Hotels With Gym in Quintana Roo, Mexico

Our experience started weak but ended stronger. This resort had customer service that was unresponsive, and unhelpful when we did reach them, prior to our arrival. While drinks are included, all I could drink were bottled beers or wine because the cocktails that any barista made were the worst I had tasted - mudslide, vodka soda, pinacolada, etc. all were terrible. Maybe they do this so guests don't order much alcohol? Waiters are a hit and miss, Marco Polo had a wonderful waiter who put on a show for us, while the Caribbean restaurant by the sea had a waiter who never once got our orders right, dozens of wrong orders or forgotten items in every sitting. Airport transport has many rules - for pickup, you must order 12-24 hours in advance, outside that window you're on your own. For dropoff, you must order the day before departure, can't pre-arrange 2 days in advance and you can't arrange the same day either, add some stress to your holiday. This resort benefits from its connection to neighboring GR Caribe by Solaris as their combined facilities and the prettier design of GR Caribe make the overall resorts experience more interesting and memorable.

The property was amazing. You feel like you're in a paradise in the middle of the jungle. The food was great and the service was top notch. Only thing was some people had a bit too much fun at the pool and had accidents that made everyone evacuate the pool for cleaning, but there are other pools and lagoons that you can relax in to make up for it. Make sure you try the fish tacos at the restaurant by the beach and the roof vegan restaurant was also great for breakfast. Also make sure you go to XPLOR.... it's so well made... and we had the most fun there. We regret going to Xelha... you go there in the morning and you're stuck there until 4pm where as XPLOR you can go back an forth freely. We regret not trying the other parks that were a part of the resort.

htl offered unlimited bar drinks and cactails. it was very goods even gave them tips each times and nice taco-house was jut next building (casher bigman was real amigo as opposite than expectation as fullfil with some source etc) the important is delicious to eat there or takeaway^^ ah chedraui also. 2f outside bar was nice

Overall staff was very good especially the spa cleaning and reception staff was fantastic I am giving a score overall 8/10 just if they provide a halah food restaurant it will be very good.I recommended it to friends and family visitors

While this is a well located girl for airport access the room was not up to standard. There was insufficient lighting in the room, apparently a lamp was missing. The shower head needs replacing because it doesn't function effectively

Everything was amazing at this hotel except for a couple things. The service was wonderful. Enjoyed that part the most. The food was also very good. Especially enjoyed the gourmet Italian restaurant, Chianti. Service there is the bomb! The pool is small and overcrowded, however. Not much seating around the pool either. The beach was sufficiently stocked with plenty of palapas and chairs, which was nice. Didn't have a problem getting a space on the beach any time of day. The color of the water in this location is absolutely breathtaking, but the roughness of the beach is tremendous. Very difficult to enjoy the water at all. Next time I will have to find a place with calmer waters. Getting a reservation for the gourmet restaurants is daunting, as usual for Mexico. I can never understand why making dinner reservations is so difficult to do at these all inclusive hotels. It is really ridiculous. The day we arrived, the ”concierge” (but really the timeshare sales person) promised to make a reservation for us for a few nights later to eat at the Italian restaurant, and she told us to check with her the day before to confirm the reservation. So I did exactly as she said but I was told that they cannot see what reservations are made until the day of the reservation. So I had to check again the day of, and of course there was no reservation made for us. They were able to give us a reservation for that evening, however. Good thing because I would have really been upset had they not, especially since we were going to be leaving the next day! Soooo very tired of this BS at the all inclusives. It's coming to the point where it's not even worth it to do the all-inclusive anymore. So very ridiculous, I swear. Something so easy has to be so difficult for them. Anyway, I wouldn't stay here again because we were not able to enjoy the pool at all, nor the beach because of the roughness of the water. Almost constantly there is a volleyball game going on in the pool and there's no room for anything else unless you want to get hit in the head by the ball! But the music around the pool was good most of the time.

The hotel has a lot of food, drinks and entertainment, the bedding is also good, the food needs to be booked one day in advance, the swimming pool is very clean, and the hotel can also sign up for sea projects, which is very good. The only drawback is that there are no slippers, toothbrushes, and care products in the room, which is very inconvenient! The hair dryer is also very bad and does not work well!

