Hotels With Parking in Wiltshire, United Kingdom

My family and I stayed in 2 rooms which inc a dinner package. We had a very warm lovely welcome by the receptionist who was extremely helpful. Our room was not as clean as we would have expected which was a shame but it was nice to have a room with 2 double beds. The handle on one of the bathroom doors was faulty so we had to leave it open when using the bathroom. We had booked the dinner package and booked our table in advance for 7pm. I understand that they were quite busy that evening but unfortunately we still didn't get our food order taken until 8pm. The kids got their meals soon after but the adult main meals didn't arrive until 9pm. It was a long time for us to wait when our children were getting restless and tired. We also by that point felt it was too late to eat and didn't finish our meals. We did speak to the manager and eventually they did compensate for the long wait so we appreciated that. Breakfast was brilliant lots of choice and good timings for breakfast. The swimming area needs a bit of a refurb. Even though there is lots of space it just needs a bit of TLC and a refresh. Other than the few items mentioned we still had a lovely stay with family The receptionists were exceptional and every understanding. They even spoke to us the following day to apologise about the issue with the dinner. We wouldn't let it stop us from staying there again.

The breakfast is delicious. The location is convenient after visiting Stonehenge, but the reception can provide the basic stuff for us when we check in, for example toothbrush, shaver, so that we don’t need to ask after going to the room

The sofa bed wasn’t made on arrival and had to call reception. It was late at night when we checked in and we had an early check out the following morning so wasn’t ideal. The man who came to do the bed seemed quite put out that he had to make the bed and barely spoke a word. After a very uncomfortable night sleep as the beds were not great we decided to cancel a future reservation we have with the hotel in August. On checking out heard a similar complaint from the person in front of us so seems we are not the only one not happy with the hotel.

We stayed there to break our journey. All staff members were very helpful and friendly. Breakfast was also good👍 Our room was very clean too. Such good value for money! Will definitely stay there again.

Stayed for 2 nights here, location is good, price is good and the rooms are clean and well laid out. Breakfast for a vegetarian is disappointing, the second day I didn’t even consider any of the cooked buffet food.

The view and scenery of the hotel is excellent , is quiet and peaceful and food is very good too. Although the choice of buffet breakfast is limited. The swimming pool provides warm water and also have sauna and steam bath

Good 4 star hotel. Great spa and gym . Late check out could be better priced.

Staffs are helpful. Hotel room is clean and spacious.

Our stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning. The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding. Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience. The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.  The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting. These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments. In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay.

Such a great team, extremely friendly they have just refurbished the rooms and hotel The mocktails were amazing The food is extremely good, I actually invited my local friends down for Dinner and lunch and they were talking about it the next day which is always a good sign. I would definitely stay again the only thing I would say, is the beds/mattress are extremely firm. But everything else is perfect 👌