Zhangzhou Hotel

Zhangzhou Hotel Reviews

Zhangzhou Hotel

No.2 Shengli West Road, Xiangcheng District, Zhangzhou, Fujian, 363000, ChinaSee Hotel Details
Zhangzhou Hotel
Zhangzhou HotelZhangzhou HotelZhangzhou Hotel
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1 night

Guest Reviews

9.3/10
Very Good
1876 review
Verified reviews
Location9.3
Amenities9.1
Service9.3
Cleanliness9.4
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All reviews(1876)
Positive reviews(1815)
Reviews with photos/video(316)
Convenient location(236)
Easy to get around(119)
Convenient parking(89)
Friendly front desk staff(68)
Tasty food(34)
Located downtown(25)
Has facilities for children(8)
Negative reviews(61)
Anonymous User
Business Queen Room
Stayed in Jul 2024
Business traveler
2 review
7.5/10
Posted on Aug 25, 2024
It is confused to see the name Zhangzhou Hotel as one but actually has two different hotels sharing this name. This one is located by the side of the main road, you can get into the reception right off the taxi. Another one you have to cross a big garden before you can check in.
Response from Property: Dear guest, we apologize for not being able to provide you with the best stay experience, and we also greatly appreciate your feedback. Due to translation issues between Chinese and English, two hotels may have the same English name. We have reported this situation to the relevant departments and will use clearer ways to label the English names of the two hotels in the future to reduce potential confusion for future guests. The two hotels you mentioned belong to the same hotel enterprise. Although they differ at the entrance, they all belong to Zhangzhou Hotel and share high standards of service and facilities. No matter which entrance you choose to enter, you can enjoy the same high-quality service and accommodation experience. Thank you again for your valuable feedback. We highly value the experience of every guest. Looking forward to your visit again, we will strive to provide more thoughtful and personalized services~
Guest User
Business Room (2 Beds)
Stayed in Feb 2025
Traveling with friends
4 review
8.0/10
Very Good
Posted on Mar 23, 2025
Overall happy with the location of the hotel and breakfast selection
Response from Property: 親愛的朋友,您的肯定,是我們不懈追求的動力。我們將竭盡全力以舒適的環境,便捷的設施,完美的服務為您增添愉悦而美好的回憶。希望下次入住能讓您滿意評出5星。祝您和家人生活愉快、幸福安康!
Guest User
Business Queen Room
Stayed in May 2024
Traveling with friends
3 review
8.0/10
Very Good
Posted on Jun 9, 2024
The room is clean and spacious, location is great.
Response from Property: Thank you very much for sharing with us the details of staying at Zhangzhou Hotel. What you mentioned is what we should do, and your satisfaction is the direction we strive for. I hope to meet you again at the Zhangzhou Hotel soon~
Guest User
Business Queen Room
Stayed in Mar 2024
Couple
1 review
8.5/10
Very Good
Posted on May 4, 2024
The hotel is located in the city center, very close to where we planned to visit on daily basis. The lobby is nice and bathroom is nice with new/clean towels and renovated with marble stone. The room has enough space but tv set could have been bigger in contrast to the wall space. The Chinese breakfast buffet is bountiful with a few daily local flavors. The room service staff are friendly but probably need more professional training. Although it is advertised as smoke free for some rooms, all rooms are not smoke free. At checkout, the receptionist was very receptive with my feedback. Hope there will be some improvements in the near future and we will stay in this hotel again on our next trip.
Response from Property: Dear guest, thank you for your thoughtful evaluation of us. We are very happy to serve you! Thank you very much for choosing to stay at Zhangzhou Hotel! We have always adhered to the service philosophy of "enthusiastic smile, perfection", providing high-quality service to every guest. Thank you for your support. Our Zhangzhou Hotel is also constantly updating our facilities and equipment. We look forward to your next visit to experience our progress! Strive to give us a full five point rating for your next stay experience! Wishing you a happy life!