The location was perfect. The hotel had a mold, the food was horrible except breakfast, the air conditioner sounded like a train, and they sent maintenance at 5am woke us all up evenly had to switch rooms, I will not be recommended in this hotel to anyone.

This was an excellent experience. Location, pools, beach, buffet breakfast, room, cleaning, coffee maker in the room. Every member of the staff was so attentive all the time. We loved this hotel.

If you want to have a good time and enjoy your stay I recommend this place!!!! There is a lot to do and everything to eat!!! Grand Oasis you understood the assignment, CANCÚN STAY GORGE 😮💨🥰👏

Our experience started weak but ended stronger. This resort had customer service that was unresponsive, and unhelpful when we did reach them, prior to our arrival. While drinks are included, all I could drink were bottled beers or wine because the cocktails that any barista made were the worst I had tasted - mudslide, vodka soda, pinacolada, etc. all were terrible. Maybe they do this so guests don't order much alcohol? Waiters are a hit and miss, Marco Polo had a wonderful waiter who put on a show for us, while the Caribbean restaurant by the sea had a waiter who never once got our orders right, dozens of wrong orders or forgotten items in every sitting. Airport transport has many rules - for pickup, you must order 12-24 hours in advance, outside that window you're on your own. For dropoff, you must order the day before departure, can't pre-arrange 2 days in advance and you can't arrange the same day either, add some stress to your holiday. This resort benefits from its connection to neighboring GR Caribe by Solaris as their combined facilities and the prettier design of GR Caribe make the overall resorts experience more interesting and memorable.

htl offered unlimited bar drinks and cactails. it was very goods even gave them tips each times and nice taco-house was jut next building (casher bigman was real amigo as opposite than expectation as fullfil with some source etc) the important is delicious to eat there or takeaway^^ ah chedraui also. 2f outside bar was nice

Overall staff was very good especially the spa cleaning and reception staff was fantastic I am giving a score overall 8/10 just if they provide a halah food restaurant it will be very good.I recommended it to friends and family visitors

Everything was amazing at this hotel except for a couple things. The service was wonderful. Enjoyed that part the most. The food was also very good. Especially enjoyed the gourmet Italian restaurant, Chianti. Service there is the bomb! The pool is small and overcrowded, however. Not much seating around the pool either. The beach was sufficiently stocked with plenty of palapas and chairs, which was nice. Didn't have a problem getting a space on the beach any time of day. The color of the water in this location is absolutely breathtaking, but the roughness of the beach is tremendous. Very difficult to enjoy the water at all. Next time I will have to find a place with calmer waters. Getting a reservation for the gourmet restaurants is daunting, as usual for Mexico. I can never understand why making dinner reservations is so difficult to do at these all inclusive hotels. It is really ridiculous. The day we arrived, the ”concierge” (but really the timeshare sales person) promised to make a reservation for us for a few nights later to eat at the Italian restaurant, and she told us to check with her the day before to confirm the reservation. So I did exactly as she said but I was told that they cannot see what reservations are made until the day of the reservation. So I had to check again the day of, and of course there was no reservation made for us. They were able to give us a reservation for that evening, however. Good thing because I would have really been upset had they not, especially since we were going to be leaving the next day! Soooo very tired of this BS at the all inclusives. It's coming to the point where it's not even worth it to do the all-inclusive anymore. So very ridiculous, I swear. Something so easy has to be so difficult for them. Anyway, I wouldn't stay here again because we were not able to enjoy the pool at all, nor the beach because of the roughness of the water. Almost constantly there is a volleyball game going on in the pool and there's no room for anything else unless you want to get hit in the head by the ball! But the music around the pool was good most of the time.

The hotel has a lot of food, drinks and entertainment, the bedding is also good, the food needs to be booked one day in advance, the swimming pool is very clean, and the hotel can also sign up for sea projects, which is very good. The only drawback is that there are no slippers, toothbrushes, and care products in the room, which is very inconvenient! The hair dryer is also very bad and does not work well!

