stay.
It was my son's 12th birthday on our check-in day, and he had flown independently from Singapore. I had informed the hotel in advance, and they thoughtfully surprised him with a cake and warm birthday wishes, which we deeply appreciated.
My only minor complaint is that the business center charges 80 MOP per hour for computer use, and the operating system was in English. Thankfully, I was still able to navigate it.
The hotel's location is fantastic – it's right next to New Yaohan, and there are tons of local snack options around. The Ruins of St. Paul's are also within easy walking distance. While the hotel itself is a bit older compared to newer establishments, the rooms have been recently renovated, and the facilities are still quite good. The service is excellent as well. All in all, it's a hotel offering great value for money, although prices are a bit steeper during the summer holidays; it's definitely a better deal during off-peak times.
The highlight of my Macau trip was definitely this hotel. Its location is excellent, right opposite Fisherman's Wharf and next to the Sands Hotel, making it incredibly convenient for getting around. The hotel boasts excellent facilities; the rooms are particularly spacious and spotlessly clean. What I loved most was the resort aspect. The outdoor pool is generously sized, beautifully landscaped, and lined with plenty of lounge chairs, creating a truly relaxing atmosphere. Given how hot Macau is this season – even the evenings are muggy – being able to take a dip in the pool was incredibly refreshing and comfortable. The service was also outstanding. While some staff members might not have spoken Chinese, their attitude was consistently wonderful. Every single staff member offered a genuine smile and showed no sign of impatience whatsoever.
Hotel room very spacious and good for take picture, but hotel feel outdated with old carpet and some worn out amenities. If you're looking for 5 stars hotel with an affordable budget Legend Palace can be considered, but don't expect something wow like some Cotai hotels. Hotel didn't provide any shuttle so it was a bit inconvenient if you brought luggage, fortunately there is Sands and Oceanus shuttle nearby. Staff very helpful and nice, they upgraded our room so nice. Overall we are satisfied with everything here, hope next time we can stay longer.
Coming from Hong Kong where rooms at the same price point are often just 20 sq m, I was immediately blown away upon arriving in Macau – the room was absolutely massive, haha! The decor shows its age, but it's very well-maintained. The service was excellent. They noted our anniversary and sent a complimentary cake and fruit. Service requests via phone were also very prompt, and the front desk concierge was great. The vibe at DC was just okay; I heard the place next door is more fun. For purchases within the mall, it's worth getting a membership card at DC first, as it offers discounts. Would definitely stay here again!
My first stay at the Four Seasons. It was an excellent experience. The front desk staff were incredibly friendly and even upgraded my bed type. I had noted it was for a birthday celebration, and shortly after arriving in the room, they sent up towels folded into candle shapes. While there wasn't any welcome fruit, we did receive some Jizai Bing (chicken biscuits) and a small birthday cake. The room was spotless; I didn't notice any dirty spots. RMB can be used for the security deposit. The swimming pool was fantastic – very photogenic and beautiful. Fresh fruit was available, and I heard there was Haagen-Dazs ice cream, though I didn't manage to get any myself.
The check-in counter is located on the 38th floor. We booked a room with two 1.5-meter wide beds, which was perfectly spacious for our family of three. The room was very large, and the bathroom featured an extra-large bathtub, though we returned too late to enjoy a soak. It also had a separate wet and dry area. Housekeeping serviced the room twice daily, replenishing amenities like tea bags and coffee. Complimentary fruit was provided, and everything in the mini-bar was free of charge. What initially attracted me to this hotel was its infinity pool, but unfortunately, I couldn't use it as I was on my period. The hotel is situated in a residential area with plenty of dining options, and a nearby bus stop makes getting to the Macau Peninsula very convenient. The hotel also provides shuttle services to the Border Gate (Gongbei Port), City of Dreams, and Studio City. Overall, it's extremely convenient and offers excellent value for money for a five-star establishment. It's very close to both the airport and the ferry terminal, with a taxi ride taking less than 10 minutes and costing around 50-60 MOP. Just a heads-up: Macau taxis charge for luggage, with each piece costing 3 MOP.