Lam_emily
Business Queen Room
Stayed in Jul 2023
Family
2 review
10/10
Outstanding
Posted on Aug 26, 2023
Convenient location! The staff at the service counters were patient and eager to help. The room is clean and well-maintained. The facilities are enough for use. The only problem is that the noise from the nearby room can be heard easily. Bought interesting souvenir from the trip too!
Response from Property: Dear guest, hello! Thank you very much for your patient and thoughtful evaluation. Thank you for your love of the hotel environment and recognition of the work and service of the hotel staff. We will also adopt and improve your valuable suggestions. We hope that your next stay will have a different surprise experience and look forward to meeting you again
Guest User
Business Queen Room
Stayed in Apr 2025
Couple
5 review
10/10
Outstanding
Posted on May 3, 2025
The room is nice, clean and tidy, and the service is thoughtful. It happened to be May Day, and they also gave away small gifts of Zhangzhou food. The location is particularly good, and it is very convenient to rent small batteries. It is quiet in the bustling city. There are also many varieties of breakfast.
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Response from Property: Dear guest, thank you very much for staying in our hotel during the May Day holiday and for giving such a fair and heartwarming evaluation! We are very happy to see that you are very satisfied with the room, service, location and breakfast. Clean and tidy rooms are our basic requirements for quality, and thoughtful service is our goal. The special small gifts given on May Day are in the hope that you can take away a good memory of the local area. The hotel has a good geographical location, convenient and quiet travel, which is also a highlight of ours. The breakfast is rich and varied, which can meet the needs of different tastes. We look forward to your next visit to Zhangzhou, and we will definitely welcome you with better service!
Guest User
Business Room (2 Beds)
Stayed in Apr 2025
Family
5 review
10/10
Outstanding
Posted on May 6, 2025
The room is clean and tidy. The customer service is very nice. We booked two rooms and arranged them together. Suite style. The children feel safe with us. It is very close to the ancient city scenic area. There is a 🛵 convenient transportation at the door
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Response from Property: 親愛的客人,感謝您的超讚好評!房間乾淨整潔是我們一直堅守的標準,工作人員的貼心服務能給您留下好印象我們也超開心。知道您訂兩間房我們特意安排在一起,還讓您和孩子住得有滿滿安全感,太欣慰啦!酒店離古城近,門口又有共享電動車方便出行,這些優勢能為您的旅程助力,我們也很自豪。期待您下次再來呀!
Guest User
Indian Prince Theme Family Room
Stayed in Mar 2025
Family
23 review
10/10
Outstanding
Posted on May 3, 2025
Before entering the hotel lobby, I already felt the homely service. Thank you for coming all the way to help us push the suitcases, and for asking the staff to help deliver the luggage to the guest room. The parent-child room is very clean and warmly decorated. The children had a lot of fun in the tent. The breakfast is also very rich. A bowl of hot raw soup feels the warmth of Zhangzhou people. The toiletries in the room also have Pian Zai Huang, which is very interesting. The hotel has a good location. You can walk to the ancient city of Zhangzhou. The surrounding environment is suitable. Next time I come to Zhangzhou, I will still choose here!
