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Verified reviews
Location8.9
Amenities8.8
Service9.1
Cleanliness8.8
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Guest User
Boutique Queen Room
Stayed in Jun 2024
Couple
16 review
10/10
Outstanding
Posted on Jul 7, 2024
good!
Response from Property: 尊敬的顧客:您好! 非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞, 也是我們進步的動力,歡迎您再回來體驗, 祝您旅途愉快!
Response from Property: 尊敬的貴賓:您好!首先衷心感謝您選擇入住我們酒店,並對此次入住過程中給您帶來的不便深表歉意。關於您提到的退房時間問題,我們已進行詳細核查:我們的客房服務人員於13:30已禮貌提醒您退房時間為14:00,並説明瞭超時收費事項。14:30前台致電詢問時,您反映曾有員工承諾16:00退房,我們立即進行了內部核查,但未發現相關承諾記錄。若因溝通中造成您聽錯時間,我們對此表示誠摯歉意,並將進一步加強員工的溝通培訓。考慮到平台規定的最晚退房時間為14:00,當班前台員工已盡力為您爭取到14:30的寬限。我們理解您的不滿情緒,但也要説明酒店確實需要遵守相關運營規定。儘管如此,我們仍將秉持專業服務精神,持續提升服務質量。您的寶貴意見將幫助我們做得更好。如您有任何其他需求,歡迎隨時與我們聯繫。再次感謝您的理解與支持,期待有機會能再次為您提供更優質的服務體驗。祝您生活愉快!