The room is large. Although it is not very new, it has good sanitary conditions and is fully equipped with a refrigerator, coffee machine, hair dryer, etc. The service staff is very friendly and patient. There are many breakfasts and they are delicious. Hot coffee and tea are available all day. We stayed for three nights and it was great!
The room is relatively large and the facilities are okay. However, the hot water is not hot and the air conditioning is not very effective. The air conditioning is a bit noisy. The most useless thing is the balcony room. The balcony is above the restaurant and has no view. It is a bit noisy. There is a free parking lot and I didn't have breakfast. I looked at the restaurant. Nice room. There is a coffee machine and a refrigerator. There is no bottled water.
The check-in experience was half, and I made some requirements with the front desk, for example, I wanted to change to a two-bed, and then, not to change, and thank the staff of this consultation for help in coordination.
Breakfast was pretty good. Nice that they had a pool and thehotel is connected to a bar called Social which is a cool place and just across the street from Boston's Best chicken wings Buff's Pub and a very great Pizza spot Max n Leo's dunkin donuts a liquor store also within a 2 minute walk... they seem to change ownership often but its a great location. I would say its a bit expensive for the 3.5 star level, but everything in Boston is expensive.
The room is big, the breakfast is quite rich, of course it is American style, parking is free, it is convenient to go to the city center, and it is within walking distance to the subway station next to it
One of the shuttle bus drivers drove the vehicle roughly and dangerously, and our suitcases were broken and cracked. We took shuttle buses about four times, but he was the only one who drove that way. The other drivers were good. The suitcase became distorted and would not open. I finally forced it open.
Parking is free, on the ground. Breakfast is very simple, Western-style, scrambled eggs, patties, thick cereals, baked potato pieces, juice, bread, fried eggs, can be self-service at a single point. It is a style of American family, the facilities are not bad, but it is not a style with domestic hotels. The location is OK, basically in the university. It’s enough for me, not a vacation.
Chelsea is not the safest part of Boston, so the hotel is not ideally located. The rooms are also old and not always clean. The amenities (pool and gym) are decent, but nothing to be excited about. Overall, I would only recommend staying here for 1 night if you need to head to the airport, as it is near Logan and offers a free shuttle.
45 reviews
8.1/10
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9.3/10
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GGuest UserThe hotel is in a very good location, connected to the shopping mall, making it convenient for shopping. Downstairs is the Public Library. There is no buffet breakfast in the hotel. If you want to eat, you need to order a la carte. The Destination Fee of $30 per day can be used for breakfast. It is not enough for two people.
WWallllllyWatch out where you staying !
We’ve been using intercontinental hotel very well for couple years
We live 5 hrs aways from the boston city
Every time when we spend some time in the city we always book intercontinental hotel cause this hotel service, cleanness everything was so perfect. It worth, we loved it But lately we are very disappointed of services.last night we stayed was worst experience ever had at intercontinental hotel
We stayed a night
First. There is No robes. I tried to call lobby so many times! no answer . ( I had exactly same problem couple days ago when we stayed at your hotel. I had to go downstairs to ask for robe)
Second. No answer lobby phone as I mentioned at first we’ve tried to call lobby so many time for services. ( Cart, water, etc) but NO answer
Every time when I need I had to go Downstairs..
(Until last year? You guys were so good! since this year summer! I believe that you guys were NO answer AT ALL)
Third. This is major !! We had a flight next morning so we booked your hotel as usual but we got connection room that I didn’t know even when we are check in there is nothing mentioned
We were about to fall asleep around 12am and we hearing some grrrrrrr grrrrrrrr I thought A/C had something problems and we realized we HEARING someone’s snoring our next door!!!!
And we couldn’t sleep at all stayed all night to go the airport next morning ….
I got so mad… we paid for a night $550 at 5stars hotel and no sleep …no comfort there is no difference $80 inn out there..
So i claimed it next day when I checked out
There is one lady who helped me checked out she told me she cant do anything with it but she will give me Email address of manager so i can claim through them
But Email also Wrong !
What a WORST experience ever
Years of good experiences have all crumbled this year.
Anyways watch out where are you staying the room
GGuest UserI stayed in the Hampton Inn because of it's proximity to my doctors office. It was forecasted to snow and my doctor's appointment was absolutely necessary for me to receive my infusion of medication on schedule despite the forecasted snow.
The service I received was good although it began with some confusion about my bill. My reservation was prepaid but it took a while to find this information in the hotel's computer system. I had a restful evening and got to my appointment in the morning without incident and for this I am grateful.
