To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
This is my first time to experience this kind of pure Japanese-style hotel. Although I only stayed there for one night in a hurry, the experience was very rich and colorful. The service staff was warm and considerate. Although we relied almost entirely on translation machines and body language, it did not affect our communication. The aunt who was responsible for taking care of us would patiently help us change our clothes, remind us to appreciate the cherry blossoms, and ask us where to go. It felt like my own relatives were taking care of the children who came to travel. This is probably the meaning of a family hotel. Dinner and breakfast were very delicious and sufficient! The girls really couldn't finish it! When I learned that someone of us had a birthday, I got a handwritten blessing card, which was very touching! Our friends agreed to stay more time to come here next time!
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6/9
Response from Property: Thank you very much for sharing your kind feedback with us. We are delighted to hear that you enjoyed your stay, especially our hospitality and dining experience. We would be honored to welcome you back to our hotel in the future!
Located high above Yugawara, the balcony overlooks the town. It is very comfortable and suitable for relaxation every day when awakened by the morning light and birdsong.
The hot spring is a real hot spring. Your skin will become smooth and translucent after soaking. There are 3 pools in total, 1 private bath requires reservation, and 2 rooftop pools can be entered when no one is there. Because there are not many rooms, you can basically enjoy it when you go there.
The food is great and memorable.
The service is warm and thoughtful. It feels that the employees here regard this place as home, and hope that every guest who comes here will feel like going home.
It is worth going again. Looking forward to going again!
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Response from Property: Thank you very much for choosing to stay with us. We are truly delighted to hear that you found our hot springs both relaxing and rejuvenating. It brings us great joy to know that our cuisine also left a lasting impression. We sincerely hope to welcome you back for another stay in the future!
The hotel has a bit of history and isn't the most fashionable, but it's very clean.
All the staff are very friendly and very helpful, not just nice attitude, close to butler service
There is also a part where you can experience traditional bathrobes. Girls also have colorful bathrobes to choose from.
The catering was great. The breakfast was very ceremonial. Due to our own reasons, we couldn't finish all the dinner courses, but it was also very thoughtful. It felt like a very high-level kaiseki.
You can enter the private bath. There is a wooden tub in the room.
The child suddenly had a fever and received medicine and Bingbao patches within a short period of time.
It’s really a great niche hotel that’s worth a second visit.
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6/11
Response from Property: Thank you very much for your kind review. We are delighted that you appreciated the traditional atmosphere, attentive service, and the dining experience. I’m also glad to hear that our team was able to assist promptly when your child needed care. We look forward to welcoming you back for another stay!
Guest User
Elegant Room | Type B: Private Hot Spring Bath ◆ Entrance Area + Two Japanese-style Rooms + Sunroom
Stayed in Nov 2023
Family
11 review
3.2/5
Posted on Dec 26, 2023
I thought there was a hot spring pool in the room, but it turned out that I had to make a reservation for a private bath. Moreover, the private bath was a small Mouton, which could barely accommodate three children. Although the environment was beautiful, it was a bit stingy.
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Response from Property: Thank you for your feedback. We apologize for any inconvenience caused by the size of the private bath. We will take your comments into consideration as we continue to improve our facilities. We hope you still had a pleasant stay and would be delighted to welcome you again in the future.
mikil537
Stayed in Sep 2023
Travel with friends
5.0/5
Outstanding
Posted on Oct 20, 2023
I stayed with three girls and an American friend. From check-in to check-out, we had a comfortable stay with the attentive service. You will be very satisfied with the hearty meals made with plenty of seasonal ingredients. I enjoyed the meals served in the room, which are rare these days. You can see the garden from your room, and you don't often see other guests, so you can relax in the private open-air bath at Hanamaru. Thank you. I'll come back later.
Original TextTranslated by Google
Response from Property: Thank you for your stay and your review. We are very happy to hear that you enjoyed your stay. We look forward to welcoming you back soon.
Response from Property: この度は貴重なご感想をいただき、心より感謝申し上げます。 清潔さやスタッフの対応についてご満足いただけたこと、そしてお料理のオリジナリティをお楽しみいただけたとのお言葉、とても嬉しく拝読いたしました。次回もぜひお越しいただければ幸いです。引き続きご愛顧のほど、よろしくお願いいたします。