Enjoyed the hotel, great location but a little walk from public transport 15 to 30 mins depending. Parking a bit of a challenge for no real reason other than council control to make a profit. Hotel parking good during the day but get there after 4pm and it's a challenge, get there after 6pm and just park on the street outside 6pm to 8am.
We just stayed over night before an early flight next morning.Rooms are quite tired could do with a refurb.Food is good and bar has cheap drinks till 7 pm ,unfortunately although the bed was comfy the pillows were like sleeping on a boulder,they had no others to offer us,would still stay for the convenience.
Best bed ever! Very comfortable linens, mattress and pillows! Towels were a bit old but very clean!
The swimming pool is just good… kind of cold but a little warm, but not enough! So it is not comfortable being on the jacuzzi at all… and every 5/7 minutes, have to get out of the water to restart the engine…
Saunas and spa were really good!
Breakfast was very good with lots of varieties that we don’t see often in hotel in the UK. Fruits, cold cuts, cheeses, breads and all the hot british breakfast dishes.
Near a lot of restaurants and shopping locations
Would be back again to this same place
Very disappointed to find on checkout that the supposed £50 swipe they demanded of my card for health and safety was in fact to cover possible damage to the room and would not be refunded until my room was cleaned and inspected if they don’t trust me then I don’t trust them I refused to leave until room had been inspected and my refund authorised
We had a wonderful stay at the hotel, with a stunning sea view right in front of us. The room was warm, clean, and very comfortable, which made our stay even more enjoyable. The swimming pool was great, and the hot tub was perfectly warm, adding to the relaxation. Overall, it was a fantastic experience, and we’d definitely stay here again.
Everything was fine except for the service in the restaurant . Very slow and just left us sitting there . Had to go and find someone to get any service. Were left short of a dish and when we made them aware we got what we had ordered but the dish was charged twice on the bill.
Hotel is very modern and very clean , room were of a high standard.
We checked in and checked straight back out again after going into the room. The room was tiny definitely not suitable for more than 1 person. The ”double” bed was pushed right up against a wall and wasn't much bigger than a single bed. Room was dusty all over. The bathroom was bigger than the actual room although you couldn't actually sit on the toilet properly as the sink cabinet was right next to the toilet. The room stank of food as I'm guessing was above the kitchen as the big fans were next to the window. Couldn't open the window as the smell of food was then even worse so the room stank like burger grease. Room was really hot as the radiator was turned on however couldn't turn it off and opening the window wasn't an option either. Reception area is really nicely presented but definitely not a reflection on the rooms which are poor to say the least. Ended up booking into a second hotel round the corner which is amazing complete opposite end of the scale in comparison to the first. Unfortunately meant we've ended up paying for 2 hotels just for 1 night but lesson learnt.
Great hotel & staff
Previously a marriott so rooms are of very good quality the hotel is is a little run down in places but are you really bothered at this price! It's certainly cheaper and cheerful, free WiFi, free parking, food is expensive but there's more options across the road. Leisure club is £5 extra
Although I stayed for one night, the overall experience was good. The environment was quiet, the front desk service was very friendly and kind, the parking and transportation were very convenient, and the breakfast in the morning was very rich and delicious. Next time I go to Newcastle, I will choose this hotel
Very Good
129 reviews
8.7/10
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8.5/10
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HHunterDavidEnjoyed the hotel, great location but a little walk from public transport 15 to 30 mins depending. Parking a bit of a challenge for no real reason other than council control to make a profit. Hotel parking good during the day but get there after 4pm and it's a challenge, get there after 6pm and just park on the street outside 6pm to 8am.
YYiu Wai RaymondThe location of hotel is nearby the city centre so it is good for visitors. The breakfast was provided by inn was simple but it is very good for visitors to take away for travelling.
GGuest UserWe checked in and checked straight back out again after going into the room. The room was tiny definitely not suitable for more than 1 person. The ”double” bed was pushed right up against a wall and wasn't much bigger than a single bed. Room was dusty all over. The bathroom was bigger than the actual room although you couldn't actually sit on the toilet properly as the sink cabinet was right next to the toilet. The room stank of food as I'm guessing was above the kitchen as the big fans were next to the window. Couldn't open the window as the smell of food was then even worse so the room stank like burger grease. Room was really hot as the radiator was turned on however couldn't turn it off and opening the window wasn't an option either. Reception area is really nicely presented but definitely not a reflection on the rooms which are poor to say the least. Ended up booking into a second hotel round the corner which is amazing complete opposite end of the scale in comparison to the first. Unfortunately meant we've ended up paying for 2 hotels just for 1 night but lesson learnt.
GGuest UserGreat hotel which has kept it's grandeur. The room was spotless and the decor was minimalistic which was in keeping with hotel. It was a great price and I will stay again. Staff were friendly.
JJonathanStaff at the front desk were really friendly. Given cookies at check in and sent off to sleep as we had a 3am wake up. Good hotel to stay at for Newcastle Airport, we rewuested a quiet room away from others as door slamming wakes us, and unfortunately the guests next to us (headboard side) kept going in and out of their room which shook the bed. So we didnt really sleep. However, this is more an issue with them than the hotel. The were really giving it some whammy.
GGuest UserI have been here before. Good things: convenient location to central train station and shops. Nice and relaxing swimming pool with jacuzzi and steam room. Rooms are OK but clean with coffee and tea and ironing facilitie. Staff generally friendly and helpful.
Good breakfast.
Bad things: dinner is limited options, expensive and not good value for money. To add an insult to the injury I had a dessert and there was 1/2 strawberry 🍓 on the top for decoration. I left to last bite to finish with and the taste was terrible. It had onions taste 🤧 my guess they used the same knife for cutting the onions for cutting the strawberry and it was not nice at all - just disgusting and unprofessional. Apart from this everything was good and I would be back but unlikely I would like to here again.
GGuest UserWe just stayed over night before an early flight next morning.Rooms are quite tired could do with a refurb.Food is good and bar has cheap drinks till 7 pm ,unfortunately although the bed was comfy the pillows were like sleeping on a boulder,they had no others to offer us,would still stay for the convenience.
GGuest UserThe staff at the hotel was very friendly. As we booked quite close to our actual trip date we didn't get a great room. Our room was at the end of the hallway next to the staff elevator. unfortunately, the door to that elevator was open half the time we were there with food scraps waiting to be taken away out in the open area. This led to ”food smells” being wafted into our room. we had to open the window the moment we entered our room because of the stuffy smell but once the window was open and there was ventilation, everything was fine.
MMichelle ElliottStayed one night - bank holiday Sunday in a Club double room with full English buffet breakfast and a drinks voucher each included. We stayed in room 511 which seemed slightly more spacious than other rooms of this type however only had a partial river view due to being at the end of the corridor. On booking we had requested to have additional pillows for the bed and this was done for our arrival. A very good overnight stay in a hotel located within easy walking distance of bars and restaurants on the quayside. Will be a returning guest .
GGuest UserHotel is located conveniently next to the river. We had received a very warm welcome by the hotel staff. The room is fully equipped with basic cooking amenities. Just wish to give our special gratitude to the guy welcoming at the front desk, he has granted us everything we need and is super caring to guests. We'll definitely choose this hotel if we travel to this part of the country again.
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