This was an excellent experience. Location, pools, beach, buffet breakfast, room, cleaning, coffee maker in the room. Every member of the staff was so attentive all the time. We loved this hotel.

If you want to have a good time and enjoy your stay I recommend this place!!!! There is a lot to do and everything to eat!!! Grand Oasis you understood the assignment, CANCÚN STAY GORGE 😮💨🥰👏

Be sure to order all-inclusive meals in advance, as some are not available at all. The room is still good, and there is a terrace next to the sea on the first floor.

Best hotel I've stayed at! The location is perfect for night-goers and is located in a good vicinity of some restaurants. The staff and service was amazing, ensuring the place is always well taken care of and secure... and let's not even get started on its phenomenal location next to the beach.

The room is great, the location is excellent, the service is also very good, I will consider staying here next time. It's a wonderful holiday. I won't bring my son and stay with friends. It left an unforgettable impression. Thank you.

The property was amazing. You feel like you're in a paradise in the middle of the jungle. The food was great and the service was top notch. Only thing was some people had a bit too much fun at the pool and had accidents that made everyone evacuate the pool for cleaning, but there are other pools and lagoons that you can relax in to make up for it. Make sure you try the fish tacos at the restaurant by the beach and the roof vegan restaurant was also great for breakfast. Also make sure you go to XPLOR.... it's so well made... and we had the most fun there. We regret going to Xelha... you go there in the morning and you're stuck there until 4pm where as XPLOR you can go back an forth freely. We regret not trying the other parks that were a part of the resort.

Overall the hotel was clean, but the facilities were noticeably old - the bathroom mirror was dirty, the shower nozzle didn't work, and the water pressure was weak. There was also a party on the first floor or on the rooftop that went on until nearly midnight, so the music was loud and I was woken up by the constant sound of chairs being pulled from the floor above at around 3am. The breakfast was good on the first day but not so good on the second day. I also didn't understand why I was charged an additional fee on the day, even though I had booked and paid the rate which included accommodation tax. It's well located, but considering the price it is a Samsung hotel.

This is the best hotel I stayed in during my trip to Mexico. It is clean, well located, with free parking. There is a large supermarket downstairs, which is convenient for eating and drinking. The hotel is quiet and comfortable overall. The room is a little small. The rooftop swimming pool is great. The price is not expensive and the cost performance is high!

The hotel is in PDC, about 1 hour to Cancun Airport and Tulum, 45 minutes to the 7-digit area. The breakfast is a bit monotonous, but the taste is OK, free parking, super large room, apartment room, but no balcony and no sea, just an economy hotel. The hotel is new, the water has no smell, but the shower is very small. The service is very bad, the next day I was forced to wear the hotel's bracelet, in fact no other guests wore it (it is not an all-inclusive hotel, there is no need at all). I did not have a conflict at the time, but gave them a huge eye roll. And did not give a tip. It takes 6 minutes to drive from the PDC pier and 10 minutes to Xplore. High cost performance.

I love the scenery! The atmosphere is great and the pool is great too! However, replies are so slow that it is very difficult to communicate via email.

Really a great experience. I was with my husband, we stayed in the privilege suite, perfect! Spacious room, with individual taps, hydro in the bathroom and in the outdoor area with views of the garden, surreally comfortable bed. The Hotel has a wide variety of restaurants, including Italian, Japanese and steakhouse you must book on the day, the rest just go and wait. The Japanese restaurant is not so much about the food but about the sushi chef's experience, it's more of a show, incredible! I recommend the buffet restaurant as it has a variety of cuisine from different countries and the Japanese restaurant. Unfortunately, we didn't have good service at the restaurant on the beachfront, which is the only criticism! The resort has several green areas, so you can find several animals, super cute!! We went bowling and they even have karaoke nights, really fun! I would suggest just having a heated pool, as all of them are not heated. It's a complete resort, with ice cream parlor, cafe, wonderful. I recommend it to everyone!

hotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip. Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience. Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more! Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!

The hotel is beautifully situated in the heart of Playa del Carmen. The staff is friendly and polite, making you feel welcome. There are several restaurants and a good variety of drinks and food. Unfortunately, the area isn’t safe—my bag was stolen, and we also witnessed a very serious car accident with fatalities. The hotel itself is great, but due to the safety concerns, I wouldn’t return to Cancun/Playa del Carmen.

