Hotels With Wifi in Viti Levu Group, Fiji

The resort is very conveniently located, just close to everything. Inside the resort precinct there’s a dive shop which is great for divers. The resort staff are very hospitable with great services. Plenty of free activities provided everyday including fire walk, kava ceremony and fish feeding etc. Tours can be booked through the tour booking desk at reception. Highly recommended for travellers looking for diving and other outdoor activities.

The hotel is convenient for the airport. It has a range of facilities. The food is good, but probably a little better at The Gateway Hotel next door. There is a laundry but you have to pay staff for the service rather than wash yourself which some hotels allow with a guest laundry. There are strict rules about having guests on site who aren't staying at the hotel. Everything works fine and I would happily stay here again for what I paid to be close to the airport. However the shower whilst working, can only be used in a particular direction is straight down vertical rather than at an angle. When at an angle it floods some of the bathroom.

The staff were very friendly and helpful during my stay with them. I had noticed a bedsheet was not completely clean, but I was able to find cleaning staff easily and they were able to resolve the problem quickly. The Epic Transfers and Tours staff were especially helpful when I had an incident with a taxi driver that was unpleasant to me. The rooftop pool and bar was nice in appearance and the bar was nicely used, but the pool water was cold and nobody was using it. Additionally, although being a non-smoking hotel, there appeared to be old bins at the lifts / elevators with the cigarette ashtray-like tops on them; to be a non-smoking location, it needs to be clearly demonstrated as being just that, particularly where some countries still allow smoking in their hotels. The biggest concern outside the hotel rooms, though, was the buffet breakfasts, which sometimes had soiled tongs used by other guests that were not being replaced quickly enough with clean tongs; food safety needs to be a serious concern for any establishment serving food. The room itself looked rather clean, had a patio looking at the wooded area out back; however, the patio door was not easy to lock and this was a bit of a concern with insects being readily present. There was also a sofa that could convert into a sofa bed, but it looked like it had a dent in the left arm. The bathroom was often stocked with new toiletries, perhaps too often as I was receiving a new bar of soap every day, but there was also mould trying to seep through the grouting behind the sink; I did inspect this and it seemed to be contained completely within the grouting, but it is a concern to be resolved soon. Additionally, though, the bathroom would sometimes smell horrible, as if you could smell sewage from the ventilation; there was a floor drain that could be the cause of this, but the ceiling ventilation looked like it needed cleaning and it was not sealed properly to the ceiling, either. There was a toilet paper holder, but it was poorly placed and it was evident it replaced another toilet roll holder that was in the correct location. Inside the shower, there was what appeared to be a stain running vertically down the wall where the shower head was located. The towels were kept clean and most had proper hotel labels on them, but some had the name of the hotel written on them, seemingly with a permanent marker, which was quite strange, especially for a hotel with a 4* rating. The hotel has a 4* rating on Trip.com and has the amenities to be that, but the quality of those amenities needs to support their existence; otherwise, they cannot be considered. The staff were friendly and trying to make the stay as nice for me as they possibly could manage, so the issues mainly appear to be from a failure of the management and ownership not regularly checking the rooms and updating the quality and ambience of its hotel. Simply having 4* amenities does not automatically make a hotel 4* and although Trip.com has it listed as 4*, I would rank this as being a 3* hotel at the moment as they need to make further improvements to the hotel so that the quality of the amenities will make for a valid 4* rating in the future.  When looking at the hotel via any booking site, check out the other sites, too, and look up the hotel website, too, as that should exist. The images I saw on Trip.com were quite enticing, but they also include a picture of Jack’s of Fiji, which was not available on site, and random pictures of the outdoors that were nowhere near the hotel as it is located more inland and not by the ocean. The hotel is the biggest and most expensive element of any holiday/ vacation, so it is important to spend more time investigating each eligible hotel prior to seeking a room, and do not feel rushed by websites telling you there are only so many rooms left; there are many hotels in each location, so there are always options available.

