Excellent hotel overall. Great location and friendly staff and great grounds/view. The experience there could be dramatically improved with just two small changes:
1. Poolside service - as it is, you have to get your own food and drink. Adding an app or call system would be awesome. A pool waiter/waitress would be amazing.
2. Better mattresses. They felt quite hard, like a budget mattress not appropriate to a nice hotel.
We stayed for one night in an apartment. We were allowed to check in early which was great. The apartment was very spacious and had everything that you would need. The balcony was huge and had a great view. The only downside was that the bedroom and bathroom were really hot. There was air con in the living room but that did nothing for the rest of the apartment. We slept with the bedroom door open but then got bit to pieces by mozzies! Not sure we would stay in an apartment again but if the rooms have air con then we would try that.
Very clean and very well located hotel, breakfast very good, the employees are all very nice and professionals. Just lacking a car park to be more convenient.
The hotel is in the centre of Horta, you walk down a street and you are in the port. It is old but everything is very clean and has spectacular views. The breakfast is simple but very tasty. Bring a swimsuit and a cap as there are free indoor and outdoor swimming pools, a sauna, a jacuzzi and a gym. The staff help you as much as they can and speak a lot of Spanish. There is free parking nearby.
Great hotel for slow and relaxing visit to the island. It is a bit out of the way and you need a car. But if you are not in a hurry, this is a perfect hotel. It’s right on the hiking trail and only 20 mins to the airport. It’s also only a few minute drive to the highway to get around the island for sightseeing.
It is within walking distance to the central area. The room has a balcony and the bedding is clean. The style is relatively old and the soundproofing is not good. You can hear the snoring of the neighbors next door. I did not use the parking lot and swimming pool, so I will not comment.
Located in Angra do Heroísmo, a 8-minute walk from Silveira Beach, Palacio Santa Catarina Hotel provides accommodations with an outdoor swimming pool, free private parking, a garden and a shared lounge. With free WiFi, this 4-star hotel has a terrace and a bar. The property has a 24-hour front desk, a business center and luggage storage for guests.
The hotel will provide guests with air-conditioned rooms offering a desk, an electric tea pot, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a bidet. All guest rooms include a closet.
The breakfast offers buffet, à la carte or continental options.
The area is popular for hiking and cycling, in addition, bike rental and car rental are available at this hotel.
Zona Balnear da Prainha Beach is a 19-minute walk from Palacio Santa Catarina Hotel. Lajes Air Base Airport is 14 miles away.
It was my first time at this hotel, I went with my 4-year-old son and it was excellent, very pleasant, with an excellent breakfast with a lot of variety. My only complaint was that I found the scrambled eggs strange, at least not like I'm used to eating them that way; maybe they're made with liquid egg or egg white, I'm not sure, but apart from that everything was excellent. The room was perfect for him to sleep in, and I was able to safely position him so he wouldn't fall out of bed 😆. It was also excellent that they had a bathtub, because in many other places I've been to with him, it's almost always just a shower...
Whilst the hotel was very modern it seemed to lack basics such as a kettle in the room (there is a nespresso machine but for any tea drinkers out there they will know that making tea through a coffee machine is far from ideal) and being able to retrieve an iron. Instead you are expected to put items in for laundry when all we wanted to do was run an iron over a shirt for the evening.
Pool area is stunning however has the most uncomfortable loungers you could ever find. They look great but the max stay to bathe is less than an hour before your entire body goes numb.
It seems that this stunning hotel is trying to be a little above its star rating and failing on these few points at just trying that bit too hard for the clientele staying.
Rooms were very clean although signs of some wear and tear are already starting to show.
Location is EXCELLENT and staff helpful, polite and welcoming.
Not sure if we would stay again as we are real sun worshipers and really struggled to enjoy the pool area here.
Great
129 reviews
9.2/10
Price from
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8.3/10
Very Good
The hotel is located in a comfortable position, close to the north cost in a small town, just 15/20 minutes drive from Ponta Delgada & the Airport. To my surprise when we arrived there were two type of rooms, suites or bungalows, of course according to the price we paid we were assigned the suite. What surprised me that during the booking process to photos we saw were not the suites, which led us to believe that was going to look different than it actually was. The amenities were limited, there is no safe or fridge in the suites. In the bathroom the paper holder was rusted because it has been positioned under the towel rack. The breakfast included option was fine, but little limited and repetitive, fruits were fresh and good, as well as well various cheese and hams choices. If you can get a cheap price for your stay is overall a good option, but bear in mind that there are some caveats. I would suggest to the hotel to update their images on the platforms and separate clearly the type of rooms available in order to avoid unwanted surprises for the guests.
Excellent place to enjoy life: very welcoming staff, delicious breakfast, overall a very good experience. We arrived after midnight and receptionist was waiting for us, there was a box with foods and drinks prepared in case we didn’t have a dinner. We loved our stay and can recommend it.
I been to Ponta Delgada Azores few time, first time stayed at Neat Hotel Avenida the location was great and convenient at the centre of downtown! I checked in very late and the reception staff excellent friendly, room is clean, near by have a lot cafe’s and restaurants! I will come back to stay here again, obrigada
Very beautiful hotel right in the city centre, with amazing gardens very quiet and peaceful environment, with the best view to the bay of Horta and to the Pico mountain. Staff was friendly and helpful. I will definitely be back.
We had a lovely stay at ANC. We spent 2 nights there after flying in from NYC. It was nice to have the pool, the terrace and be in walking distance to the beach (even though when we went there was too much seaweed to swim) most of the people at the front desk were very helpful. You can also walk to Caloura. These were all good things as we got acclimated from jet lag. Peaceful. One person in particular helped me with reservations and good details on our plans. The dinner was good and the breakfasts seem to be the usual fare, a good variety. We’d recommend staying here.
Reception was very helpful - room bright and well furnished - good view for watching airplanes. Handy location if you want to take public bus to travel in Sao Miguel. https://www.trip.com/w/y7Gkld7pxS2 Recommend to visit nearby (free) António Borges Garden. https://www.trip.com/w/9ZGqTw5pxS2
I WAS PLEASANTLY SURPRISED TO FIND A VERY COMFORTABLE WEEK'S STAY AT HOTEL INATEL. IT IS SMALL AND LOVELY AND EASY TO MANUEVER AROUND THE HOTEL OR TO WALK OR DRIVE TO THE CENTER AND WELL BEYOND THIS VERY CHARMING AND BEAUTIFUL GRACIOISA ISLAND. I FELT VERY AT HOME AT THE HOTEL. EVERYTHING WAS MANAGED VERY WELL BY THE ENTIRE STAFF. THE RESTAURANT SERVED A 3 COURSE DINNER THAT WAS BETTER THAN THE LOCAL RESTAURANTS AND COST LESS MONEY. I HOPE TO RETURN TO GRACIOSA TO THE CARAPACHO THERMAL BATHS AND THE HOTEL GRACIOSA INATEL THANK YOU, H.L. USA
IitravelrussiaDid not like at all. Location is excellent, in the heart of Ponta Delgada. Check-in process is quite embarrassing - self check-in with instructions, sent only 1 hour before check-in after I insisted. Charged for parking, which must be free, as per information on Trip.com, saying “sorry, the information is inaccurate”. The price on their website was twice cheaper than at Trip.com. The room was nice, quite practical with lots of amenities, but some of them were broken. Not that much space, not good with children. Can’t recommend at all, sorry
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