Hotels With Pools in Greater Manchester, United Kingdom

The hotel's location is excellent; it's not too noisy and very convenient for getting around. The view from the window is great, especially at night. The breakfast spread is ample and tastes pretty good. The restaurant's overall design is quite unique; you wouldn't guess how many people are dining inside from the outside.

After an exceptional stay at the Wigan Holiday Inn Express on September 20th, 2024, I didn’t expect such a stark contrast in service at another location within the same hotel group the very next day (September 21st, 2024). This time, we experienced a completely different attitude at the front desk—rudeness and dismissiveness. Despite multiple requests for assistance, such as having my room closer to my friend’s, an hour late check-out (which my friend was granted), and fixing the issue with my room’s air conditioning (my friend’s room was fine), we were met with vague, unhelpful explanations that treating a fool. It felt like dealing with political officials dodging direct answers. For the first time ever, I left a hotel feeling genuinely angry. They might be better suited for a career in politics.

This is a grand and historic hotel, and I had a very comfortable stay. Its location is fantastic, right in the city center and just a short walk from Manchester's Chinatown. My only complaints are the unclear smoking signs near the entrance and the tiny ashtrays provided. There was also no doorman to offer assistance or reminders. This could easily lead to fines (as enforcement seemed rather discreet), which unfortunately cast a shadow of frustration and disappointment over my trip.

room was clean beds and ere comfy, the staff weren’t that cheery. The gym and pool facilities which are included and really good. Would stay again.

Stayed here before our morning flight and it was great. Couldn't get a better location, since it's inside the terminal complex. We stayed in a runway view room and it was cool to see the planes landing and taking off, and it wasn't much extra for the runway room compared to a normal. Staff were lovely at check in and the room was comfy and completely silent.

During my recent stay at this hotel, I found the overall experience to be enjoyable with top-quality fittings and furnishings. However, there were areas that required improvement. The hotel itself is pleasant, but enhancing the service and room cleaning would significantly improve the guest experience. A standard room was paid for but a disability-accessible room was provided. We requested to change it to a standard which was done immediately without any questions. No water bottles were provided in the room initially; they were only given on request and only two small bottles were provided. Additionally, the room cleaning service was unsatisfactory. Despite requesting it twice over 4 nights, the cleaner only changed the sheets once and neglected to take out the bins vacuum, replace towels or clean the bathroom. This was particularly disappointing given the length of my nearly week-long stay. The breakfast was beautifully presented with various options but unfortunately remained the same every day lacking any variation. Some areas were particularly poor. For instance, the scrambled eggs had a distinct smell and were overly watery. Adding tomatoes or simply varying the options every few days would have improved the experience. One concern we had was the cleaning team. Twice the cleaner used his universal card to enter our room without ensuring no one was present. My partner was in the shower and our young baby was asleep. We heard a knock but were unable to reach the door in time. Upon reaching it we realised he was already entering. This occurred twice and on the following day we decided to chain the door for privacy reasons. In other hotels we have stayed in, privacy is of the utmost concern for staff and they would never even risk opening someone’s locked door without making sure. A better system needs to be in place here.

This hotel is very good service. The environment is very good as well. But, It provide a location of free car park space. You shall make sure have a car if you are a traveler.

No sleep, kids running about, slamming doors, shouting and generally causing havoc. Throwing rubbish out of the window Raised with staff who were unhelpful customer service levels poor.

All the hardwares are brilliant. Nice room , great location and good facilities but horrible customer service . Have a nice check-in on the first day , sorry for forgot the name, beautiful smile with a warm welcome and remember me when I come back in the next week. However not on the other days, the other receptionist always look grumpy. The thing is I’ve paid the parking every day when I come back from work but for some reason it didn’t show I paid on one of the day and charged it on my card which I paid the deposit. Email the customer service to claim it back , sent all the transactions from my bank to prove but cannot notice the mistake in the first two emails and just say that is what it is. After a few days gat back to me with a few words the money will go back to my account in a few days. No apologies or explanation for the incident, make me feel that I’m the wrong side and just want to cheating. Horrible customer service.

Positives; close to didsbury and all travel links. Good to use the facilities in the morning such as the pool and spa area. Negatives; was ridiculously expensive for a 10m2 room with no breakfast 😳. Bed was barely a queen. I paid £140 for one night. Staff were pleasant enough and everything was clean and fresh.