Hotel on the beach - courteous reception staff. Rooms are clean. Some rooms do not have safe box - some rooms do not have min fridge. No gym no swimming pool no spa. Basically this is 3 to 3.5 star hotel. I do not know why classified as 4 star hotel. The breakfast is very good. The staff are very friendly and polite. Specially the lovely old lady. There is no salad on breakfast. The cold meat and cheese corner should contain more varieties. There is only one cheese item and for the cold meat only one ”ham” item.
The hotel was very noisy and I could barely sleep. The carpet was very old with stains on it. The bathroom shower curtain was equally old and stained.
There were no charging wall sockets by the bed.
If you are looking for a short, quick overnight stay, you may be able to endure the very poor service but for the price of a room, one is better off paying a little more to get better value.
The hotel rooms are large and have all the necessary facilities. The staff are friendly. The elevators are frequently repaired during your stay, so you have to take the stairs. There are many restaurants and restaurants nearby, and supermarkets are not far away. The marina is walking distance. Overall, the price/performance ratio is very high.
It's hard to describe in one sentence. If you have enough budget, choose carefully. The room may have been unoccupied for a long time. The air conditioner is broken. I asked the room service for an electric heater, but it was still very cold. Later, I asked for another one. The room was warmer after several hours. The shower water in the bathroom is very small, which affects the speed and mood of bathing. The door safety lock is broken, so I moved the table over to hold the door. The only comforting thing is the front desk service. I arrived more than an hour early, and the beautiful staff helped me check in in advance, and gave me a room on the top floor according to my wishes, with a good view. Later, they helped to deliver the electric heater to the room twice. When checking out, I temporarily stored my luggage at the front desk, and the staff also helped me deal with it very enthusiastically.
Hurry up and renovate it😥
It is located outside the city center so it's more suitable for guests with cars. There are plenty of car parks outside the hotel.
I didn't drive and had to either take a walk or the bus to the city center. It's a 20 minute walk along the promenade of Harbour Tennant to the restaurants and pubs at Wind Street. The city center was only another 10 minutes away.
The room was very clean and spacious. The staff were friendly and helpful. I'd have no hesitation to stay in there again.
We’ve stayed in this hotel lots of times but it now needs some refurbishing.
The areas all look tired including the bedroom and bathroom.
We had a superior room overlooking the lake but one window was completely steamed up blocking some of the view.
The toilet wouldn’t flush properly and the corridors are all scruffy.
Staff are very friendly and the breakfast is excellent. Lots of choice.
Parking is easy
So lots of good points. Just needs some TLC
ibis is very character in its great breakfast and quick check in and out. the fresh off baked beans, croissant, scrambled eggs and commendable coffee. you can find all your needs met in one place.
The hotel is just next to the railway station, great location. The service is good as well. The room is clean and warm. However, WiFi is very very slow.
The location is very good, just outside the train station, about 500 meters from the city center. The service staff responded quickly, but the internet speed was very slow.
Staff are good. Friendly and helpful.
They help me to store luggage voluntarily.
I am very grateful. The place are clean and tidy.
The room settings are good. The furniture are well
Placed and with taste. I don’t have breakfast this time. But it looks very freaks with variety. Must try next time.
Absolutely love it here. Easy to walk from train station with luggage. Quite center with everything. The common spaces was good too. Receptionist was good too and explained well how to explore swansea. They have a big map on the second floor and just scan barcode on it. Food also easy to get. Quite easy to go the beach bay and can actually use many routes from here. I loved the views so much. Will book again here and hire bicycle too.
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40 reviews
8.2/10
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7.1/10
HHappy StrongIt's hard to describe in one sentence. If you have enough budget, choose carefully. The room may have been unoccupied for a long time. The air conditioner is broken. I asked the room service for an electric heater, but it was still very cold. Later, I asked for another one. The room was warmer after several hours. The shower water in the bathroom is very small, which affects the speed and mood of bathing. The door safety lock is broken, so I moved the table over to hold the door. The only comforting thing is the front desk service. I arrived more than an hour early, and the beautiful staff helped me check in in advance, and gave me a room on the top floor according to my wishes, with a good view. Later, they helped to deliver the electric heater to the room twice. When checking out, I temporarily stored my luggage at the front desk, and the staff also helped me deal with it very enthusiastically.
Hurry up and renovate it😥
GGuest UserThe hotel was very noisy and I could barely sleep. The carpet was very old with stains on it. The bathroom shower curtain was equally old and stained.
There were no charging wall sockets by the bed.
If you are looking for a short, quick overnight stay, you may be able to endure the very poor service but for the price of a room, one is better off paying a little more to get better value.
GGuest UserHotel on the beach - courteous reception staff. Rooms are clean. Some rooms do not have safe box - some rooms do not have min fridge. No gym no swimming pool no spa. Basically this is 3 to 3.5 star hotel. I do not know why classified as 4 star hotel. The breakfast is very good. The staff are very friendly and polite. Specially the lovely old lady. There is no salad on breakfast. The cold meat and cheese corner should contain more varieties. There is only one cheese item and for the cold meat only one ”ham” item.
GGuest UserAbsolutely love it here. Easy to walk from train station with luggage. Quite center with everything. The common spaces was good too. Receptionist was good too and explained well how to explore swansea. They have a big map on the second floor and just scan barcode on it. Food also easy to get. Quite easy to go the beach bay and can actually use many routes from here. I loved the views so much. Will book again here and hire bicycle too.
GGuest UserWe’ve stayed in this hotel lots of times but it now needs some refurbishing.
The areas all look tired including the bedroom and bathroom.
We had a superior room overlooking the lake but one window was completely steamed up blocking some of the view.
The toilet wouldn’t flush properly and the corridors are all scruffy.
Staff are very friendly and the breakfast is excellent. Lots of choice.
Parking is easy
So lots of good points. Just needs some TLC
HHungIt is located outside the city center so it's more suitable for guests with cars. There are plenty of car parks outside the hotel.
I didn't drive and had to either take a walk or the bus to the city center. It's a 20 minute walk along the promenade of Harbour Tennant to the restaurants and pubs at Wind Street. The city center was only another 10 minutes away.
The room was very clean and spacious. The staff were friendly and helpful. I'd have no hesitation to stay in there again.
LLucaThe hotel is just next to the railway station, great location. The service is good as well. The room is clean and warm. However, WiFi is very very slow.
The location is very good, just outside the train station, about 500 meters from the city center. The service staff responded quickly, but the internet speed was very slow.
GGuest UserThe hotel rooms are large and have all the necessary facilities. The staff are friendly. The elevators are frequently repaired during your stay, so you have to take the stairs. There are many restaurants and restaurants nearby, and supermarkets are not far away. The marina is walking distance. Overall, the price/performance ratio is very high.
WWongStaff are good. Friendly and helpful.
They help me to store luggage voluntarily.
I am very grateful. The place are clean and tidy.
The room settings are good. The furniture are well
Placed and with taste. I don’t have breakfast this time. But it looks very freaks with variety. Must try next time.
GGuest Useribis is very character in its great breakfast and quick check in and out. the fresh off baked beans, croissant, scrambled eggs and commendable coffee. you can find all your needs met in one place.
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