Great experience, the staff was amazing and went way and beyond, we had 3 rooms 3428, 3431 both with kabba view. The rooms were clean and spacious the bathroom on the smaller side. The manager on our floor was great, he made our stay perfect, breakfast was sent to our room for my disable father. Very considerate. 10/10 overall. I have stayed in other hotels in clock tower but this by far is the best. Thank you, hope to stay again soon
Great secand time i stay at novotel thank to front Areej Renad tq good and friendly will come again this time stay 14 day alhamdulilla everyday room servis clean and excelant for housekeeping i will come again very sure
The hotel is outstanding for those traveling for Umrah. Check-in experience was excellent, Riham answered our questions regarding the stay and gave us a room on high floor.
We booked a room with partial Haram view, and it did not disappoint. The room itself is spacious, bathroom is clean, with separate basin for washing feet etc.
If you’re tired after Umrah, 24/7 room service can deliver food to your room, although a bit pricey.
Concierge service was excellent, Basir helped us store our luggage after we checked out, so we picked it up after few hrs.
Definitely recommend!
DoubleTree has always been my choice since i first stayed here in 2022. This is my 3rd time staying and the level of hospitality and service is so wonderful. I tried other hotels on my last visit in January 2025, but it wasn't great, so here I am back at DoubleTree. The location to the Grand Mosque of Makkah is fairly reasonable - one can walk (via Hilton Convention Hotel) - sloped surface, or take the complimentary shuttle that stops at Hilton Conrad on Jabal Omar. Wear good walking shoes.
Mr. Ahmed Elsayed at the restaurant is a top-notch manager. I only mentioned something to him, and he had his colleague make it especially for me. That was totally unexpected and they both went out of their way to ensure that it was a problem. They did it again the next day. Such personable service from both gentlemen and the others at DoubleTree Makkah.
The room was spacious, clean, bathroom had Crabtree & Evelyn toiletries. The bed was super comfortable and I slept very well which is something rare! And of course the signature cookies i love. Thank you!!
The room was clean, and I've always been a fan of Ibis hotels. Breakfast was plentiful, but a bit on the expensive side.
Facilities: Well-equipped
Cleanliness: Good
Environment: Pleasant
Service: Acceptable
I've stayed here multiple times. The prices during summer vacation are reasonable, but it can be a bit expensive during other times.
Connecting to Andalus Mall. Nice place to enjoy. Two days Inwas there when Eid Adha, there is a small beautiful Mosque near hotel for pray. A hospital and pharmacy just opposite hotel.
The hotel is too far from Haram. You can’t make by foot to Haram. However, there is shuttle at place which takes around 40m and still you have to walk another 20 min. Due to Ramadan shuttle don’t go all the way to stop and you will also have to change shuttle twice. The hotel is not recommended for an older age. There wasn’t any ironing facility, no coffee maker and locker.
Hotel location is far it cost us minicab on way back to Haram. Would recommend to book somewhere closer to Haram. The hotel is not at walking distance as pencilled on website.
The hotel shuttle service was great and it moved on time. We stayed at 9th floor and housekeeper guy was so kind and smiley. There is mosque in front of hotel that was also awesome. The only problem that I had was to reach to hotel by phone before I arrive there. Lastly, the gym is out of service now. It is not a big issue but a remark.
Great impressive hotel.
A grand lobby with beautiful lights and a small fountain with comfy seatings around it.
We booked a room with a partial haaram view, thinking we would be getting the same room as in the pic.
Turned out the haram view is just a small tiny view, and was informed by the hotel manager that the pic displayed during booking is incorrect.
Great
85 reviews
9.2/10
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BHD 75
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GGuest UserThe stay was so good , the hotel is just next to the mosq . Very clean and also convenience supermarkets and shops near , and bus shuttle to masjidul haram every 30 minutes .