There were a few issues that I think need to be addressed. First, ice was not available on each floor and there was no complimentary water in my room. I was disappointed with the unsatisfactory condition of the refrigerator and there was no recycling bin in my room. There was no handle or bar on the shower door to open the door after showering and there was no place to put my towel convenient to the shower stall once I was done. The toilet paper holder was awkward to use forcing me to remove the toilet paper from it and leave it on the sink.
These issues are minor in nature but cumulatively they made my stay below average for the price I paid. It was not horrible and no part of my stay was compromised but I have stayed at other Hampton Inns that were exceptional, which is why I chose this one for this important stay. I did have a choice of a Marriot equidistant from my doctor's office. In the future, if I am in need of staying overnight convenient to my doctor's office, I will give the Marriot a chance. Thank you for your attention to these issues and I am hopeful that they are addressed to make the stay of other travelers exceptional.
GGuest UserThe room is clean and spacious. We just stay one night but it was a very happy stay. I would love to stay longer at this room. Although we stayed at the 1st floor, the view is wide. (There is no slipper provided in American hotels. Please bring your own)
It’s just next to the metro station and close to the Boston Common. Nice.
I would love to stay here again if I come to Boston again.
GGuest UserWe stayed at the Riverview for two nights for a wedding in nearby Bristol, RI. The hotel served our purpose very well. It was obvious that the rooms were recently refurbished and the location was very clean as well. It appears that work is ongoing. The indoor pool (closed) looks like it was just repainted. Additionally, there is a large open space, riverside, with a basketball court, spot for a volleyball net, gazebo, and children's playground. A bit of maintenance and that can be a very valuable asset. No food on site. A few ”grocery store purchased” snacks were in the lobby for breakfast. However Roger's family restaurant less than a mile away was inexpensive and very good. Jillian's tavern shares a parking lot with the hotel. Very nice inside with good looking menu, but we just spent an hour there for a drink. If our schedule had permitted we would definitely have tried a meal.
Convenient location right off of I95 so travel to Bristol area and Providence or even Fall River is very convenient. Staff was very attentive and housekeeper even told us on the way out that she would check our room and clear security deposit right away.
If you need a nice place to stay, reasonably priced, and want to use it primarily for a roof over your head, this is a great stop. When pool is open or if you have young children for basketball and playground, it's even better.
GGuest UserThe hotel charges a $300 security deposit and an automatic 18% gratuity on any food/drink purchased. A bowl of oa**eal and coffee was $23. There is no breakfast buffet available. The rooms are tiny and designed very much like a cruise ship cabin, complete with bunk beds! There are no closets, drawers or counter space in the room and only 6 hangers (to hang clothes where?) I had to use the ironing board for toiletries. The bathroom is separated from the bedroom only by a curtain. (I wonder how couples feel about each other after staying there?) The only window is a floor-to-ceiling window in the bathroom so you can flash nearby shoppers as you step out of the shower. The heated towel rack in not within arm's reach of the shower and featured hard and frayed towels. The room featured a large TV that was surrounded by LED lights. No obvious switch turned off said LEDs, but apparently the round rainbow-colored emblem in one of the built-in cubby holes turned it off.
On the plus side, the hotel is a half-mile from the Boston Convention Center. Also, travelers can take the Silver Line bus from Logan Airport to South Station (or one stop short of the station to this hotel) for FREE! The one-way trip back to Logan Airport is $2.40. There is a rooftop bar that features a nice city view.
RRachelReally enjoyable stay. Mario at front desk helped check in early. The bed was small but the location of the hotel is fantastic. Right near the Boston common. House keeping everyday and was quite clean.
Nnella marleyThe hotel is located about a 5-10 minute drive just outside of Plymouth. It is in a residential area with nothing else around it but it is right on the beach of Warren Cove. One side is set up as a motel with doors on the outside, and the other side with room doors on an interior hallway. The kids loved watching how high the water came up in the morning at high tide. In the afternoon it is great for walking and skipping rocks, and watching the gulls & sandpipers. It was a bit too chilly to use the outdoor pool, but the indoor pool and hot tub area were great. Both were a bit smaller than expected, but not usually occupied. Continental breakfast is served daily from 7-10 consisting of the usual breakfast pastries, a couple of cereals, and a Belgian waffle maker. Coffee, hot chocoate, tea, apple & orange juices were also available, as well as some yogurts in the fridge. The owners let me know that the restaurant located in the hotel should be open in a few months, and that all the rooms were getting redone in the next year. I already reserved a 2-bedroom suite for next August.
MMing-LunThe service was pretty good. It gave me a $40 ”Food & Breakfast” credit per day. I just didn't expect that I also had to pay an extra $30 ”Unban Destination Fee” per day.
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