Lavande Hotel (Zhuhai Gongbei Lovers Road Jida Branch) Reviews

Rubbish, twin room, the bed is only 1.35m wide, it's too narrow for a single person, the front desk refused to change the room, the attitude is bad, don't stay

The hygiene is poor. For example, there is so much dust behind the hair dryer that there is no wind when using it. The equipment is old and smells bad. The shower instructions don't show which direction the hot water should go. It's also difficult to turn off the water. It has to be stuck in a difficult position to turn it off. The service is poor. The high price booked a few days in advance did not include breakfast, but the lower price on the day of check-in also included breakfast. I contacted the waiter and he said I had to cancel the reservation and place a new order. . . . The tone is also bad

Will never stay at this hotel again! ! In fact, there are no bad reviews in the world, but bad reviews appear when the experience is bad. People spend money to have fun, but I am not happy now. As a national hotel chain, Lavande Hotels & Resorts should focus on training its employees' professionalism and work attitude. This is the first time I have encountered such a bad attitude of staff in a chain hotel. I hope the hotel will make improvements and take this as a warning, and not let the lazy work attitude of a few individual staff members affect the image of the entire hotel! I checked in on the afternoon of February 15, ****. There were three people at the front desk that day, two women and one man (note: the man at the front desk wore glasses). During that time period, there were only two guests checking in, myself and my companions. There were not many guests checking in, and the front desk staff seemed relatively relaxed. One of the ladies at the front desk helped with the check-in process and everything was normal. However, the man with glasses at the front desk threw my and my companion's original ID cards (he threw our ID cards on the table after swiping them) during the process. Due to the loud noise of the ID cards being thrown, I noticed it immediately! No conflicts arose during the process. I was surprised and puzzled by the bespectacled gentleman at the front desk who threw the customer's ID card, and it greatly affected my mood for this trip to Zhuhai. Everyone knows that the original ID card is an important personal document. I wonder how other people would feel when encountering this situation? It's really inexplicable. If it's just because of the hostility at work, you can just change jobs instead of using other people's documents to vent your emotions! Since you have chosen this job, you should show your best work attitude, not to mention that this is the service industry! It is suggested that the gentleman with glasses at the front desk learn more from his colleagues and establish a correct service attitude. Since he is on the job, he should do his job. Don't throw other people's ID cards when helping customers check in, and don't laugh and joke with another lady at the front desk so leisurely. He does not have the professional attitude that a front desk of a chain hotel should have! There were three staff members at the front desk that day. One was the girl who helped me check in, the second was a man with glasses, and the third was another girl at the front desk. The latter two were laughing the whole time. If the hotel front desk has surveillance footage, I suggest you check it out to reconstruct what happened. Was it because there was no leader supervising the front desk at the time? So leisurely? Such an attitude? I am very confused about this. This experience was extremely bad, and I would like to give the hotel an objective bad review. This is also my first bad review! I hope the hotel will learn from its lessons and hotel management should focus on improving the work attitude of front desk staff. At that time, the front desk was so idle but there were three people, and the front desk was the face of the hotel. It would be a disaster sooner or later if such talents were hired to work as the face of the hotel! I hope the hotel will provide training and improvements as soon as possible, so as to learn from it and not repeat the same mistakes!

There was a foul smell from the bathroom as soon as I entered the room. There was a smart speaker but it couldn't connect to the Internet so I couldn't use it. There was hair on the bath towel. The room is quite big, with a movable makeup mirror in the bathroom.

The hotel is right next to the main avenue in the city center, about a 10-minute drive from the Lovers' Road beach. It is a quiet area in a busy area with convenient parking and plenty of food downstairs. The room is bright and clean, and the service staff is very friendly and considerate. Next time I go to Zhuhai, I will stay here again.

Good soundproofing, very quiet, rich breakfast, delicious, staff will greet you when you meet them, warm service, hotel facilities are complete and perfect

I came to Zhuhai on a business trip and booked a hotel recommended by a friend. The service was very good in all aspects. Because the flight was delayed, the front desk lady was very humane and applied for delayed check-out until 3 pm. She also helped to call a taxi. I give a thumbs up to the service

The room is spacious, the environment is good, the service is good, and I will continue to visit.

This is the worst LeFeng hotel I've ever stayed in. The price was over 700 during the May Day holiday, and all the facilities were seriously mismatched. The room is very small, the pillows smell, and I suspect the sheets were not changed. There are very few varieties of breakfast and the taste is average. Even the noodles have to be cooked by the guests themselves. If you think about it, cost reduction is at its extreme. This is really a buffet!

The first time I stayed in a twin room, it was ok overall, so I renewed it for three nights. The second time I stayed in a king-size room, I found a layer of dust on the head of the bed when I rested. The whole hotel lobby had a pungent odor, I don't know what it was, it was fishy, ​​anyway, it made me sick, I always wore a mask when I went out, the location was ok, there was a bus at the door, the breakfast was not good, it was cold, I wanted to eat salad, there were small insects on the vegetables

There were shoe prints on the toilet board originally arranged for 815, and the bath towel had unwashed black stains. The front desk was very nice and said they would move me to a higher-level room next door. When the housekeeping department came, they said that the room they were changing to was next door and was the same mirrored room. There is no higher-level concept of cozy room. The hotel's lines of comfort to guests were not prepared in advance, which made people feel perfunctory. I moved to the next room and let my child sit on the sofa to eat. From the corner of my eye, I saw used tissues in the cracks of the sofa. Even more uncomfortable! When the staff came, they took a look and said, "I really didn't check it here. I'm sorry." I took the tissue away and after walking around, the person left. Even two rooms had hygiene problems. It’s really outrageous. It’s the worst Lavande I’ve ever stayed in. It’s all wrong.

Bedside spiders, and there are safety hazards under the bedside, wires are exposed, there are safety hazards, very poor physical examination

Good front desk service, close to tourist attractions

Elegant environment, non-smoking high-rise building