First of all, I would like to thank the staff for their efforts and assistance during my stay. Room size is good. The bed was comfortable and clean. However, I think the hotel needs to take attention towards the bathroom, it was smelly and not well clean. Also, I advise to remove the curtain because it looks dirty and replace the shower head because it was broken and was splash everywhere make the bathroom floor all wet.
Five star service! Quick check in and out. The friendly and outgoing staff made sure you are looked after. Can provide airport transfer services if arranged in advance. Location in Kuta/Legian is very close to the beach and shops but the street is very narrow and can confuse some taxi drivers. The rooftop pool and bar offer a great view of the beach and surrounding area. The restaurant downstairs has a good lunch and dinner menu and has buffet breakfasts for reasonable prices. The room was cleaned daily, serviced, and had good amenities. Overall, a very pleasant stay and I would stay again. Highly recommend.
Hotel near Ubud,Bali27.1% of visitors choose this area
GGuest User2025.05.14
I stayed at Aksari Resort from April 30 to May 2 with my girlfriend to celebrate our anniversary. We had such a memorable experience that I wanted to take a moment to express my appreciation.
From the moment we arrived, Ms. Ayu Diah assisted us with great professionalism and warmth. She kindly guided us through everything during our stay—from check-in to check-out. Although the resort was fully booked and we weren’t able to receive an upgrade, she was incredibly responsive and helpful with all our requests, including spa and restaurant reservations. Her service made a big difference in our overall experience.
The resort itself is stunning, the breakfast was excellent, and we were also impressed by Ms. Lovi at the restaurant, whose friendly attitude and warm smile added to our positive memories.
If we have the chance to visit Bali again, we will definitely choose Aksari Resort without hesitation. Thank you for making our special occasion even more special, especially thanks to both, Ms. Ayu Diah and Ms. Lovi!
Hotel near Kuta,Bali12.5% of visitors choose this area
FFmbcabc2025.07.24
Great location for shopping and lots of restaurants nearby. Overall the staff were very friendly and helpful. Room was ok in terms of size but more space for putting up wet swimming suits are needed.
One very unpleasant experience was that there was no clean up for our room in the last night of our stay. We certainly put up the clean-up sign. At that night we have to call for bath towels and drinking water (the hotel does not recommend to use tap water, even after boiling. They provide two large bottles of drinking water instead). To make it even worse, they didn’t bring anything to us until I made another call 20 minutes later. And still, I asked for two towels and they just gave me one (we are a family of four).
Pop! Was what we needed as a late night arrival from Australia. The bedding and room was clean however the shower pod had a build up that was rather noticeable. We just kept thongs on. Sadly it rained whilst we were there however the pool area was still utilised by other keen beans. The staff were super lovely, the booking process was easy and we would stay again.
Hotel near Nusa Dua,Bali12.7% of visitors choose this area
JJovian Caesar2025.06.15
The hotel’s architecture was truly next level, and the room was spacious with excellent amenities and top-notch facilities. Dining at Koral Restaurant was an amazing experience, absolutely delicious food! The location was also very convenient. Everything was great overall, though the parking space was a bit limited.
Hotel near Uluwatu,Bali11.1% of visitors choose this area
MMaria2025.03.24
Absolutely wonderful , amazing hotel with huge rooms and very nice location. it is a bit outside of the town, but that's what it makes it so special.The area is so green and nice, the lobby is cozy with huge chairs you can enjoy the view of greenery around. I liked it so much that I already booked it for my next trip to Uluwatu.
Hotel near Kuta,Bali12.5% of visitors choose this area
FFelicia K2025.07.12
The location was very convenient especially it’s connected to a small shopping mall with money exchange, bakery and massage shop.
What we like:
The location
The pool is well maintained
The staff is responsive
Flexible check out time
What can be better:
The bed sheets can be cleaner
Breakfast choices are limited
Breakfast quality
Hotel near Kuta,Bali12.5% of visitors choose this area
FFelicia K2025.07.12
What we like:
The room is spacious
The room is clean and free of clutter
The breakfast is outstanding
Staff are proactive
Flexible check in
The pool is clean and well-maintained
Convenience location
What can be better:
The design of the hotel- it takes a long time to walk from the lift to most of the room
Housekeeping- always missed the order and took long time
The soap & shampoo stand was broken
The flushing water didn’t function well
We stayed in a room which had city view = city noise! The traffic and the live band downstairs in the mall was too disturbing.
Hotel near Jimbaran,Bali7% of visitors choose this area
HHUSEYIN CANSU2025.06.04
The hotel is generally nice. The staff are incredibly friendly and helpful. Housekeeping is very successful. The atmosphere in the restaurants is pleasant, although the venues are a bit expensive. Other than that, it’s impossible to use a stroller within the facility — there are no ramps and mostly stairs, so you don’t really have the option to use a stroller. Overall, we liked it.
Great
476 reviews
9.3/10
Price from
€254
per night
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8.1/10
Very Good
NnasifahOur room was very nice and we had a comfortable stay, however the rest of the hotel is in need of TLC. We only stayed one night so was ideal for a place to sleep but not recommended as a long stay as very remote and hotel lacks the facilities.
Our room was very nice and we had no issues so I would stay again.
LlimHotel service very good, staffs very friendly and helpful.
The only think need comment is food, no so variety choices for a 5 stars hotel. Limit, I don't know overall holiday Inn hotels standard I think, because my experience before at others holiday Inn all most the same.
But the experience at the hotel is good enough.
