Quite a lot of older folk staying at the hotel during my stay, however this did not bother me in the slightest. Clean room, friendly staff, and lovely breakfast. Great location- five minute walk (if even) to Playa Dolarada and shop across the road. Thank you.
The hotel is well located and the staff is friendly. However, breakfast is served at another NH hotel located 200 metres away. I was never informed of this before booking. The facilities are very old, a fact that is particularly noticeable in the bathroom. The room had no natural light and had two really small single beds.
Right on the waterfront. There was an upgrade to the room
Great plants and facility
Breakfast buffet great, but cafe not edible.
Lying on the pool chairs too close together... almost claustrophobic.
But otherwise everyone was very friendly
Both the service and the room facilities are very disappointing. First, the waiting time for check-in was very long upon arrival. And I was not notified in time when the room was ready while I was waiting in the lobby. Second, the room facilities were very bad. The coffee pot was broken, the TV remote control was broken, the Bluetooth speaker in front of the bed was broken... all needed to be replaced... The lobby shuttle service was also very chaotic. In addition, the location is remote and there are few dining options, so this hotel is not a recommended hotel for guests who expect high-quality services.
It is a fairly old hotel in the city centre that has been renovated, so it is quite good. The price is high for the hotel's facilities but it is true that it is very central. For strollers and disabled people there is no lift to get to reception and a freight elevator is used. There is no parking and at reception they offer you a cheaper price by agreement with a nearby public car park although in reality the price is the same if you pay directly in the car park.
Breakfast rich standard room parents living on the balcony with a large round bath suite, a family of four, great, swimming pool, beach, kids, very happy, driving north, driving for about forty minutes, parking, free parking, must once again praise the sea view room really It’s the invincible big sea view, it’s wow~~~
The room is large and the view is very good. Breakfast can be eaten until 11 o'clock, and it is very rich. The service attitude is very good, and the facilities are very complete, reaching the 5-star level.
The theme of the dinner buffet is different every day, with live music
The lobby is very nice and modern, the rooms are okay, a little outdated. The shower was not very nice (a bit yellow and the water did not go down the drain properly), but the bed was comfortable. The hotel is cheap compared to other 4* hotels and it is definitely reflected in the quality. The breakfast was very nice and the staff were friendly.
Estuvimos en el apartamento estudio con vistas a la montaña. Para dos personas es amplio. Cuenta con todo lo necesario en la cocina y el baño. Además está muy bien ubicado. No tiene un aparcamiento privado como tal sino que en la calle hay sitio para aparcar. Todo estaba muy limpio. Si volviera a la Gomera me quedaría en este sitio de nuevo.
Wonderful hotel, located in the very center! Checked in early, very interesting modern design in the room, view from the window to the neighboring amazing building - when the sun rose and illuminated everything - a view of peace! Very comfortable mattress, everything is great! Shopping pedestrian streets are a few steps away, as well as other attractions. Will definitely come back here again!
46 reviews
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6.8/10
RRosiThe apar**ents are above the town so both to walk and go to the beach you have to take a good walk with its uphill slopes on the days you are there and the times you want to enter and leave the apar**ent. You can rent scooters, bikes (think about the slopes), cars or motorcycles. Then the complex is quiet. The attention received upon arrival from a girl was quite rude, however the workers who were around the complex were very attentive to what we asked of them, either because it was missing in the apar**ent or because of something personal, in that case.
LLolaI went on holiday with my partner far away to celebrate our anniversary and we were super lucky and got an upgrade to one of the duplex with golf views, absolutely beautiful and massive for the 2 of us, but it was a bit disappointed as the room was not clean enough and the housekeeper had to come to clean the bathroom a bit better and also the horrible stains on the floor in the room but after that everything was perfect and we were very happy. The hotel is very good located if you are looking for a quiet place to stay far away from the hubbub but be aware that you need to take taxi to get the beach or rent a bike or a car, walking distance is not an option. The swimming pools are really good and you have plenty of space to sunbathing. The staff at the hotel are exceptional and with a high level of customer service and always willing to help, special mention to Martin from the restaurant and also Raul and Diana from the Reception, very good customers service and happy to help. The breakfast was really good and we were very impressed with plenty of variety for everyone and the staff really efficient. On the negative side we would like to mention that we would have liked a small touch from the hotel to say congratulations as we got engaged and we mentioned to Diana and Raul from the Reception and also to Martin but not a small little thing to say congratulations like a card or 2 glasses of prosecco or kind of. About the room, we would like to mention that the mattress are not very comfy as you expect from a 4* hotel and even though the room was very well equipped we missed a bin in the room and we had to use the one from the bathroom in the living room. We did not eat at the restaurant so I cannot tell about the food there and we did not use the gym or the spa either. We will definitely come back next year.
GGuest UserIt's been 15 years since my last trip to Tenerife and the comments below are based on international five star hotel experiences around the globe.
So here's what I experienced on this reservation:-
Positives
1.Check in / out process fast and professional.
2.Direct beach access via the pool area.
3.Breakfast buffet with internal and external seating choices was excellent.
4.Evening entertainment between 21:00 and 23:00 Hrs was good.
Negatives
1. Allocated R3101 upon arrival and entered to find the bath tub was extremely dirty and required
solvent cleaning to remove large accumulation of water scale dirt around plug area (Approx 200mm
in dia).
Root cause of this problem is a leakage from the shower hose connection which remains to be fixed.
2. TV was on and could not be turned off. This was rectified by Maintenace changing the batteries within
the remote control.
