The rooms and the public bath were clean. However, the breakfast buffet was a big disappointment. We were informed that breakfast was served until 9:30 AM (with the buffet closing at 10:00 AM). However, when we arrived around 8:50 AM, about half of the items were already empty. Despite having 3-4 staff members present, they frequently replenished plates and utensils, but no food items were refilled at all. I also felt that the initial selection of dishes was quite limited, which made the buffet seem even more meager. Most of the dishes I had wanted to try were already gone. There were only two pieces of one type of bread left. For dessert, just a single small bowl of canned fruit and one yogurt remained. It made me wonder what other options there might have been earlier. I paid an extra ¥1,500 for this breakfast, but in hindsight, I should have just gone to the nearby Sukesan Udon instead.
Beautiful living room and lots of helpful information on Aso and the nearby regions. Would recommend to stay there for at least for a few days as it is worth it. The dorm rooms have comfortable beds and basic amenities. The headspace for dorm beds is high, I can actually sit upright without bumping my head. Bathrooms are extremely clean and they have a full kitchen and common area with games, cards, and a really warm wood stove. Go for a soak at the onsen across the street after a long day at Aso, you can get a discount if you purchase a ticket directly from the hostel.
There are plenty of parking spaces, and the room has large floor-to-ceiling windows with great views! ! The breakfast options are varied and delicious. It feels great to enjoy the scenery while eating breakfast. You can go outside to see the stars at night. The location is very close to Kusa Senri and sightseeing helicopters. If you want to go straight to the sightseeing helicopter early in the morning, you can consider accommodation, but it is more suitable for self-driving!
The hotel situated at the bus terminal where buses go directly from the airport.
Staffs are friendly and always happy to help.
Free coffee and tea at the lobby. Freshments like noodles you can get for free every night. Ice cream is free to take after 10pm. In the morning u can get free yoyurt.
Hot spring is very nice and hot. I would stay at the same hotel if I come again.
A great value stay! The staff were friendly and helpful. The washing machine facilities were easy to use and managed to find an available machine most times. We stayed for 3 nights and each day bins were emptied and fresh towels given. The extra space under the bed for suitcases is a great touch and overall the room design in excellent. There were several tour groups staying during the 3 days which made it a little too busy, especially during breakfast as these guests all went at the same time. Not a great experience for more independent travelers like us, but the staff tried very hard. Overall one of the better stays we had during our Kyushu trip.
Everything is good except for the small bathroom. It's simple, but the breakfast is also good. The location is near Sakuramachi Terminal, so it's easy to access, and there are many shopping places and restaurants nearby.
You can see this hotel when you walk out from the east gate of JR Kumamoto station. Although the nearby area is not popular with just few restaurant and store, but it has a local railway station.
However, I have to say this is the worst hotel I have ever lived in my travelling life. This one in the Kumamoto shame on the whole Toyoko Inn system.
I had got some strawberry and sweets in the fridge in the room, and they were all frozen to ice at that night. I did not change any switch in the fridge and it was set up to 2 of total 5.
Then I took the frozen strawberry to the front and told the stuff, but a lady just said sorry about that and that's all.
I can understand there are some difficulties for the staff to explain why bad thing happened to the customers, but at least they should show they would put effort to fix the problems.
This happened in the second night, but I have not get any explanation or compensation when I left even till now.
And the water pump also created lots of noises when nearby rooms using water, so I think is might be refrained from an old hotel.
Good if you like old school charm hotel, room and service. Castle view room was a disappointment - have to stand at the side of the window to actually see the castle :(
Location was great and parking was onsite. There’s a driveway at the front of the hotel and from there, the staff guided us to their onsite parking. It’s as advertised JPY1000 per day but on day of checkout, parking is until 11.30am. After that, cheaper to park elsewhere (JPY100 for 15mins vs JPY200 for 2hrs at Kumamoto Castle).
About a 15‑minute drive from Aso Kumamoto Airport, the hotel features separate natural hot‑spring baths for men and women, renowned for their skin‑beautifying properties—perfect for deep relaxation. Guests can also enjoy a complimentary welcome bar stocked with a wide selection of spirits and liqueurs.
We stayed with two small children, and they provided amenities for them and lent us cute pillows, which made the children very happy. The breakfast was also filling and delicious. The staff were very considerate and we had a very enjoyable time. Thank you very much. We would like to use the hotel again.