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9.4/10
Outstanding
TTanya:)Our family stay was an absolute delight from start to finish. Traveling with our two children, aged 5 and 10, we were wonderfully cared for by “Jindy” from the Thai Front Office team.
From the moment we checked in, her service was exceptional. She personally arranged for our luggage to be sent to our room, which was a fantastic two-bed room with a direct view of the Eiffel Tower. We were also pleasantly surprised to find a delicious cake and a lovely kid's amenity waiting for us, along with complimentary drinks and snacks in the room.
Jindy was incredibly sweet and courteous, providing us with excellent assistance and thorough information throughout our stay. Her attentiveness was a significant reason our family trip was filled with so much happiness.
We created wonderful memories, from enjoying a ride on the swings together to savoring the delicious Zhen Dim Sum at the hotel. The convenience of having a Don Don Donki supermarket right there for our shopping needs, along with a variety of other shopping options, was a major plus.
The heated swimming pool with its stunning skyline view was the perfect touch, especially considering the very affordable price. For any family planning a trip, I wholeheartedly recommend this hotel
GGuest UserWe stayed here to celebrate our anniversary, and the hotel surprised us with a lovely cake. it was such a sweet touch! I really enjoyed my time at this hotel. The staff were super friendly and made us feel right at home. Our room was clean, comfortable, and had everything we needed. The location was perfect—close to everything but still peaceful and quiet.
We had such a great experience that we’ve already planned to come back in January next year. Can’t wait to visit again!
GGuest UserA great hotel to stay for a nice holiday!
Friendly and helpful staff. The hotel is near many other hotels which are connected.
Compliment goes to Mr Leero and Miss Ann at the reception counter. They had given their assistant way beyond my expectations. Appreciate their kind help.
Would love to come back to Parisian again during my next trip.
GGuest UserThe location is quite good, not as remote as some online reviews might suggest. I noticed the two cabinets that some had mentioned as being a bit odd. The one containing the mini-fridge was perfectly fine, but the middle cabinet seemed quite unnecessary, especially since the room was spacious enough and had plenty of space for clothes. The staff service was also very good. My only minor gripe is that each floor has around 100 very similar-looking rooms, and the extensive layout makes it quite easy to get lost.
Overall, it's mostly a positive experience. The only real downside was that the swimming pool was undergoing maintenance during my visit, which meant having to take a rather inconvenient and long detour. They could have made the temporary barriers smaller; otherwise, it was genuinely inconvenient to walk around in a swimsuit just to change or use the restroom. It would also be great if the pool could stay open until 10 PM (22:00), as 8 PM (20:00) feels a bit too early to close.
KKoJustinThe hotel is reasonably priced for a weekday and has a nice pool. The location is not so convenient however, as it is somewhat far from most of the tourist attractions in Taipa. You would either need to take a cab, a shuttle, or a bus, but the shuttle does not come very frequently. So I ended up spending my time staying around the hotel. Fortunately, they do have a pretty decent Chinese restaurant. The outdoor pool is a nice touch given that not all hotels in Macao have decent outdoor pools. There is also a nice view of Hengqin from the room and also from the pool deck. Overall I think for the price it is a good option for those who are not solely in Macao to gamble. It is too bad that the hotel is near an abandoned race course however, it would be great if the government were to revive this area as it is a waste of space.
AAnonymous UserLet's start with the positives: the facilities are quite new, and breakfast was decent, especially considering the price point in Macau.
Now for the downsides. As other reviews have mentioned, I found the check-in process to be incredibly slow; it took half an hour, even though I was checking in late at night. The front desk initially claimed there were no standard rooms available and tried to assign me an accessible room. After I declined, they 'magically' found a regular room. I truly don't understand their reasoning for this.