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Response from Property: Dear~ We are very happy to see your comment full of surprises and satisfaction. We sincerely thank you for choosing our hotel during the May Day holiday and sharing your stay experience so carefully! We are sincerely pleased to see you and your children enjoying happy time in the parent-child room. The room is warmly decorated, clean and tidy, which is the standard we have always adhered to; the rich breakfast and the special Pianzaihuang toiletries are also the unique experience we want to bring to you. The hotel has a superior geographical location, which makes it convenient for you to stroll to the ancient city of Zhangzhou to experience the local customs. This is our advantage and also the "easter egg" we give you. Your recognition is of great significance to us. This is the greatest affirmation and encouragement for our work. We will continue to move forward with this warmth and continuously optimize our services and facilities. We look forward to your next visit to Zhangzhou and choosing us again. We will definitely welcome you and your family with more enthusiasm and better service! I wish you a smooth journey and a happy life~
Woyunshanren
Business Room (2 Beds)
Stayed in Mar 2025
Couple
18 review
10/10
Outstanding
Posted on Apr 6, 2025
The hotel is in a great location with convenient transportation. The rooms are spacious, bright, very quiet and very private. The bedding is clean and white, and there is a purified water device in the room. I especially want to praise the floor attendants, who are responsible and hospitable. For example, our elderly do not know how to connect to the hotel WiFi, and the customer service immediately comes to guide us. We are old and need to make tea and take medicine. We asked the customer service for bottled water several times, and they were able to meet our requirements. The slippers sent by the hotel are of very good quality, and the customer service said that we can take them home if we like them. They also gave us a beautiful gift, thank you very much!
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6/7
Response from Property: 親,非常感激您給予我們如此細緻且温暖的認可!能得到您對酒店位置、客房環境以及服務的高度評價,我們倍感榮幸。樓層服務員一直秉持着熱情負責的態度,致力於為每一位客人提供貼心服務,您的滿意就是對他們最大的肯定。房間配備純凈水設備、提供高品質拖鞋,還有貼心的隨手禮,都是我們希望為您打造舒適入住體驗的小小心意。您提出的關於WiFi連接等需求,我們都第一時間響應並解決,能讓您在旅途中感受到家的温暖,是我們不懈的追求。期待您下次再來,我們將繼續努力,為您帶來更多驚喜!
Guest User
Business Queen Room
Stayed in Mar 2025
Couple
1 review
9.7/10
Amazing
Posted on Apr 6, 2025
An old hotel in Zhangzhou, the service is in place, the staff are very enthusiastic, although it is an earlier hotel, the facilities are not old at all, the environment is definitely much better than those small hotels around, overall very satisfied, and it is relatively close to the ancient city
Original TextTranslated by Google
Response from Property: Dear, I am very happy to receive your comprehensive recognition! As an old star-rated hotel in Zhangzhou, we have been committed to innovation while inheriting the tradition, and continuously improving our service quality and hardware facilities. The service team always welcomes every guest with enthusiasm and makes you feel the warmth of home. Despite the passage of time, we insist on regular maintenance and updating of facilities to ensure you a comfortable experience. The superior geographical location allows you to easily explore the ancient city, and the surrounding environment is also very advantageous. Your satisfaction is our greatest motivation. We look forward to seeing you again next time to continue writing wonderful memories!
神州出差旅游达人酒店大体验
Business Queen Room
Stayed in Feb 2025
Business traveler
60 review
8.0/10
Very Good
Posted on Mar 22, 2025
The location is a bit remote, but the entire hotel complex is quite large, and there is a small park next to it for walking. There are many motorcycles to ride as soon as you go out, which is very convenient. The room is generally old, the bed is a bit hard, and it is more comfortable to sleep on the sofa.
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6/7
Response from Property: Dear guest, thank you for choosing our hotel and sharing your valuable comments. We are glad to know that the spacious environment in the hotel and the small park nearby have added a touch of comfort to your stay. Regarding travel convenience, we are glad that the shared motorcycles can make your exploration journey easier. Regarding room facilities, we have recorded your feedback on the hardness of the room and bed, which will be the focus of our future improvements. We look forward to welcoming you again with more perfect facilities and services in the near future. I wish you a happy life!