3. Sink plunger mechanism was broken and I was shown how to remove the plug on a daily basis once
housekeeping cleaned the room.
4. Locking mechanism on the balcony sliding door is broken and extremely hard to open / closed.
5. Only one, yes one pool towel provided / guest at the pool via a plastic card that you are required to
exchange at the pool towel bar. If you forget this card it's a return trip to the room.
General Travel Tips.
1. Taxi from TFS Airport to hotel cost 25 Euro each way.
2. Hard Rock Cafe located next door (£££).
3. Great Italian, Thai, Japanese and British restaurants located on the second floor off
the shopping complex across the road from the hotel (££££)
GGuest UserI am happy to my stay with Secrotel Hotel Praque. I book it after checking reviews from other travelers comment. Yes, price is good and to it's location, it is close to shopping centre, restaurants and supermarkets. Staff are helpful. Buffet breakfast is good. Breakfast restaurant is on the top level of this hotel, we can enjoy stunning ocean view and sunlight while having breakfast. It is bonus. However, a minor thing I like to share is during busy morning especially when restaurant is full house, it always running out of coffee cups, juice glasses as well as cereal bowls. I cannot have to wait a long while for these 3 times from my 5 days breakfast. Maybe hotel can put some signage to suggest guests be eco-friendly minded to re-use glass, cup and bowl when refill. As I have seen some have 5 -6 cups and glass on a table. Bed is comfortable, room is clean with basic things you need. Yes, no electric kettle, no slippers as standard 3 stars hotel do. So, I have no complaint. There has no more noise from constructions, as this is my concern after reading other travelers comments in the pass. So I think all is done. Hotel locates next to taxi, bus station but not close to beach area. It's no problem to me for this winter travel. I am very happy for all. Definitely recommend it to others.
GGuest UserIdeally located in quiet part close to old town as well as the *****. Two pool areas (one with shallow kids pool) and food available by larger pool -also small dining area just past reception (good selection for breakfast).
Pool table for older kids and small playground for toddlers onsite.
Very clean complex and friendly staff. Fully equipped kitchenette and lovely powerful shower in bathroom which I loved!
Close to lots of shops and restaurants, but relatively steep stroll downhill to beach, fine for us but could be a workout with buggy or if any mobility issues. There was on street parking outside if hiring a car. Lots of taxis around if not! We enjoyed exploring the local areas on foot after a day of sightseeing…some great restaurants close by in the old town.
No air con in the apartment that we could see (but we didn’t ask either as we stated at end January so 24 Celsius and pleasant indoors and out) - recommend checking if going at peak times.
Pools weren’t heated but nice for a dip- clean and lifeguards on duty at both between 9:30 and 6pm.
Relaxing short break at lovely complex, we’ll be back!
DDouglas JamesWe arrived just as the hotel was subject to a power cut. The young guy receptionist took us to the room as our door keys would not work due to the electricity outage. The electricity came back on in reception about 5 minutes later but someone had to go room to room to reset each rooms supply. Some 2 hours later after having sat in the dark unable to unpack and several tracks to reception and being told we were priority we gave up and went out to dinner in the clothes we travelled in after a 4 hour 30 minutes flight. Other hotels were affected in the same street apparently.
Once this issue was sorted by the time we got back from dinner everything was great. Lovely breakfast, lovely room with Molton Brown shower gel, shampoo and hand soap and lotion. Lovely pool and no issue getting sun beds. Short walk to the beach and dunes but a lot of steps up and down. Also 10 minute walk to Yumbo shopping centre which had everything you needed from great shops to excellent restaurants and bars. Great place for LGBTQ to meet up and great place to people watch.
Definitely recommend
Sschere riveraWe are repeaters of this apartment, we love and what more your close workers careful and friendly, make you feel like at home, we always advise you :) the only stick that would wear is that there are few shadows and hams to the number of customers who has the apartments.
GGuest UserGreat location, 10 minutes walk down to the beach. There are 2 pools, one heated and always sun beds available. Did hear they had a booking system for these but we never had to.
Bars, restaurants and a shop on the complex which was useful. The only issue was they had live music on from 4pm every day and it seemed unnecessarily loud. It didn’t bother us too much but can imagine it would be a nightmare if you had a balcony closer to the bars.
Apartment was great, balcony overlooking the pool and very well equipped. The staff left a bottle of wine for my partners 30th while we were there which was a nice touch.
Would stay again, but would definitely recommend emailing ahead and asking for a room away from the bars.
SSun_shine___17Great hotel! I loved everything about it
First of all they welcome you with glass of Prosecco, people from reception very friendly and helpful.
Room is amazing, very stylish boho design. I didn’t like the bed because they make big king bed with two twin beds and it’s always moving to the sides
Breakfast has so many variance of food, soft and alcoholic drinks
The gym is special and spacious place, it’s facing to the ocean and you can see sunset and do your workout
Also there are many fitness classes - yoga, stretching, aqua gym
RRaymondA very large resort a small supermarket but if not all inclusive would be a problem as to getting cabs to the local town could get expensive
Night life for kids good but adults cannot even seat outside in the evening s with a drink as pool bar closes at 6 pm
Unless you go to the payable restaurants and champs sports bar not very good if paid for all inclusive
We was in block 7 but as there are still steps to the lift if getting on a bit would be a problem as me and my wife 70 and 65 years
Overall as we had our son his wife and 3 small grandchildren but they 4 minutes walk away why we wasn’t put nearer each other one would never know but we did not book at the same time they were near the reception and dinning room but did have a few cockroaches in there room trying to use the microwave
Overall good resort large pools
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