Hotels With Spa in Guangdong, China

I chose Wyndham again this year because of my pleasant stay during New Year's Day last year. However, the service this time, at the same time of year, was vastly different. First, the front desk handling check-in clearly ignored my special requests. As a result, when I got to the room, I found that the room I booked was the exact opposite of what I requested. Furthermore, the so-called 'lake view' room only offered a view of large trees (Picture 1). If the hotel didn't have the requested room, shouldn't the front desk have informed the guest? Secondly, I don't think Wyndham accurately estimated the number of guests for breakfast. The entire breakfast restaurant was incredibly noisy, no different from a wet market. I can understand this, as it's a holiday and there are many people. But while people were eating, those coming in would just stand next to others' tables, which I imagine was frustrating for both those trying to eat and those looking for a table. The restaurant staff's instructions for seating guests were also unclear (Picture 3). This is because there were actually dining areas on the other side of the restaurant, but they were in a sunken area and hard for guests to notice. As for the auntie at the rice noodle roll station, I wonder if she wasn't getting paid or wasn't trained, because she wore an unpleasant expression for all to see. If you can't give an extra portion according to policy, you can explain it nicely, because guests might not have seen the notice. But being confrontational with guests only causes anger, especially when the dining atmosphere is already so frustrating! In other hotels, staff are attentive to special families and even offer assistance, but despite Wyndham's high room rates, the service falls short. The breakfast selection was very ordinary, very ordinary, and with so many people, the queues for the limited made-to-order stations were incredibly long. The experience was very poor, and I didn't end up eating much anyway. Thirdly, the five-star Wyndham clearly has very poor preparedness for its guest traffic during holidays. As the weather turned cold that evening, and the forecast had warned of it, which everyone knew, many families with children needed extra blankets. However, the blanket I requested half an hour ago wasn't delivered. Finally, after I called to follow up, they said there were no blankets, and it took another hour for the requested items and a bedsheet (which was better than nothing) to arrive. In short, this stay was very unpleasant. A big-brand hotel is still inferior to a guesthouse!

The room was very clean and thoughtfully designed, featuring a sofa bed that comfortably accommodated a family of two adults and two children. There are plenty of facilities for kids, and the environment is very clean. The only downside was that children over 6 years old are charged half price for breakfast. What can a 6-year-old possibly eat for over 160 yuan? At most, a bowl of noodles and a bowl of cereal. This pricing really isn't family-friendly, especially when the room rate is already close to 2,000 yuan. Charging half price for a 6-year-old is unreasonable. As a family-oriented hotel, you should be more considerate of children. Otherwise, paying 2,000 yuan a night just for the hotel itself feels far too expensive and offers very poor value for money.

I liked it, BUT... First the good: They brought me a heater when the robe wasn't enough. All of the staff is so very kind and attentive. All speak excellent or job appropriate English. It is a great place for these two reasons. But there is more good news. They're connected by a hallway to Luckin and 7/11 which make a nice comfort with inclement weather or when yr in a rush. The pillow menu lavendar pillow has no smell but the herbal Chinese Chrysanthemum is perfect olfactory and texture. There are extra blankets and pillows. Why it was my first and last: Wait til yr downstairs to call your car service. Floors 3-35 are for apartment residents, except for 7 which is the gym, spa, cafes. Ride to 36, change elevators to go to floors 36-50 hotel rooms. It's not that clean. Everything is kinda dusty. Everywhere, random hair which was gross to me: hand soap pump, the tub, breakfast ewww. The wood panel walls have never met Murphys Oil Soap and they look like the years they've been there. Also if yr allergic, be forewarned the French toast has peanut butter in it. I wanted to go to the sauna and steam room but the things I saw in the room made me think I shouldn't. They can and should do better. The people who work there are lovely and it is a decent building but I wouldn't stay again because I need more cleanliness.

The hotel's location is indeed convenient. The free shuttle service to and from the various parks runs until 9 PM, making it easy to return even after late-night shows. The comfort of the guest rooms is very satisfying. The mattress provides just the right amount of support, complemented by high-quality linens. A special mention goes to the thoughtful child-friendly amenities in the room; beyond the usual kids' robes and slippers, details like safety plug covers show the hotel's meticulous attention. The hotel's facilities are comprehensive and well-maintained. The indoor heated pool is always sparkling clean, and the changing rooms are tidy. The Water World amusement park offers a rich variety of attractions, suitable for both children and adults to enjoy. The gym is well-equipped with a wide range of machines to meet different workout needs. As for dining, the breakfast buffet boasts a diverse selection, from authentic Cantonese dim sum to Western dishes, all prepared with great care, using fresh ingredients and replenished promptly. The service is equally commendable. Check-in at the front desk was efficient and orderly, with friendly and professional staff. Concierge personnel actively assisted with luggage. Room service was prompt. The express checkout system is easy to use, and the EV charging stations are a great convenience for new energy vehicle owners. These details all reflect the hotel's thoughtful consideration for guests' practical needs.

The room was clean, spacious, and bright. The location is excellent, right above a subway station. Special shout-out to the front desk staff, especially the young man! His service attitude was great, very attentive and responsible! The hotel also offers free coffee, a 24-hour gym, and laundry service! They even return the washed and dried clothes to your room, which was done overnight! I'll definitely stay here again next time!

