Enjoyed the hotel, great location but a little walk from public transport 15 to 30 mins depending. Parking a bit of a challenge for no real reason other than council control to make a profit. Hotel parking good during the day but get there after 4pm and it's a challenge, get there after 6pm and just park on the street outside 6pm to 8am.
We just stayed over night before an early flight next morning.Rooms are quite tired could do with a refurb.Food is good and bar has cheap drinks till 7 pm ,unfortunately although the bed was comfy the pillows were like sleeping on a boulder,they had no others to offer us,would still stay for the convenience.
Very disappointed to find on checkout that the supposed £50 swipe they demanded of my card for health and safety was in fact to cover possible damage to the room and would not be refunded until my room was cleaned and inspected if they don’t trust me then I don’t trust them I refused to leave until room had been inspected and my refund authorised
Great hotel & staff
Previously a marriott so rooms are of very good quality the hotel is is a little run down in places but are you really bothered at this price! It's certainly cheaper and cheerful, free WiFi, free parking, food is expensive but there's more options across the road. Leisure club is £5 extra
We booked the room for a wedding. The wedding was in the hotel and the food was great. The young man behind the bar was very friendly and helpful. The room was clean and warm. The reception staff checked in with the cleaning team and we were able to check in a little earlier.
Stayed here many times with work. Excellent location, super friendly staff and amazingly clean. Great value for money. Restaurant inside and bar which is a little expensive for what it is but there is a pub and carvery across the road (2mins walk).
Parking is free and there is always loads of it. The hotel itself is on a bit of a retail park which can get busy at times but I’ve never struggled to park and I’ve stayed here at least 40 nights since April.
I don’t write reviews to be fair. But credit where it is due.
Really affordable hotel at the heart of Sunderland. Also walkable to the main street of Sunderland. Only dishearterning experience was when some toiletries were missing because they went ”out of stock”. Otherwise, we really enjoyed our time there.
We had a wonderful stay at the hotel, with a stunning sea view right in front of us. The room was warm, clean, and very comfortable, which made our stay even more enjoyable. The swimming pool was great, and the hot tub was perfectly warm, adding to the relaxation. Overall, it was a fantastic experience, and we’d definitely stay here again.
Very Good
122 reviews
8.0/10
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8.4/10
Very Good
Mmimi210Staff was OK but the room this time I got it very very small, the bed also quite small. No kettle, no free tea, milk or coffee provided, no bar downstairs but the toilet in the room is very clean and very big . Overall it still a good trip
HHunterDavidEnjoyed the hotel, great location but a little walk from public transport 15 to 30 mins depending. Parking a bit of a challenge for no real reason other than council control to make a profit. Hotel parking good during the day but get there after 4pm and it's a challenge, get there after 6pm and just park on the street outside 6pm to 8am.
KKing KouaméIt was an okay stay. The facilities are doable and the hotel is well located. It is within walking distance of the city centre, which makes for ease of access.
DDanielle RixonAbsolute brilliant hotel, staff so friendly and welcoming, can I just say, paul on reception was an absolute legend, as I rang up in the morning to request an early check-in as we arrived after 12 and check-in wasn't untill 3, but paul put a lock on our room, so it was ready for us when we arrived, give that man a raise. Perfect location and comfortable rooms, will deffo recommend, and if im visiting Newcastle again, I think this hotel will be my first choice, depending on price. Thanx 😊 Danielle and Michelle from Liverpool
JJonathanStaff at the front desk were really friendly. Given cookies at check in and sent off to sleep as we had a 3am wake up. Good hotel to stay at for Newcastle Airport, we rewuested a quiet room away from others as door slamming wakes us, and unfortunately the guests next to us (headboard side) kept going in and out of their room which shook the bed. So we didnt really sleep. However, this is more an issue with them than the hotel. The were really giving it some whammy.
GGuest UserGreat location though a bit of noise audible from the bars around at night. This did seem to ease off after midnight however. Room itself nice and clean, bathroom very nice. The breakfast is just ok but can’t complain if included at the price. Overall would recommend.
PParnavsamOur experience at this hotel was fantastic.
**Location:** The location was ideal for nightlife, with laughter and excitement nearby. However, the hotel's corner position shielded us from noise, ensuring a peaceful night's sleep for our kids. It was just a 7-minute walk to Central Station and the town, surrounded by numerous restaurants.
**Service and Cleanliness:** We arrived before the 3 PM check-in and were allowed to check in early, despite the 4 PM policy. The room was clean and spacious enough for our family. The lobby had a lovely sitting area and a small bar, but we chose to explore the many dining options in the city instead.
GGuest UserI have been here before. Good things: convenient location to central train station and shops. Nice and relaxing swimming pool with jacuzzi and steam room. Rooms are OK but clean with coffee and tea and ironing facilitie. Staff generally friendly and helpful.
Good breakfast.
Bad things: dinner is limited options, expensive and not good value for money. To add an insult to the injury I had a dessert and there was 1/2 strawberry 🍓 on the top for decoration. I left to last bite to finish with and the taste was terrible. It had onions taste 🤧 my guess they used the same knife for cutting the onions for cutting the strawberry and it was not nice at all - just disgusting and unprofessional. Apart from this everything was good and I would be back but unlikely I would like to here again.
GGuest UserWe just stayed over night before an early flight next morning.Rooms are quite tired could do with a refurb.Food is good and bar has cheap drinks till 7 pm ,unfortunately although the bed was comfy the pillows were like sleeping on a boulder,they had no others to offer us,would still stay for the convenience.
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