Хороший приятный отель, с приятным персоналом

A very VERY strange experience here I must say.. I arrived at the 28 bed dorm room (even though trip.com said it was 10 bed) and there was no sign of any other life in the dorm at all. Most of the beds looked like they had been made months ago and nobody had slept in them since because they were covered in a layer of dust and dirt.. I went back to reception to ask what was going on and they said I’m the only one booked in so I just accepted it as it was. However, later on when I was sitting the bar a member of staff approached me and told me I had been upgraded (because supposedly the dorms weren’t clean due to a big group having checked out yesterday) so I ended up spending two nights in a luxurious Bure, the first night shared with someone else who was booked in for the dorms. The Bure was beautiful and spotless and I am very grateful for the upgrade. The outside shower was also very nice! The breakfast was excellent with lots to choose from! Eggs, sausages, beans, bread, cakes, yogurts, fruit, multiple cereals, tea, coffee and juice, one morning there were pancakes. The only downsides to this resort is they don’t have any activities or excursions of their own and they direct you to the hotel further along - I did snorkelling there which costs $75 - the whole thing felt rushed in my opinion and the trip wasn’t worth the money. We got barely any time in the water and there was no time to stop and observe anything, seemed like the guys on the boat just wanted to get it all over and done with as fast as possible.

Although the room is a bit old, it has complete facilities and the fan is very comfortable. The environment outside the hotel is very good, with large green areas and swimming pools, which is very suitable for bringing children to play. Many foreigners play in the water with their children there. The hotel's restaurants are very good, with many types of breakfast. There is a Thai food shop in the lobby that is very delicious, which is definitely one of the best in Nadi. The hotel staff is also very friendly, bula~left bula~right, which is very interesting. Moreover, this hotel is the best place to watch the sunset in the port area. It faces due west, and the sunset is very beautiful. As a hotel for transit to the outer islands, it is worth staying!

I had a disappointing experience relating to service. My room had no wifi upon check in. I made the staff aware of this straight away, yet nothing was done until mid-morning the next day after I insisted it be resolved. All up I had to visit reception 2 times and call reception 5 times before they finally sent someone for a rather quick fix. When I called reception (outside of check in/out hours) often there was no answer. Furthermore, I paid for an oceanview room with 2 single beds, at check in I confirmed this was what I booked and requested that the room was not overlooking the pool. All these requests were ignored, and I was given a pool room with 1 bed, with no explanation for why. While the staff are friendly (most hospitality staff across Fiji are), for a ”5” Star resort I found the service very lacking.

The biggest advantage is the good location, very close to the port, suitable for passengers who don't have time to go to the outer islands to transfer for one night. The hygiene is OK, the facilities are a bit old, but considering that it is the cheapest hotel around the port, it can be tolerated.

One of the best ways to increase customer satisfaction and encourage more reviews from guests is by providing excellent customer service. Make sure your employees are well-trained and know how to handle any situation that may arise. They need to go out of their way to help visitors where they can, from personally booking tickets to scheduling itineraries for their stay. If any stressful events occur, they must know how to remain calm and deal with it swiftly. Making your guests the highest priority will ensure they leave with a positive lasting impression, and your reviews will reflect this.

The road to the resort is a bit bumpy and nothing is really near to the resort (restaurants/ convenient stores etc.), so you will need to call a taxi every time you need to go out or get supplies. The room itself is not super bright and the furnitures were a bit wear out. The resort is literally on a beach, so do expect to have quite some mosquito whenever you are on your way back to your room, and it's also tricky for travellers with big luggages to carry their bags to their rooms, since there are few steps of stairs to the door of your room and the pathway is sand. However, if you are here for a short stay, I think it would be ok to look past that. If you are looking to stay for a night in Nadi, and going to the islands for the next few days, I suggest looking for other accommodations in downtown Nadi, such as Nalagi Hotel. As we drive past other hotels such as Mercury Hotel, it seems like a motel as well, so it might be best to look for something downtown.