I specifically came to Foshan to buy furniture and chose the Sofitel Foshan, which has a great reputation. Before checking in, I saw the hotel's introduction, and it definitely lived up to expectations once I was there. The hotel's decor, from the first-floor entrance to the rooms, is very stylish. This time, I stayed in a Luxury Postmodern room, which also had a lot of character. The overall facilities in the room were excellent, and the hygiene was very good. This morning, I saw Jingjing, the floor manager. Even though the hotel was very busy, she went above and beyond to graciously grant us a late check-out, allowing me to take a nap after finishing my furniture shopping. The service was truly exceptional!

Our stay in the Executive Suite was excellent. The room was spacious, with a separate living room and bedroom. The facilities were complete and very new, and the bathroom had a great wet/dry separation with quick hot water. The afternoon tea and evening snacks at the Executive Lounge were top-notch. It was amazing how you could see planes flying overhead just a few minutes walk from the hotel, yet hear absolutely nothing in the room – the soundproofing was superb. The room also offered expansive views, plenty of natural light throughout, and attention to detail was impeccable. Overall, it exceeded our expectations in terms of value for money. The small garden behind the hotel was a delightful surprise; it was lush, tranquil, and elegant. It was perfect for a stroll in the morning, after meals, or in the evening. P.S. On our first morning, we chose to have breakfast on the first floor. The staff member who greeted us showed us to our table and asked what we'd like to drink, but no one ever brought it to us. If the staff are too busy, it's probably better not to ask guests what they want to drink out of courtesy!

Haven't even checked in yet and a butler has already reached out via WeChat to ask about our preferences and needs, which is a great touch. The room is clean and tidy, the mattress is soft and very comfortable, and the bedding feels really nice. The breakfast offers a wide variety and is delicious. I especially want to mention the concierge service. When we took a taxi back to the hotel at night, the doorman helped us check if we'd left anything in the car. He even found a phone that the previous guests had left behind! That's incredibly thoughtful, highly recommend!

This is the best value-for-money hotel in Futian. While not newly renovated, its style and design are classic and beautiful. The front desk kindly upgraded me to a junior suite. Both the living room and bedroom featured large floor-to-ceiling windows with fantastic views. I only had two minor issues: First, housekeeping forgot to provide bottled water. I only realized there wasn't any in the room late at night and had to call room service to get some. Also, upon check-in, I noticed that one of the drawers on either side of the living room was half open and the other was closed, indicating that room service attention to detail could be improved. Second, the room had some smart amenities, but their effectiveness was minimal. For example, the electric trash can and automatic kettle – the latter was actually broken, as the water I set to 100 degrees was still cold after half an hour. Ironically, the things that truly needed an upgrade weren't. On one side of the bed, only the time display had a charging port; one port didn't work, and the other made a loud noise when charging. I ended up having to use the old-fashioned outlet on the other side of the bed. If renovations are planned, I'd suggest focusing on these essential areas. Overall, the positives far outweigh these minor drawbacks. The lobby decor is magnificent, with a strong Christmas atmosphere, and the service was excellent. It's a hotel I really like.

Shenzhen is never short of top-tier hotels, providing excellent options for celebrating special occasions. As a local living in Futian District, I've experienced several notable hotels, including the Raffles in Nanshan, InterContinental in Dameisha, and Hilton, Sheraton, and Shangri-La in Futian. This time, for my husband's 70th birthday, we chose to stay at The St. Regis Shenzhen in Luohu for two nights. The hotel is located within the KK100 building, offering seamless access to Metro Lines 1 and 2 and KK MALL, making transportation incredibly convenient. Our stay was absolutely fantastic and exceeded all expectations. The hotel's environment, facilities, service, and cleanliness were all impeccable. The room was excellent value, spacious, bright, exquisitely clean, and equipped with high-end amenities. The bedding was soft and comfortable, ensuring a restful sleep. The walk-in closet was a great feature. The bathroom was very large with a separate wet and dry area, and the double vanity is a true hallmark of a high-end five-star hotel. Housekeeping and turn-down service were meticulous and thoughtful. We also received welcome fruit. The hotel's service sets a benchmark; it's attentive to detail, comprehensive, and very personable. The staff at the concierge desk on the first floor and those at check-in on the 96th floor were all proactively polite, warm, and welcoming, leaving an excellent first impression. Both the male and female staff were attractive, highly professional, and spoke fluent English. A special shout-out to our room butler, JAY CHEN. He was handsome, polite, and incredibly nice. He proactively brought our luggage to the room, thoroughly explained the room facilities, and described the view from the window. He immediately brought the coffee and welcome fruit we requested. Upon learning it was my husband's birthday the next day, he promptly arranged and personally delivered a beautiful birthday cake on the actual day – a truly surprising, stunning, and touching gesture! Many thanks again to Butler JAY CHEN! The buffet breakfast and lunch on the 95th floor were both superb. For lunch, we were served hairy crab and typhoon shelter prawns at our table, which was absolutely amazing! Excellent value for money! The chefs in the restaurant were skilled and very polite, offering proactive service. The dishes were unique and tasted delicious. All the servers were courteous, swiftly clearing plates and tidying tables with keen eyes and quick hands. They were responsive to all requests and provided timely service. Whenever we encountered staff or management near or inside the elevators, they would proactively hold the door and assist with scanning cards and pressing floor numbers, which was a very heartwarming touch. We also received a small gift upon check-out. These small details show genuine warmth and make all the difference. Because we were so satisfied, we loved it. We will definitely be frequenting the buffet here and will choose this hotel first for future special occasions. I wholeheartedly recommend The St. Regis Shenzhen!