This is an apartment, not a hotel. Although it is open, spacious and beautiful, it can't stop what I have to complain about.
Self-check-in may face major problems:
From 8 am to 4 pm, the front desk is working hours. If you can't check in during someone's time period, you can apply for your room card by yourself at the self-service machine next to the front desk.
The confirmation letter sent by the hotel has a confirmation code. After entering it on the machine, follow the guidelines and keep operating. The first time the machine spit out four room cards for me, I couldn't open the room door at all. The second time I re-operated, the machine came out eight room cards for me, and each one was invalid. Then the customer service operated remotely, changed the room, and the machine spit three cards again, which was still invalid. Finally, I waited until the manual, and used his card for me before successfully checking in.
The whole process was still a Polish couple who helped me keep calling the customer service and communicated. It took nearly an hour to get it done.
Among them, his wife works in this building, and it is also said that some people often encounter difficulties checking in.
If it is not without their help, it is difficult. When they say that they call the customer service, they don't hear the English guidance. They are all Polish. They don't understand Polish. They don't know which key to transfer to the manual customer service.
Later, the staff sent me a new room card and apologized to me. I said that the problem was very serious, and it took so long to delay the couple and the mood was very bad. The staff said that they could help me provide free breakfast. I had bought breakfast in advance and asked them to discount as compensation. They said there was no compensation. Maybe next time you book, you can apply for a discount.
No more, I will never book this apartment again.
Checkout at 11 am and put the line in the hotel, but they went to work until four o'clock. I said that I might have to come back to pick up my luggage at five or six o'clock. Is there any other solution to solve it? They put my luggage in another room alone, left me a phone number, called them when they came back to pick up the luggage, and they opened the door remotely. Back to the hotel at five o'clock, the door was open, I saw the computer bag was opened, and when I checked, the computer was still there.
If you cannot check in and leave during their working hours, please choose carefully.
The counter staff and restaurant service staff were friendly and loved the breakfast. Because I had to leave the hotel before twelve o'clock. Originally, I expected to go to the hotel to put my luggage first, but the service staff immediately helped me sort out the room and allowed me to check in early.
This was a wonderful experience. I'm LeYs skeptical of written reviews but now I am writing one
Location and staff could not be beaten. Simply one of the best I have experienced. Breakfast fantastic
The room was good. I won't say it was spectacular. It was good enough.
Walking into the hotel each day was pleasant. It feel good and comfortable
With a stay at Hotel Poledno in Bukowiec, you'll be 9.9 mi (15.9 km) from Chelmno City Hall and 10 mi (16.1 km) from Chelmno History Museum. This beach hotel is 10.1 mi (16.2 km) from Church of St James and St Nicholas and 21.3 mi (34.3 km) from Botanical Garden.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Enjoy local cuisine at Pałac Poledno, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 29 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
The hotel is a 15 minute walk from the old town but close to the bus station and main route to the airport. Our room was small but had everything we needed. The carpet was stained but the room was very clean otherwise. The shower was very good. The breakfast was excellent with plenty of choices. We didn’t eat in the restaurant otherwise but did have a drink in the bar. The bar is not cosy and closes at 10 pm.
No lift and the lights at corridor were off for energy saving purpose. In general the hotel is old but it is well maintained, good, clean and beautiful.
GGuest UserThe hotel is a 15 minute walk from the old town but close to the bus station and main route to the airport. Our room was small but had everything we needed. The carpet was stained but the room was very clean otherwise. The shower was very good. The breakfast was excellent with plenty of choices. We didn’t eat in the restaurant otherwise but did have a drink in the bar. The bar is not cosy and closes at 10 pm.
GGuest UserThis was a wonderful experience. I'm LeYs skeptical of written reviews but now I am writing one
Location and staff could not be beaten. Simply one of the best I have experienced. Breakfast fantastic
The room was good. I won't say it was spectacular. It was good enough.
Walking into the hotel each day was pleasant. It feel good and comfortable
林林Good location, but the room is a little old The price is generally not up, there are not many features. Good location, but the room is a little old The price is generally not up, there are not many features. Good location, but the room is a little old The price is generally not up, there are not many features. Good location, but the room is a little old The price is generally not up, there are not many features. Good location, but the room is a little old The price is generally not up, there are not many features.
GGuest UserThe old house type hotel in Torun Old Town Center, parking in the ancient city parking lot 300 meters away, an additional charge of 28 zloty a day, the hotel's overall environment and rooms are very good, belonging to a historic hotel. The house has been more than three hundred years old, the price of 510 zloty contains three breakfasts and dinner is very good, the only drawback is that the hotel does not have a lift, the bulky luggage is carefully selected, overall very satisfied
LLiliaFriendly welcoming service, brewery restaurant at the premices serves wide range of dining options, with even the evening buffet included providing substancial hearty dinner of good quality and option. Budget room is not so spacious but functional and neat .
GGuest UserThe location is good but there is no view except for front front. They didn't give room saying the front front is both full and extra price. They have very high price for breakfast. Although there are places near the hotel that are very beautiful and relatively much more suitable.
HHongmingThe counter staff and restaurant service staff were friendly and loved the breakfast. Because I had to leave the hotel before twelve o'clock. Originally, I expected to go to the hotel to put my luggage first, but the service staff immediately helped me sort out the room and allowed me to check in early.
KKrzysztofGreat apart style hotel very modern clean, service was exceptionally helpful. A real gem on the map of Torun where clean modern and relatively affordable stays are few and far between.
SSANGJINI stayed for 2 nights on a trip to Torun, and it is a cost-effective hotel that is really recommended for those who are aiming for cost-effective travel. The wifi was a bit slow, but the bed and accommodation location were excellent.
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