Enjoyed the hotel, great location but a little walk from public transport 15 to 30 mins depending. Parking a bit of a challenge for no real reason other than council control to make a profit. Hotel parking good during the day but get there after 4pm and it's a challenge, get there after 6pm and just park on the street outside 6pm to 8am.
Staff were absolutely brilliant they rescheduled my booking I was able to call back with a few different dates until I found a suitable one , the only negative was , the hairdryer didn’t work we had a bit of hassle with the tv remote had to have it changed twice , and had noisy upstairs neighbours , but apart from that couldn’t fault it , really comfortable bed , although there was no chair in the room it is an accessible room but with two people we had to sit on the bed it would not have been comfortable for anyone with posture issues
Our experience at this hotel was fantastic.
**Location:** The location was ideal for nightlife, with laughter and excitement nearby. However, the hotel's corner position shielded us from noise, ensuring a peaceful night's sleep for our kids. It was just a 7-minute walk to Central Station and the town, surrounded by numerous restaurants.
**Service and Cleanliness:** We arrived before the 3 PM check-in and were allowed to check in early, despite the 4 PM policy. The room was clean and spacious enough for our family. The lobby had a lovely sitting area and a small bar, but we chose to explore the many dining options in the city instead.
The room was in the top floor and felt quiet. It’s very convenient to have the bar and restaurant just downstairs. I didn’t try the food but it was looking nice. The WiFi was good and the facilities in the room were great too with free tea and coffee. The bed could be improved but it was okay for a night. The room has in suite bathroom.
The location of hotel is nearby the city centre so it is good for visitors. The breakfast was provided by inn was simple but it is very good for visitors to take away for travelling.
Fantastic friendly helpful staff that go above and beyond.
Great facilities.
Beds very comfortable. Only one small niggle and that was the room could do with a mirror.
Good location, 5 mins walk to train station, metro and city centre shops and restaurants. Rooms slightly basic but very clean and comfortable. Staff pretty friendly. Good option when staying in Sunderland.
Very helpful and friendly staff. Good and efficient service. The only downside is the door computer system was down when we were there.. not so much of a hassle for us since we stayed on the ground floor. The receptionist had to open the door for us whenever we go back.
Nice hotel with parking (extra at £5 per day)
Rooms were cold so had to put heater on all night which wasn't a problem. Staff very friendly. We stayed on floor 6 top floor room 602 and would definitely consider staying again.
Literally next to the train station so perfect for us. On site pool was fab for my son. Fridge in room was perfect as I had medication that needed to be kept cold. The window was open when we arrived. So we closed it. But our room was freezing. We were given a heater for our room which helped. We got a too good to go surprise bag (breakfast) from the reception and my son couldn’t eat it all. There was loads. 11am checkout was perfect too. Definitely stay again.
Very Good
128 reviews
8.0/10
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per night
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8.2/10
Very Good
BBev RussellStaff were absolutely brilliant they rescheduled my booking I was able to call back with a few different dates until I found a suitable one , the only negative was , the hairdryer didn’t work we had a bit of hassle with the tv remote had to have it changed twice , and had noisy upstairs neighbours , but apart from that couldn’t fault it , really comfortable bed , although there was no chair in the room it is an accessible room but with two people we had to sit on the bed it would not have been comfortable for anyone with posture issues
HHunterDavidEnjoyed the hotel, great location but a little walk from public transport 15 to 30 mins depending. Parking a bit of a challenge for no real reason other than council control to make a profit. Hotel parking good during the day but get there after 4pm and it's a challenge, get there after 6pm and just park on the street outside 6pm to 8am.
DDanielle RixonAbsolute brilliant hotel, staff so friendly and welcoming, can I just say, paul on reception was an absolute legend, as I rang up in the morning to request an early check-in as we arrived after 12 and check-in wasn't untill 3, but paul put a lock on our room, so it was ready for us when we arrived, give that man a raise. Perfect location and comfortable rooms, will deffo recommend, and if im visiting Newcastle again, I think this hotel will be my first choice, depending on price. Thanx 😊 Danielle and Michelle from Liverpool
GGuest UserLiterally next to the train station so perfect for us. On site pool was fab for my son. Fridge in room was perfect as I had medication that needed to be kept cold. The window was open when we arrived. So we closed it. But our room was freezing. We were given a heater for our room which helped. We got a too good to go surprise bag (breakfast) from the reception and my son couldn’t eat it all. There was loads. 11am checkout was perfect too. Definitely stay again.
JJonathanStaff at the front desk were really friendly. Given cookies at check in and sent off to sleep as we had a 3am wake up. Good hotel to stay at for Newcastle Airport, we rewuested a quiet room away from others as door slamming wakes us, and unfortunately the guests next to us (headboard side) kept going in and out of their room which shook the bed. So we didnt really sleep. However, this is more an issue with them than the hotel. The were really giving it some whammy.
GGuest UserGreat location though a bit of noise audible from the bars around at night. This did seem to ease off after midnight however. Room itself nice and clean, bathroom very nice. The breakfast is just ok but can’t complain if included at the price. Overall would recommend.
PParnavsamOur experience at this hotel was fantastic.
**Location:** The location was ideal for nightlife, with laughter and excitement nearby. However, the hotel's corner position shielded us from noise, ensuring a peaceful night's sleep for our kids. It was just a 7-minute walk to Central Station and the town, surrounded by numerous restaurants.
**Service and Cleanliness:** We arrived before the 3 PM check-in and were allowed to check in early, despite the 4 PM policy. The room was clean and spacious enough for our family. The lobby had a lovely sitting area and a small bar, but we chose to explore the many dining options in the city instead.
GGuest UserI have been here before. Good things: convenient location to central train station and shops. Nice and relaxing swimming pool with jacuzzi and steam room. Rooms are OK but clean with coffee and tea and ironing facilitie. Staff generally friendly and helpful.
Good breakfast.
Bad things: dinner is limited options, expensive and not good value for money. To add an insult to the injury I had a dessert and there was 1/2 strawberry 🍓 on the top for decoration. I left to last bite to finish with and the taste was terrible. It had onions taste 🤧 my guess they used the same knife for cutting the onions for cutting the strawberry and it was not nice at all - just disgusting and unprofessional. Apart from this everything was good and I would be back but unlikely I would like to here again.
PParmo1000I understand that the hotel has been renovated. I just cannot understand why there were so many bad reviews. I found it perfectly nice for an airport hotel especially. The price fluctuated wildly but on the day when I was arriving, the price reached its lowest since I have been monitoring it. By foot it's opposite the terminal and slightly to the right. It only takes 7 minutes and a small sign will appear. It is harder to find than you think, best to ask advice or use an online map.
It had everything you expect, courteous staff, kettles and coffee, even a bath! The only think I found slightly sub par was the bed, the mattress seemed to be cheap, slightly uncomfortable it was just what I needed. There was nothing wrong with it whatsoever. 10am checkout is a bit stingy though.
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