The hotel is exceptionally clean, and the room size is suitable for three guests. The overall atmosphere is very pleasant, with a welcoming ambiance throughout the property. The staff are friendly, professional, and highly attentive. The rooftop pool offers a wonderful setting with a great view, and the food is excellent—particularly the dinner served at the rooftop restaurant. Overall, the hotel offers very good value for money considering the quality of service and facilities.
The hotel is about 5 kilometers away from the Temple of the Tooth Relic. There are many restaurants and shopping malls downstairs of the hotel, which makes eating and accommodation convenient. On the morning of the second day of check-in, I started running from the hotel, circled along Kandy Lake and then returned to the hotel, which was exactly 10 kilometers.
The room looked clean and big, but it smelled very bad, and the air conditioner was very powerful! The buffet at our own expense was really great, and the price was not expensive. The food was better than in China!
Nestled amidst Sri Lanka's lush jungle landscape, Heritance Kandalama offers an unparalleled retreat that seamlessly integrates with its natural surroundings. From the moment we arrived, the reception staff provided a warm and professional welcome, setting the tone for an exceptional stay. The hotel's architectural design, a masterpiece by Geoffrey Bawa, is both innovative and environmentally conscious, blending modern luxury with the beauty of the natural environment. Our room featured panoramic views of the Kandalama Reservoir, allowing us to wake up to the serene sights and sounds of nature. The property boasts three distinct swimming pools, including an infinity pool that appears to merge with the lake, offering breathtaking vistas. Dining at Heritance Kandalama is a culinary delight. The Kanchana Restaurant offers an extensive buffet with a variety of Sri Lankan and international dishes, all while providing panoramic views of the surrounding landscape. Throughout our stay, the staff consistently demonstrated attentiveness and professionalism, ensuring that every aspect of our visit was comfortable and memorable. Heritance Kandalama is more than just a hotel; it's an experience that celebrates the harmony between luxury and nature.
Hotel near Nuwara Eliya City Center,Nuwara Eliya100% of visitors choose this area
GGuest User2025.09.08
Room is spacious, have all amenities and toiletries (just missing the slippers). It have heater instead of air conditioner as there is mostly cold here. Centralized control system is a plus. Washroom is comparatively much smaller and just the basic size.
Cons: The main thing was the management which was poor and mostly looked after only locals as we came to know by our driver. At check in the room key didn't worked 3 time and they have to call some technical guy to resolve the issue which was actually the issue in room door, still they gave us the same room. When we go to food court for breakfast in morning, it was only 4 set items only which also they decide they want to give or not. For every request it was a no even when we are willing to pay extra for the same. For the meal we had we asked extra sambhar they deny they can't give. We asked for sandwich or any breads which was also unavailable. But after sometime, they give sandwich to some other persons. When we confronted them, they told it is in different meal, we asked to give only sandwich they outright denied, when we said give meal they say come after 11. After complaining and telling at the reception his response was mostly defending and at last only told you can discuss with senior manager. It was our time to leave the city as per our itinerary so we left the place as it is.
The hotel was overbooked, so we were temporarily moved to another hotel. We returned to our original hotel the next morning, but neither hotel had hot water and the location was inconvenient, although the scenery was beautiful and the service was warm.
Hotel near Nuwara Eliya City Center,Nuwara Eliya100% of visitors choose this area
MM248354****2025.12.31
The scenery nearby is indeed beautiful, with a bit of a British flair. The facilities are a bit old, but they're reasonably well-maintained, within acceptable limits. The breakfast buffet is half Indian-themed. There's also another hotel and an Indian restaurant next door; personally, I can't get used to the taste, but the atmosphere and environment are nice.
My stay at Mount Blue Kandy was a delight from start to finish. The panoramic views—of the lush hills, the Mahaweli River, and Kandy's valleys—are absolutely breathtaking, especially from the infinity pool and floor-to-ceiling windows in the room. The staff were consistently welcoming, attentive, and eager to please, making me feel genuinely valued. The room was spotless and well-appointed, and the breakfast was satisfying and varied. While the steep, narrow road up can be challenging and parking is limited, the sense of serenity and personalized service made it all worth it. Would happily stay again
The property is beautiful and well-maintained, boasting a fantastic location with stunning views of Sigiriya Rock directly from the pool. For anyone planning an early morning ascent of Sigiriya Rock, I highly recommend choosing this hotel. The walk back from Sigiriya Rock to the hotel was only about 15 minutes, which was incredibly convenient. We also made use of the on-site Ayurvedic spa; it was wonderfully relaxing and very reasonably priced. All the staff members were exceptionally kind and friendly, ensuring we had a truly comfortable and pleasant stay.