I stayed here for 3 nights in June. The sea was full of weeds, probably because of the rainy season, so I couldn't go in, but there weren't too many people and I was able to relax by the pool. It's also close to Quinta Avenida, so you can enjoy a stroll around the town in between your hotel life. There are buffets, 3 dinner restaurants, a cafe and a pool bar, and activities such as morning yoga and shows, so I had a lot to enjoy. I booked an ocean view room, but I could barely see the sea, so if you want to see the sea from your room, it might be better to book a seafront room.

Overall the hotel was clean, but the facilities were noticeably old - the bathroom mirror was dirty, the shower nozzle didn't work, and the water pressure was weak. There was also a party on the first floor or on the rooftop that went on until nearly midnight, so the music was loud and I was woken up by the constant sound of chairs being pulled from the floor above at around 3am. The breakfast was good on the first day but not so good on the second day. I also didn't understand why I was charged an additional fee on the day, even though I had booked and paid the rate which included accommodation tax. It's well located, but considering the price it is a Samsung hotel.

The hotel is in PDC, about 1 hour to Cancun Airport and Tulum, 45 minutes to the 7-digit area. The breakfast is a bit monotonous, but the taste is OK, free parking, super large room, apartment room, but no balcony and no sea, just an economy hotel. The hotel is new, the water has no smell, but the shower is very small. The service is very bad, the next day I was forced to wear the hotel's bracelet, in fact no other guests wore it (it is not an all-inclusive hotel, there is no need at all). I did not have a conflict at the time, but gave them a huge eye roll. And did not give a tip. It takes 6 minutes to drive from the PDC pier and 10 minutes to Xplore. High cost performance.

This is the best hotel I stayed in during my trip to Mexico. It is clean, well located, with free parking. There is a large supermarket downstairs, which is convenient for eating and drinking. The hotel is quiet and comfortable overall. The room is a little small. The rooftop swimming pool is great. The price is not expensive and the cost performance is high!

I love the scenery! The atmosphere is great and the pool is great too! However, replies are so slow that it is very difficult to communicate via email.

hotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip. Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience. Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more! Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!

Really a great experience. I was with my husband, we stayed in the privilege suite, perfect! Spacious room, with individual taps, hydro in the bathroom and in the outdoor area with views of the garden, surreally comfortable bed. The Hotel has a wide variety of restaurants, including Italian, Japanese and steakhouse you must book on the day, the rest just go and wait. The Japanese restaurant is not so much about the food but about the sushi chef's experience, it's more of a show, incredible! I recommend the buffet restaurant as it has a variety of cuisine from different countries and the Japanese restaurant. Unfortunately, we didn't have good service at the restaurant on the beachfront, which is the only criticism! The resort has several green areas, so you can find several animals, super cute!! We went bowling and they even have karaoke nights, really fun! I would suggest just having a heated pool, as all of them are not heated. It's a complete resort, with ice cream parlor, cafe, wonderful. I recommend it to everyone!

The hotel is beautifully situated in the heart of Playa del Carmen. The staff is friendly and polite, making you feel welcome. There are several restaurants and a good variety of drinks and food. Unfortunately, the area isn’t safe—my bag was stolen, and we also witnessed a very serious car accident with fatalities. The hotel itself is great, but due to the safety concerns, I wouldn’t return to Cancun/Playa del Carmen.

I stayed here for 3 nights in June. The sea was full of weeds, probably because of the rainy season, so I couldn't go in, but there weren't too many people and I was able to relax by the pool. It's also close to Quinta Avenida, so you can enjoy a stroll around the town in between your hotel life. There are buffets, 3 dinner restaurants, a cafe and a pool bar, and activities such as morning yoga and shows, so I had a lot to enjoy. I booked an ocean view room, but I could barely see the sea, so if you want to see the sea from your room, it might be better to book a seafront room.

It’s a great location near the ferry. It can be noisy at night but not horrible. The air conditioner initially didn’t work and the bedspread wasn’t clean but when I called the front desk they immediately took action and fixed it.