To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(1669)
Positive reviews(1656)
Reviews with photos/video(401)
Delicious breakfast(258)
Large rooms(138)
Perfect for business trips(59)
Fantastic river view(59)
Located downtown(58)
Friendly front desk staff(55)
Tasty restaurant(23)
Delicious buffet(11)
Negative reviews(12)
Anonymous User
Business River-view Double Room
Stayed in Apr 2024
Business travelers
7 review
2.5/5
Posted on Jun 2, 2024
The hotel is in good location.
Hairdryer doesnt blow hot air, it’s only cold.
There were cigarettes on the floor people smoke inside the hotel. The room always has smoke smell
Police officers check inside the hotel and will knock the door of each room to see your identification
The walls of the room is so thin that u can hear
perfectly the sounds from a different room.
Response from Property: Dear guest, we are very sorry for not providing you with a satisfactory check-in experience. Thank you for your question. Our hair dryer can adjust the hot and cold air, and we will make corresponding adjustments for other issues. We apologize for any inconvenience caused to you. If you have the opportunity to come again, please feel free to contact our lobby manager. We will do our best to help you solve any problems
Precious Xoliswa
Executive River-view Queen Room
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 6, 2024
We enjoyed our stay in this hotel, the staff was very friendly and very polite and they were able to communicate in English which made things easy for us. The rooms were clean and they have delicious breakfast, Chinese cuisine and western style dishes.
6/7
Response from Property: Dear guest,Thank you very much for your recognition! Your affirmation of our service has given us a lot of confidence. Please believe that we will do better. Thank you again for your feedback and look forward to your next visit
Hengky
BusinessCity ViewDouble Room
Stayed in Mar 2024
Couples
7 review
5.0/5
Outstanding
Posted on May 4, 2024
Nice hotel. Large room. Good view. Good breakfast
Response from Property: Dear guests, Hello! Thank you very much for your stay in the mall hotel and praise! Your affirmation of our colleagues gave us a lot of confidence, please believe that we will do better, thank you again for your comments, looking forward to your next visit! I wish you a happy life
Kooi Hock
BusinessCity ViewDouble Room
Stayed in Mar 2024
Solo travelers
10 review
3.2/5
Posted on Apr 23, 2024
Room not really cleaned and real hassle to access the Internet because you need to access a third party service . Not really suitable for foreigners .
Response from Property: Dear Sir, I am sorry that you are not very happy to stay in the hotel, the network problem is now in the replacement, the network will be fully upgraded in the future, looking forward to your next trip
OLESIA
Deluxe River-view Queen Room
Stayed in Oct 2024
Couples
14 review
5.0/5
Outstanding
Posted on Nov 11, 2024
Good service,clean room, beautiful view ☺️
Response from Property: Sir ,Thank you for your good comment,we will do our best to give you service next time,hope we can see each other again。have a nice trip!
SUNGHOON
Business Room - River-View (2 beds)
Stayed in Oct 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Dec 27, 2024
It was great time to stay here
Response from Property: Dear guest, thank you very much for your feedback on our hotel, we will continue to work hard to live up to your positive comments, thank you again for your affirmation of the hotel, looking forward to your visit again, have a pleasant journey
Ericli62
BusinessCity ViewDouble Room
Stayed in Sep 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Nice room nice emplacement
Response from Property: 尊敬的賓客,感謝您的點評,商城賓館着力打造社區型酒店,力求於方便賓客。非常感謝您對商城的認可,我們所做的一切都衹為每一位賓客帶來温馨似家的感受,我們會繼續努力歡迎您的再次光臨!
dongho
Executive City-view Queen Room
Stayed in Apr 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on May 10, 2023
Hotel is clean and location is very good. Also, breakfast is awesome. Highly recommended hotel.
Response from Property: Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your positive feedback. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
Guest User
Business River-view Double Room
Stayed in Nov 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 16, 2023
Excellent service, room was great and almost all the staff was speaking English
Response from Property: Dear guest, thank you for staying at our hotel and giving us positive feedback. We welcome you to come again next time and hope that our staff's English proficiency will improve.
Nwabs
Business Room - River-View (2 beds)
Stayed in Sep 2023
Travel with friends
4 review
4.5/5
Great
Posted on Oct 3, 2023
The hotel was squeaky clean. Staff are friendly and can speak some English. The hotel’s location is convenient. I had a very pleasant stay and I’d definitely go there again.
Response from Property: Dear guest, thank you for staying here this time. We hope you can give us a 5 point rating for all of us next time. We look forward to serving you again next time. See you next time
David Ateti
Guestroom - 5-Person Occupancy
Stayed in Feb 2024
Family
15 review
4.7/5
Amazing
Posted on Apr 24, 2024
Great staff and excellent services!
Response from Property: Dear guest, thank you very much for your feedback! Unfortunately, we did not receive a positive rating of 5. We hope to have the opportunity to serve you again next time, and please believe that we will do even better. Thank you again for your feedback and look forward to your next visit!
Haitanadan
Business River-view Double Room
Stayed in Dec 2024
Business travelers
7 review
4.6/5
Great
Posted on Jan 5, 2025
nice hotel
Response from Property: Dear guest, thank you very much for your feedback on our hotel, we will continue to work hard to live up to your positive comments, thank you again for your affirmation of the hotel, looking forward to your visit again, have a pleasant journey
MUHAMMAD
BusinessCity ViewTwin Room
Stayed in Jun 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Aug 3, 2023
Nice location and view and good cleanline and good staff with parking lot
Response from Property: Dear guest, thank you for your affirmation of our hotel. We will continue to work hard and look forward to working for you again next time
Diego
Business River-view Double Room
Stayed in Mar 2024
Business travelers
6 review
4.7/5
Amazing
Posted on Apr 12, 2024
the breakfast was good
Response from Property: Dear guests, thank you for staying in our hotel and comments, hope you can help us light all the stars next time, welcome you to come again!
Elsaman
Deluxe River-view Queen Room
Stayed in Oct 2024
Couples
23 review
5.0/5
Outstanding
Posted on Dec 25, 2024
Very cozy
Response from Property: Dear customer, thank you for your praise! All hotel staff are committed to creating a comfortable stay experience for every guest. We look forward to meeting you again and wish you a happy life!