Very Good
143 reviews
8.8/10
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MMichelle22Beautiful living room and lots of helpful information on Aso and the nearby regions. Would recommend to stay there for at least for a few days as it is worth it. The dorm rooms have comfortable beds and basic amenities. The headspace for dorm beds is high, I can actually sit upright without bumping my head. Bathrooms are extremely clean and they have a full kitchen and common area with games, cards, and a really warm wood stove. Go for a soak at the onsen across the street after a long day at Aso, you can get a discount if you purchase a ticket directly from the hostel.
GGuest UserLocated near Karashimacho tram station if you came from JR Kumamoto station. Many combini and supermarket in the area. Walking distance to Kumamoto castle, Kumamoto inari shrine, and Kumamoto square. Hotel staffs were really nice. The room and corridor functioned well but some refurbishment would be appreciated by many guests I think.
CClaudia ChoyThe facilities and cleanliness of this hotel are very good. Especially in terms of food, we have all-you-can-eat long-legged crabs, which makes us feel so satisfied. The drinks are also unlimited. The hotel' private bath are very comfortable.
11357256****The hotel's location is absolutely fantastic. Right downstairs, you'll find a bustling shopping street brimming with drugstores, yakitori restaurants, and all sorts of snacks – truly everything you could ask for. Both Kumamoto Castle and Suizenji Garden are within easy walking distance, and it's also very close to Tsuruya Department Store. A highly recommended choice!
AAnonymous UserFor my three relaxing days in Kumamoto, I picked this hotel, which boasts a prime location. We relied solely on the tram for all our excursions, and its superb location meant most places were just a couple of stops away – truly fantastic. I also got to visit all the restaurants and cafes I'd been eager to try. Sakuramachi shopping mall is directly opposite, just a five-minute walk away, and there's a bus stop there with services to the airport. The hot spring on the 12th floor, featuring both indoor and outdoor baths along with a sauna, was a wonderful bonus.
Jjust****The hotel is conveniently located right next to Kumamoto Station, just a short 200-meter walk from the Kyushu Odan Bus stop. It boasts a luxurious ambiance, and the lobby is truly grand and impressive. The rooms are quite spacious, particularly the bathrooms. Kumamoto Station itself offers numerous dining options. We especially enjoyed the Wagyu BBQ on the 7th floor of the adjacent mall; we visited in the afternoon and took advantage of their discounted set menu, which was fantastic value for money.
GGuest UserI honestly do not know where to start, I booked the hotel without really knowing much about Kumamoto Prefecture. After arriving in Kumamoto City and then realising Ueki Onsen is another 40 minute bus ride I was thinking oh dear where am I staying. After arriving at the hotel I was greeted by the manager of the hotel who showed me to my room and gave me a tour of the facilities. Once settled in I realised there isn't great public transport around and I primarily wanted to see Beppu and Yufuin during my stay, I enquired with the manager on where I might be able to rent a car, with little to no Japanese language under my belt he took it upon himself to reserve a vehicle for me and offered to drive me himself to collect it. He then also said he would take me back to return it a few days later. After my trips to Beppu and Yufui village (Not to be missed) and not to miss the outstanding and beautiful surroundings in Uekimachi and the Aso region. The manager and I set off to return my hire car, on the way back he took me to Kikuchi shrine to pray and also gifted me coffee and cake. They also accommodated me with use of the on site onsen (amazing) after hours as I'm heavily tattooed. I feel truly grateful to have found this hidden gem of rural Japan and if you are thinking of traveling this great country I emplore you to go off the beaten path. I experienced untold kindness during my stay and have memories of a life time. Thank you so much guys
VVivoCRelaxing sanctuary hotel in a super location minutes away from JR Kumamoto. Well trained polite staff and courteous, gave a kumamoto kids kit for my kids! Free coffee, easy lift access to the mall, parked at the basement for 1000 jpy only per night.
PPupuhewanwanThe hot spring bath isn't large, but it wasn't crowded, making the overall experience very comfortable. The restaurant on the first floor takes last orders at 11 PM, and the food was delicious and reasonably priced.
JJames in ShanghaiA great value stay! The staff were friendly and helpful. The washing machine facilities were easy to use and managed to find an available machine most times. We stayed for 3 nights and each day bins were emptied and fresh towels given. The extra space under the bed for suitcases is a great touch and overall the room design in excellent. There were several tour groups staying during the 3 days which made it a little too busy, especially during breakfast as these guests all went at the same time. Not a great experience for more independent travelers like us, but the staff tried very hard. Overall one of the better stays we had during our Kyushu trip.
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