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8,4/10
Very Good
I recently had the pleasure of staying at this wonderful location and I must say, it was a nice place with outstanding scenery. If you enjoy a mountainous vibe, this is definitely one of the best spots to visit. The food was quite good, and the garden was absolutely beautiful. I especially appreciated Mr. Yoga, who guided us through the gardens and provided excellent support. One thing to keep in mind is that there are no elevators (only stairs). We stayed on the third floor and while the view was lovely, we did encounter some mosquitoes inside the room.
The room was spacious with a balcony offering a fabulous view. The restaurant in the lobby and the bar both have a unique view. The staff were friendly, and the service was truly amazing.
The best location close to the temple and to the show. The staff was very nice and help us with everything. The room is beautiful that let us feel the vibe of Sri Lanka. Recommend.
Very good hotel and very nice service nice food , if u are willing to come don’t forget to get sweet snacks for this amazing dog ! Carla is a beautiful dog please be nice to her
GGuest UserThe Good
The standout feature of The Coffee Bungalow is undoubtedly its staff, particularly Adrian, who went above and beyond to ensure our stay was enjoyable. Everyone we encountered was attentive and genuinely warm, making us feel well cared for. The food was another highlight—delicious and thoughtfully prepared. A particularly nice touch was when they packed us a complimentary to-go lunch for our train journey out of Kandy, which was a pleasant and unexpected gesture.
The Bad
The lack of air conditioning was a notable downside, especially given Kandy’s humidity. While the property has a charming colonial feel, the absence of a solid door between the bedroom and bathroom was an odd design choice. Although the toilet and shower do have louvered doors, privacy is somewhat compromised. Another issue was the challenging entry system—we found ourselves locked out one night, which was frustrating and inconvenient.
The Ugly
Unfortunately, the biggest drawback was the ant problem. While some level of bugs is to be expected in a tropical setting, the sheer number of ants, particularly in the bathroom but also in the bedroom, was hard to ignore. It definitely impacted our overall comfort.
Overall, The Coffee Bungalow has a lot of charm and some truly wonderful hospitality, but there are a few quirks and inconveniences that might not suit every traveler. If you’re prepared for a bit of rustic charm and can handle the lack of AC and privacy, the warm service and great food may make up for the downsides.
I had a wonderful stay at this hotel. The rooms were clean and comfortable, and the staff was very friendly and helpful. Breakfast was delicious, and the location was perfect for exploring the city. I would definitely stay here again and recommend it to others.
Staff were wonderful, so helpful and took time to help me plan a full day as I only had one day in Kandy. They also gave me suggestions for my trip after Kandy also. The gym was fantastic to have and the pool. Kettle and fridge in the rooms. Located very near to the city Centre of Kandy. Really worth the reasonable price! Really personal touch…much appreciated! Would totally recommend!
Villa Mount Royal is conveniently located, offering easy access to Nuwara Eliya's main attractions, such as Gregory Lake, Hakgala Botanical Garden, and the tea plantations. Despite its proximity to town, it feels wonderfully secluded, making it an ideal spot for relaxation. The rooms are spacious, tastefully decorated, and equipped with modern amenities. I particularly appreciated the large windows that showcased the surrounding natural beauty – waking up to misty hills was truly magical! The beds were comfortable, and the bathrooms were spotless, with a supply of hot water to beat the chilly weather. The villa has a cozy common area with a fireplace, perfect for unwinding after a day of sightseeing. The garden is well-maintained, providing a peaceful spot to enjoy your morning tea or coffee. Free Wi-Fi was available, though I recommend disconnecting for a while to soak in the tranquility of the setting. The on-site restaurant served delicious, freshly prepared meals. Their Sri Lankan breakfast was a highlight – hearty, flavorful, and made with love. The staff was accommodating to dietary preferences, ensuring a delightful culinary experience. Villa Mount Royal is a perfect choice for those seeking a blend of comfort and natural beauty in Nuwara Eliya. Whether you're a couple looking for a romantic getaway or a family in need of a peaceful retreat, this villa ticks all the boxes.
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