5⭐️for the service as I had the pleasure of interacting with Ms. Beena at the front desk, and I must say, she truly went above and beyond to ensure my stay was nothing short of outstanding.
From the moment I approached her she greeted me with a warm smile and a friendly demeanor that immediately made me feel welcome. She is attentive, efficient, and knowledgeable, answering all my questions and addressing my every need with professionalism and poise.
What truly impressed me, was her willingness to go the extra mile to ensure my comfort and satisfaction. She took the time to listen to my requests, offered personalized recommendations, and even followed up with me to ensure that everything was to my liking.
Ms. Beena is a true asset to your team, and her exceptional service has left a lasting impression on me. She embody the perfect blend of professionalism, kindness, and hospitality, and I feel grateful to have had the opportunity to interact with her.
For cleanliness i rated it 4 coz maybe the housekeeping missed to change cover for 1 pillow, there are 4 pillows in the room however theres 1 that smells used and have a little stain on it already. Aside from it generally the hotel is clean and tidy.
Location: No nearby/walking distance shops, stores, restaurants or mall.
Amenities: all standards are available
Location is in a good neighborhood, you can cook and the room is spacious. Suitable for long stays. However for me, there are better hotels to stay at in the same price range. Encountered a problem multiple times with the door lock, overall it's ok. The wifi is also good.
Mercure Muscat – ⭐⭐⭐⭐ (3.5/5)
The hotel overall was nice — clean, comfortable, and in a convenient location. Staff were friendly and helpful throughout our stay.
However, a few things brought the experience down:
🚿 Shower temperature was temperamental, switching unpredictably between hot and cold.
❄️ AC in the room was inconsistent, which made sleeping a bit uncomfortable at times.
🏊 Swimming pool turned green on the final day, which was disappointing and didn’t feel hygienic.
With a bit more attention to maintenance, this could be a much better stay.
Decent clean functional hotel, extremely businesslike, everything as it should be but staff were very aloof and unhelpful, when I asked the receptionist to help me with a taxi she walked away, when I asked her colleague he refused and told me to use the ripoff opportunist taxi drivers that were constantly loitering in the lobby and change extortionate prices, customer care non existent but am absolutely fine hotel otherwise
We had booked a room for 2 nights with swimming pool view to finish our 15-day periphery in Oman. The young employee offered us a room with street view at our arrival. He was informed and this error was repaired immediately. Beautiful pool where you can really swimming, excellent breakfast, comfortable bedroom, beautiful beach nearby and excellent service of ”car Wash” at the nearby shell station to return our rent vehicles before returning to the grisall The hotel is a very nice hotel for the most important place to stay in the city.
Nice place to stay in oman
Nice staff and facilities
Bad thing is the room windows - a big room with only 2 windows with 1 is fake and blocked by wall while the other 1 is directly with garden and being scared once a staff washing window during sleep
One of my favorite hotels in Oman, the location is very convenient, 10 minutes walk to Oman avenues mall. There is a Vietnamese restaurant nearby that also suits Chinese tastes, but you need to pass through a noisy area.
Very nice clean hotel with lots of amenities (swimming pool, gym). It is also next to a small shopping mall with several cafe. Also have free underground parking.
This was the 2nd time we stayed in this hotel. The hotel is a new property, very clean and in a convenient location near the Mall of Oman. We wanted to be close to the U.S. embassy. The management and staff are super nice and helpful. From start to finish. Restaurant staff are also super nice. We had breakfast every day, and it was sufficient. I definitely recommend this hotel if you are on a trip personal or business.
The staff was helpful when attempting to get a taxi but it seems that there are some things that are lost in translation when other inquiries are made. It's odd that sometimes the housekeeping wouldn't understand the need to replace creamer, soap, tissues or toilet paper. We stayed for 9 days. Walking distance to the coast which was nice. The breakfast offerings were adequate but maintaining the temperature of the food was not a priority.
Great
135 reviews
9.3/10
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8.4/10
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GGuest UserVery nice hotel, calm atmosphere, friendly staff. Quite tasty breakfasts, we took only them. Swimming pool with picturesque views, especially in the evening. Proximity to Oman Avenue Mall and Grand Mall..., in a word - I definitely recommend it.
Lluke_middlebrookStaying at the Shangri La Al Husn Muscat has been one of the highlights of our time in the Middle East.
We decided to go for my girlfriends birthday and the team worked exceptionally well with me to deliver a unforgettable experience.
Getting to the Shangri La was a bit of a challenge and taxis do not come cheap in Oman. Though it was not challenging I do wish there was a pickup/drop off option for the guests.
The inclusive breakfast was wonderful and ordering off the menu assured that everything you ordered stayed fresh. There was a mixup with our order due to a language barrier but the food was still phenomenal.
The in room breakfast and room service was a highlight as it allowed you to take full advantage of the room and with the inbuilt heaters in the dining table assured the food stayed hot. The value for money on in room dining was disappointing as an order of a burger and fries came with a small amount of fries, however that was fixed with our next order.
The afternoon tea was delicious, highlights being the fromage and watermelon and the scones. Each afternoon tea was different and kept the palate excited.
The happy hour beverages were also included and always came with a suprise canapé from the restaurant.
In terms of the staycation, it was perfect. The interior and exterior of the hotel is beautiful and the sound of the ocean left you relaxed for the stay.
I would like to raise that there was a lot of sealife by the beach which deterred us from swimming in the sea as we had heard a lot about the Omani coast and didn’t have much confidence in the beach patrol and lifeguards there. We noticed some playing on their phones but they were always happy to assist taking a picture for the two of us. I would suggest a more upfront approach when it comes to what you can expect in the sea there.