GGuest UserIt was a very lovely resort, huge & had lots of activities.
Very friendly/polite workers.
They gave welcoming drinks and string bracelets (consist of 3 elements; The red element symbolizes creativity and bravely, the black element symbolizes powerful and protected us from bad spirit and white element symbolizes spirituality and goodness).
They gave fruit platter in room.
I accidentally missed a step on the front fountain at the entrance steps on my way out walking, twisted my ankle badly on the first day. My husband asked for an ice pack & they gave us a bucket of ice. That was lovely.
Need to focus on cleanliness especially on bathroom - showers (slight molds) and bathtubs (painted on - in the first room before they moved us closer to our son. The paint was peeling off as we filled bathtub with water.
The bathtub was slippery in the second room, my son fell in & hurt his back & hips.
They managed to find me a room so that I could be together with my son (adjoining room) but the air conditioning was not working. I asked them for at least portable AC but they only gave us a pedestal fan.
Gym was very tiny, not balance as there are over 500 rooms in the complex. Plus, lack of monitoring, water dispenser is empty.
The squash balls aren’t pumped so it doesn’t bounce at all.
Porter need to be extra careful when pushing trolley cart, I got struck with it from the back so hard. I injured myself but he didn’t mean it, he was very apologetic.
Therefore we decided to checkout one day early, even though we paid for it.
I asked for lunch as a swap and paid the difference since we won’t be around for the next day breakfast (due to early checkout) but not possible but instead they did prepare & pack-up breakfast boxes in advance. That was lovely of them.
AAnonymous UserThis hotel is for family relaxing resort type. Quite far from Bali Collection and others central places. Nusa Dua area is good to relax in pool or beach whole day. Beach water is a bit not clean in this area and rocky for kids. Hotel has several pools area. We sat at pool side whole day with drinks and snack.
GGuest UserWalking distance to massage and food options. Nice beach area which is good as people reserve the sun beds from sunrise. Breakfast has a good variety and room service is reasonably priced. A bit ‘resorty’ but has everything you want and great for the price
DDr Layla Tiara BellaAston Denpasar is simply amazing. It is now my resident hotel for my business trips. The rooms are huge and clean. The staff are simply amazing.
SSianoWe booked this hotel very cheaply as arrived late from the airport for one night. We were upgraded to a by the pool room. For the money we paid it was good value. The breakfast in the rooftop was simple but included an egg station. We had no issues with noise or mosquitoes and the staff were very helpful and lovely
GGuest UserA very disappointing stay at this hotel. Issues started at check in and continued throughout our stay . Our family booked 5 rooms at the Alam KUL KUL and we all had issues with facilities and getting any action taken to address them . To start we visited the hotel in mid November 2023 to enquire about late checkout when we stayed in February 2024. The hotel reception were very pleasant in November and guaranteed that late checkout was easy and it was a great rate of 550.000 . The reception staff said that they had added the late checkout to our booking. When we arrived in February everything was different. First the reception staff questioned that we had visited in November and that we did not have late checkout added to our booking. They insisted that we name the hotel staff who we had spoken with in November. After much discussion we had the late checkout added but staff were less than friendly. Then they insisted we pay the extra money straight away. We said no problem but then my wife’s wise card wouldn’t work in their payment machine and staff kept insisting that the wrong pin was being entered. My wife had been using the card for the last 7 days in Bali with no issues. So I then gave them my wise card and was surprised when it wouldn’t work in their machine either. I also had been using my card daily in Bali with no issues. After much further discussion with hotel reception they said that we could pay at check out. We had already pre paid for all 5 rooms prior to this. On the day of checkout I received a request to contact reception as they had no records of us asking for late checkout. During several WhatsApp messages from reception they said that we had refused to pay for the late checkout and that we had stated that we would get it free. I was absolutely disappointed to receive these messages and we had never stated anything about free late checkout. The reception staff continued sending messages that were completely false statements. In reflection I think that the staff were trying to cover up the poor service lack of professionalism that they lacked. This were only a few of the small issues that arose during our stay . Our daughter and family had a mouse running around their room and it took staff 3 days to come and look at the room. There was never any offer to change rooms. Another family group had their air conditioning not working and it took 3 days for the hotel to address that issue . My wife ordered drinks during happy hour at the garden pool and when the bill came they wanted to charge full price and their staff stated that my wife had ordered room service! She was locked out of our room at the time because the electronic key kept failing.
On 3 separate occasions I asked to speak with the hotel manager to see if we could get better communication and service. Unfortunately the manager was always unavailable, so can only assume that is where the problem starts . Too important or don’t care about hotel guests.
Most of the hotels staff were extremely friendly and welcoming especially the restaurant staff.
The Alam is a very old property in a very good location. The rooms have been renovated and beds are comfortable. After visiting Bali about 16 times and staying in many different hotels and villas this was our most disappointing stay in Bali. It’s a shame that the small issues kept coming and that the hotel were either trying to cover up or complacent about.
AAnonymous UserStaying here was a real retreat. The room which has pool access we booked was clean, spacious, intimate bcs there only a few room. Our room was very close to the dining gazebo where there were some plugs so we could working with our laptop with a sight of ricefields. the bathroom has a good warm water shower. I love when the morning sun can penetrate to the room. Nasi goreng and Mie goreng for breakfast are quite tasty. - But sometimes you can hear a gecko at night and unfortunately during our 2n3d stay, there were no one clean and make up our room. Also tissue and water didn't get refilled.
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