RRaheman Mohammed AbdulMy 12 days stay at Jumeira Jabal Omar in Makkah was exceptional. The room service by Rovel was outstanding—efficient and thoughtful—and the reception staff went above and beyond by assisting with baggage and even offering change for my taxi fare without prompting. The hotel exemplifies luxury, comfort, and impeccable attention to detail. I highly recommend it to anyone seeking an extraordinary hospitality experience in Makkah
DDanish IkmalGreat secand time i stay at novotel thank to front Areej Renad tq good and friendly will come again this time stay 14 day alhamdulilla everyday room servis clean and excelant for housekeeping i will come again very sure
GGULRAZE NAWAZ29 Aug - 31 Aug
Relaxing Honestly for Families & Groups
A true 5 ⭐️
Fast Check-in & out.
Best Arabic Coffee (Gehwa) served at reception after Zuhur
Fresh and variable breakfast
Booked 2 Quadruple rooms 1311, 1111
Excellent Room service specially by Guy in day shift named “ Muhammad Mehdi” very professional and generous 😊
May Allah promote you with success, Ameen
GGuest UserGreat experience, the staff was amazing and went way and beyond, we had 3 rooms 3428, 3431 both with kabba view. The rooms were clean and spacious the bathroom on the smaller side. The manager on our floor was great, he made our stay perfect, breakfast was sent to our room for my disable father. Very considerate. 10/10 overall. I have stayed in other hotels in clock tower but this by far is the best. Thank you, hope to stay again soon
SSabShaariAs per previous review. For this booking, thanks to Mr Haitam for assissting me. I got a room near to the lift. Thank you so much 🙂 On average, i waited less than 1 minute for the lift. Extra 2-5minutes from the hotel to reach Kudi bus station by the shuttle bus. 6-8minutes walk from Kudi bus station to the mosque. Going back from the mosque to the hotel takes a bit longer time during peak hours. Overall, i highly recommend this hotel.
GGuest UserThis is 2nd time stay in here when Umroh. Really amazing. Staff reception that time so kindly upgrade my room into deluxe. All staff bellboy helpfull. Staff housekeeping fast respons. Sure will come again for next. Thank you Pullman. Love it
II live to travelDoubleTree has always been my choice since i first stayed here in 2022. This is my 3rd time staying and the level of hospitality and service is so wonderful. I tried other hotels on my last visit in January 2025, but it wasn't great, so here I am back at DoubleTree. The location to the Grand Mosque of Makkah is fairly reasonable - one can walk (via Hilton Convention Hotel) - sloped surface, or take the complimentary shuttle that stops at Hilton Conrad on Jabal Omar. Wear good walking shoes.
Mr. Ahmed Elsayed at the restaurant is a top-notch manager. I only mentioned something to him, and he had his colleague make it especially for me. That was totally unexpected and they both went out of their way to ensure that it was a problem. They did it again the next day. Such personable service from both gentlemen and the others at DoubleTree Makkah.
The room was spacious, clean, bathroom had Crabtree & Evelyn toiletries. The bed was super comfortable and I slept very well which is something rare! And of course the signature cookies i love. Thank you!!
DDr. UmairThis hotel is phenomenal and I can't recommend it enough. The staff, from the moment I arrived, was incredibly friendly and welcoming. Mr. Abdallah Al Ansari, in particular, was exceptional—so knowledgeable, passionate, and helpful. The check-in and check-out processes were both seamless, the facilities were excellent, and the breakfast was a magnificent, mouth-watering feast after performing Omra.
A major highlight is the location, just a five-minute walk to Gate 79 of Al Haram. The hotel also holds the Guinness World Record for the highest suspended prayer room in the world, an amazing feature that adds to an already wonderful experience.
AAnonymous User- The location is excellent inside the market, good for shopping 👍
What I didn't like:
The price is exaggerated, very expensive, and for the same price there are better and cheaper ones
The lounge is noisy downstairs until late at night, it is clear that the insulation is bad
The floors of the rooms have stains that need more cleaning
There is no hair dryer, and we asked for it, but unfortunately they brought it to us the next day
Delay in checking in after 6 pm and the noise from 10 am to alert us to leave
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