On the second morning, around 10 AM, after returning from breakfast, my room key card had stopped working. I had to wait quite a while for a new one to be delivered, which disrupted my plans for going out at noon. I complained about the service quality, and they offered a fruit platter as compensation.
In summary, if you're not in a rush and aren't overly sensitive to service issues, you might consider this hotel. The overall value for money is acceptable.
MMel HeytsyuRoom is spacious and clean Location is okay its near grand lisboa within 5-15 mins walk and maybe 20mins walk in senado square. Front desk is friendly and accomodating. However staff in pool area doesnt speak much in english and we encounter unpleasant service in swimming pool area,staff prioritize what they called “ the Regular chinese old woman” that always goes there and she acted like she own the swimming pool and staff there gather in a corner talking pointing and looking at us and we know theyre talking about us and as we make ourselves enter in the swimming pool.like we have a common sense and know what we are doing and we are just on the side of the pool and they keep on like bothering us that we should be just on the other side when we are just on the corner minding our own business coz that old woman feel entittled and thinks that she owns the place! It make us feel bothered instead of being relaxed swimming we felt unwelcomed. We ended up getting pissed and left and we go to the shower room and we just touch a towel and one old woman again get angry out of nowhere and says not to touch the towels and she asked if we are from philippines and said we must needed to be assisted and not to touch things.We just entered the shower room for like 10 seconds and ended up having this heated argument with the rude lady and the staffs just keeps on yapping to each other with their language instead of settling the misunderstanding between us and the old lady . not leaving us like we didnt exists.before we enter one kind staff said we can take towels in that shelves and later on the staff explains that those old chinese rude womans are regular there and we just need to let their rudness slide not sure if the hotel tolerate this kind of guests behavior. We got offended as first timers to checked-in to your hotel and your so called “regular”makes your guests feel uncomfortable and unwelcome and ruined our experience instead of having a good one. They obviously can be defined as “Racist”.
GGuest UserAbove normal 5 star service.
From check in to check out all staff are very friendly.
Staff always think of customer point. When arriving the hotel staff at the drop off point has suggested to sent the luggage to our room but we wanted to bring the luggage up to the room ourself ( don’t need to wait for the luggage in the room)
When doing the check in and after getting the room key , another staff has suggested to sent our luggages to our room and clearly explain why they want to help to sent out luggages to the room. Time receiving the luggage’s very fast.
In the check out day , has called for the luggages to sent for deposit. Staff Ricky is very friendly and love to communicate to customers. Well done for his good service.
Thanks for making my boss and wife wedding anniversary memorable.
GGuest UserRooms are pretty huge. Friendly hotel staff. Good location, plenty of shops below. Don't forget to buy cheap alcohol at the supermarket just opposite the hotel. But a bit of walk to the historic places or just take a taxi. Don't get mistaken by the other Holiday Inn Express just around the corner.
GGuest UserThe check-in counter is located on the 38th floor. We booked a room with two 1.5-meter wide beds, which was perfectly spacious for our family of three. The room was very large, and the bathroom featured an extra-large bathtub, though we returned too late to enjoy a soak. It also had a separate wet and dry area. Housekeeping serviced the room twice daily, replenishing amenities like tea bags and coffee. Complimentary fruit was provided, and everything in the mini-bar was free of charge. What initially attracted me to this hotel was its infinity pool, but unfortunately, I couldn't use it as I was on my period. The hotel is situated in a residential area with plenty of dining options, and a nearby bus stop makes getting to the Macau Peninsula very convenient. The hotel also provides shuttle services to the Border Gate (Gongbei Port), City of Dreams, and Studio City. Overall, it's extremely convenient and offers excellent value for money for a five-star establishment. It's very close to both the airport and the ferry terminal, with a taxi ride taking less than 10 minutes and costing around 50-60 MOP. Just a heads-up: Macau taxis charge for luggage, with each piece costing 3 MOP.
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