Hotels With Pools in Greater Manchester, United Kingdom

During my recent stay at this hotel, I found the overall experience to be enjoyable with top-quality fittings and furnishings. However, there were areas that required improvement. The hotel itself is pleasant, but enhancing the service and room cleaning would significantly improve the guest experience. A standard room was paid for but a disability-accessible room was provided. We requested to change it to a standard which was done immediately without any questions. No water bottles were provided in the room initially; they were only given on request and only two small bottles were provided. Additionally, the room cleaning service was unsatisfactory. Despite requesting it twice over 4 nights, the cleaner only changed the sheets once and neglected to take out the bins vacuum, replace towels or clean the bathroom. This was particularly disappointing given the length of my nearly week-long stay. The breakfast was beautifully presented with various options but unfortunately remained the same every day lacking any variation. Some areas were particularly poor. For instance, the scrambled eggs had a distinct smell and were overly watery. Adding tomatoes or simply varying the options every few days would have improved the experience. One concern we had was the cleaning team. Twice the cleaner used his universal card to enter our room without ensuring no one was present. My partner was in the shower and our young baby was asleep. We heard a knock but were unable to reach the door in time. Upon reaching it we realised he was already entering. This occurred twice and on the following day we decided to chain the door for privacy reasons. In other hotels we have stayed in, privacy is of the utmost concern for staff and they would never even risk opening someone’s locked door without making sure. A better system needs to be in place here.

Very helpful staff great food selection in restaurants arrived midnight fab customer service as a disabled customer having a late flight we stayed the week before on our outward journey they helped me contact assisted boarding would definitely stay again n recommend friends n family nothing was a bother my companion is plant based n they provided oat milk n tea bags on request rooms bright n airy beds so comfortable after long flight great shampoo conditioner n body lotions of good quality can't thank staff enough for there help

Good thing is the car parking at weekend is free. The breakfast very usual level. Dont have expectation on it. There is on site starbuck. If u want to have better breakfast you may consider having at starbuck (but it open at 8am ) rather than at hotel. There are only 1 big bar + restaurant nearby. The food is usual bar level quality but the price is lower than average. Around 13 to 15 for a main course.

Staff were really helpful, and the reception, bar area looks so pretty with the lights everywhere. The bedroom doors were very tired looking and didn't live up to the rest of the hotel. Our AC didn't work, and you couldn't open the window, we did call down to reception and the lady said she could control it but it didn't change and was very hot.

room was clean beds and ere comfy, the staff weren’t that cheery. The gym and pool facilities which are included and really good. Would stay again.

The style of the room is retro, pretty good, the toiletries are great, and there is a refrigerator. But the top-level swimming pool is very small, only two or three meters long. No one really goes swimming. If you live in the pool, the price is slightly higher. There is also a sauna on the top floor, which makes it very comfortable to steam~

Hotel is exactly what it says on the tin. Small room but cozy enough. Bathroom quite comfortable. Though it’s more of a wet room. So bring shower slippers. Bar downstairs decent. Close to a fun retail park. Staff were friendly. I was able to access check in early. That was a relief!

No sleep, kids running about, slamming doors, shouting and generally causing havoc. Throwing rubbish out of the window Raised with staff who were unhelpful customer service levels poor.

The food selection at breakfast was superb. All the staff were lovely and helpful, especially at breakfast. The swimming pool was always clean and tidy, nothing broken or dirty. Only thing that could have made our stay better was if the pool were open longer

All the hardwares are brilliant. Nice room , great location and good facilities but horrible customer service . Have a nice check-in on the first day , sorry for forgot the name, beautiful smile with a warm welcome and remember me when I come back in the next week. However not on the other days, the other receptionist always look grumpy. The thing is I’ve paid the parking every day when I come back from work but for some reason it didn’t show I paid on one of the day and charged it on my card which I paid the deposit. Email the customer service to claim it back , sent all the transactions from my bank to prove but cannot notice the mistake in the first two emails and just say that is what it is. After a few days gat back to me with a few words the money will go back to my account in a few days. No apologies or explanation for the incident, make me feel that I’m the wrong side and just want to cheating. Horrible customer service.