A visitors lounge was also available allowing you to take full opportunity of the facilities till you left for your next adventure.
MMohammad.hI recently stayed at the Hilton Garden Inn Muscat and was thoroughly impressed by the flawless experience. The check-in was seamless, with friendly staff who were attentive and welcoming. The room was spotlessly clean, modern, and equipped with a comfortable bed, high-speed Wi-Fi, and a well-designed workspace. The hotel’s facilities, including the fitness center and pool, were pristine and well-maintained. Its convenient location made exploring Muscat a breeze. Every detail was perfect, making my stay truly exceptional. I’d highly recommend this hotel to anyone visiting Muscat!
HHanzo HattoriMy recent stay at the Mandarin Oriental Muscat was overall enjoyable, with several notable highlights. The hotel’s location near the beachfront is fantastic, offering stunning views of Muscat and the surrounding mountains. The interiors are beautifully designed, featuring natural materials that create a luxurious and calming atmosphere.
The rooms were ultra-comfortable, with excellent beds and top-quality linens that made for a great night’s sleep. I also appreciated the thoughtful in-room amenities, including good tea, a Nespresso machine, and water in glass bottles—a healthy and eco-friendly touch.
The shower gel, shampoo, and conditioner provided were of great quality, and the dental kits were decent. However, I did notice that some toothpaste tubes weren’t fresh, as the paste had become solid and dry in a few sets. Additionally, the shaving kit was of the cheapest level, which didn’t align with the otherwise high standards of the hotel.
Breakfast was good but not quite up to the level typically expected from Mandarin Oriental. There’s definitely room for improvement here, but I believe this is something the hotel will refine over time. The staff were polite and professional, which added to the overall positive experience.
Considering the hotel is still new, I’d rate the overall experience, including the price/value ratio, as 3.5 out of 5. I’m confident that with time, the hotel will address these minor gaps and elevate the experience to match the impeccable standards the brand is known for.
MMaria DivinaLocation is in a good neighborhood, you can cook and the room is spacious. Suitable for long stays. However for me, there are better hotels to stay at in the same price range. Encountered a problem multiple times with the door lock, overall it's ok. The wifi is also good.
GGuest UserWe had an amazing stay at Sheraton!From the moment we arrived, Janat and the other staff were incredibly friendly and attentive, making us feel right at home. The rooms were spotless, spacious, and beautifully decorated, with all the amenities we needed for a comfortable stay. The location was perfect—close to major attractions and great restaurants. My kids especially loved the breakfast buffet😁
Overall, I highly recommend Sheraton to anyone looking for a relaxing and enjoyable stay. We’ll definitely be coming back!
AAnonymous User5⭐️for the service as I had the pleasure of interacting with Ms. Beena at the front desk, and I must say, she truly went above and beyond to ensure my stay was nothing short of outstanding.
From the moment I approached her she greeted me with a warm smile and a friendly demeanor that immediately made me feel welcome. She is attentive, efficient, and knowledgeable, answering all my questions and addressing my every need with professionalism and poise.
What truly impressed me, was her willingness to go the extra mile to ensure my comfort and satisfaction. She took the time to listen to my requests, offered personalized recommendations, and even followed up with me to ensure that everything was to my liking.
Ms. Beena is a true asset to your team, and her exceptional service has left a lasting impression on me. She embody the perfect blend of professionalism, kindness, and hospitality, and I feel grateful to have had the opportunity to interact with her.
For cleanliness i rated it 4 coz maybe the housekeeping missed to change cover for 1 pillow, there are 4 pillows in the room however theres 1 that smells used and have a little stain on it already. Aside from it generally the hotel is clean and tidy.
Location: No nearby/walking distance shops, stores, restaurants or mall.
Amenities: all standards are available
GGuest UserDisappointing week in a disappointing hotel. From the moment we landed in Oman, the intercontinental hotel was not helpful. When we asked for a taxi, they wouldn’t help us and we had to arrange ourselves. When we asked if we had a sea view, we were told “we had a partial sea view” which was actually a car park and a loud generator which rattled on all through the night. The generator was so loud we had to keep the balcony doors closed all the time. However, one night, even with the doors closed we were kept awake until 3am with loud bangs and clatters from hotel staff loading up vans with furniture after an event at the hotel. When we asked about booking the onsite restaurants, we were told they were all closed apart from the main one. Multiple times when we went to the main restaurant we were told it was too busy and we had to wait and come back later. When we did get into the restaurant, we often had to wait long times for food to be replaced or we given paper cups because they’d run out of glasses! When we tried to get the WiFi at the pool, there was none. When we tried to use the creams in the room, they’d run out. The staff were lovely and the food was nice but altogether, we didn’t feel looked after and definitely don’t feel this is a 5* hotel.
GGuest UserDecent clean functional hotel, extremely businesslike, everything as it should be but staff were very aloof and unhelpful, when I asked the receptionist to help me with a taxi she walked away, when I asked her colleague he refused and told me to use the ripoff opportunist taxi drivers that were constantly loitering in the lobby and change extortionate prices, customer care non existent but am absolutely fine hotel otherwise
GGuest UserExcellent location - close to shops, eateries, minutes away from the airport bus. Great pool on the roof top with panoramic views. Breakfast is fine with hot food selections changing from day to day.
The staff, both at the reception and restaurant, was very accommodating and helpful. Thank you!
The room was spacious and the bathroom amenities were acceptable. One suggestion is to retire some of the old towels; some were frayed at the edges.
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