Guest User
Business Room (2 Beds)
Stayed in Feb 2025
Traveling with friends
42 review
9.5/10
Amazing
Posted on Mar 29, 2025
The room is quite spacious, the facilities are a bit old, but it is not inconvenient to use, the key is that the water in the bathroom is big enough! It was quite noisy on the first night, I don't know where the karaoke was very loud, and it didn't stop until 11 o'clock in the evening. I complained to the front desk, but there was no such situation on the second night. The hotel is about ten minutes' walk from Zhangzhou Ancient City, which is very convenient for travel. There are many varieties of breakfast, and I am generally satisfied.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your valuable comments! We are glad to hear that you are satisfied with the room. We are deeply sorry for the inconvenience caused to you by the noise problem on the first night. We are aware of this problem and will strengthen the soundproofing measures in the room in the future to ensure that every guest can have a quiet rest environment. The hotel is conveniently located, only a dozen minutes' walk from the ancient city of Zhangzhou, which brings convenience to your travel. The rich variety of breakfast is also one of the high-quality experiences we hope to provide you. Thank you for your understanding and support. We will continue to work hard to improve the quality of service and look forward to your visit again!
Anonymous User
Business Room (2 Beds)
Stayed in Feb 2025
Business traveler
13 review
10/10
Outstanding
Posted on Mar 16, 2025
Next to Zhangzhou Hotel, there is a bus stop at the door, and the hotel parking is also very convenient. The sanitation is clean and tidy, and the staff are very enthusiastic. Because of my mistake, I am grateful to the hotel front desk and Ctrip customer service staff for helping me solve it quickly
Original TextTranslated by Google
Response from Property: 親,非常感謝您對我們酒店的認可與讚賞!位於漳州市中心,交通方便,停車便利,讓您的出行無憂。以情服務,用心做事,是我們一直以來的堅持。對於入住時出現的小插曲,我們很高興能夠迅速為您解決,讓您感受到家一般的温暖與安心。期待再次為您服務,共創更多美好回憶!祝您生活愉快!
Guest User
Business Room (2 Beds)
Stayed in Feb 2025
Family
8 review
10/10
Outstanding
Posted on Mar 10, 2025
I think the hotel service and surrounding environment are good, so I renewed my reservation for another day. I especially like the "Pian Zai Huang" series in the bathroom. The hotel's doorman is very enthusiastic. Every time he sees us, he will take the initiative to help us with our luggage. I give the hotel a five-star rating.
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Response from Property: 親,真是太開心收到您的好評啦!聽到您覺得酒店服務和周邊環境都很棒,還續訂了一天,我們的心裏就像吃了蜜糖一樣甜呢!特別感謝您喜歡我們為您準備的片仔癀用品,那可是我們精心挑選的哦,能讓您喜歡真是太好了!您的滿意就是對我們最大的鼓勵和肯定啦!五星好評讓我們倍感榮幸,我們會繼續努力,為您提供更優質的服務和更舒適的住宿環境。期待您下次再來,祝您旅途順利哦~
Xianrenmugong
Business Queen Room
Stayed in Feb 2025
Other
35 review
10/10
Outstanding
Posted on Mar 9, 2025
The hotel has warm and thoughtful service, clean and hygienic, and has a wide variety of breakfast options. It takes about 300 meters to walk to restaurants around, and about 15 minutes to walk to the old street of the ancient city and Zhongshan Park. There are buses from Zhangzhou Station to the hotel entrance. You can charter a car or join a group for a one-day tour from Zhangzhou to the Nanjing Tulou Scenic Area. There are no buses or tourist through buses.
Original TextTranslated by Google
Response from Property: Dear, thank you very much for your detailed review. Your satisfaction is our greatest motivation! I am glad to know that our warm service and clean and hygienic environment have left a good impression on you. The diversity of breakfast is also the direction we are constantly working on. The surrounding restaurants are within walking distance, which provides convenience for your dining. We are honored to be the starting point for your exploration of the old streets of the ancient city and Zhongshan Park. We hope that this 15-minute walking tour will allow you to fully appreciate the style of the city. Regarding transportation information, we are glad that the bus connection between Zhangzhou Station and the hotel can make your journey smoother. Thank you again for your valuable comments, and look forward to your visit again to experience more warmth and service upgrades! I wish you a smooth journey~