Hotels in West Area, Xining

Reception were not well trained . Upon check in day one a deposit was collected and on the same day night they made a call to inform we did not pay the hotel charges and later explained it was reception lapsed that they did not collect upon check in even it states pay at property . 2) chambermaid was brazen to wash our socks without permission and after breakfast we were shocked to see our socks as wet. What if we only have a pair of socks for tourist stay ? 3) after check out multiple phone calls was made to our mobile and was told item teaspoon was missing in the room. And if they cannot find it they will raise a charge on our credit card ??? We called back 5 times to ask n follow-up and wasted 30 Mins of our morning to ask if item was found . We even informed it was on the basin area. Wrong procedure as in general all check out reception staff would contact chambermaid to ask if minibar and items were intact before letting the guest check out . The reception lady were having an aloft attitude and said we could go and we even have to ask for car parking coupon and were directed to fill in the form . This make us beg for service instead and please train your staff to check the items before check out and not making irritating calls and that spoil our rest of the day with 5 international calls made to assist them for a teaspoon costs of CNY20!!! Disgusting service . Please train your staff !!!

The rooms are gorgeous - really nicely decorated with lovely comfortable beds. The staff are also exceptionally helpful. Xiaotian from the Guest Service Center very efficiently located an item we had left and arranged to have it mailed on. The doormen were also very willing to help with bags and help with communicating with taxis. We loved our stay here.

It is the most satisfactory hotel in the Northwest trip! Before checking in, Xiao Ai communicated by phone that the room had been arranged in advance. When checking in, I asked which restaurant was good nearby. After the lobby staff gave detailed directions, they told Xiao Ai to WeChat me the restaurant business card for navigation. The apartment room type is very reasonable, and the living and sleeping space is separated. The most surprising thing is the cloakroom! Washing machines, refrigerators and induction cookers are all equipped, which is very suitable for families staying for several days. Although there were minor problems, the hotel actively solved them with a sincere attitude. Finally, I would like to emphasize the praise of the breakfast waiter: we stayed for three consecutive days. On the first two days, as soon as we entered the restaurant, the waiter asked if we needed coffee or tea and which flavor, but we were not asked on the third day; after we took the meal and sat down, a little girl brought American and cappuccino according to our habit! This is a real surprise! It is the service of a real high-end hotel: remember the needs of the guests carefully. I really didn’t expect that there would be such a sense of service in the relatively closed Northwest region! The hotel breakfast was also very satisfying: I had my favorite cheese, as well as local mutton soup, milk tea... I will choose this place again when I come to Xining in the future, and I will recommend it to my relatives and friends

Before check-in, there was a phone call to communicate in advance, and prepared children's toiletries; The lobby lounge area is comfortable and the dessert tea is varied; Free parking, plenty of underground parking spaces; It should be a pet-friendly hotel, and I met several cute dogs; Welcome fruit and snacks children like it very much, the facilities in the room are modern and clean; The breakfast is very rich, there are many sweet varieties of Chinese and Western food, and the coffee has ready-made ice cubes to add praise; There is a shopping mall across the road, and a pro supermarket next to it is also very convenient to buy specialties. Suggestion: The light of the small makeup mirror does not turn on by pressing the switch; there are many charging sockets in the room, and the 2 typec sockets have no electricity after trying

The lobby is great Good quality of room supplies Miss Xitian's service is very intimate, and the birthday cake with ice cream is very careful to help the ** heart remarks are placed in the freezer. Like 👍 Parking downstairs is also very convenient

剛到西寧訂的是這家酒店，住的很滿意，從青甘大環線回來後對比了一圈，還是繼續選擇續訂。酒店比較新，對我這種有輕度潔癖的簡直太喜歡了；位置比較優越，在萬達廣場生活圈，去逛逛街吃吃美食非常方便；酒店配備齊全，旅行回來帶了一堆臟衣服，酒店配有洗衣機、烘乾機，1個多小時全部洗乾淨烘乾，回家不用再為洗衣服煩心；酒店管理比較人性化，還配有健身房，自動咖啡機等，很暖心。下次去西寧，還會選擇這家酒店。

My overall evaluation is: Excellent, recommended! The environment is comfortable, the temperature is suitable, the house with heating is not afraid of catching a cold, the constant temperature is very comfortable, and the shower water is large. Convenient, Wanda and Tangdao 637 are within walking distance. I asked the front desk, and there is a large Yijiaqin supermarket next to it, which is convenient for purchasing supplies. If you want to go out at night, there is also an entertainment venue called Wujie next to it, but the fee seems to be a bit high; there are two highway exits in the north and south, which is convenient to go anywhere. I recommend their yak steak, which is delicious. It is said that it is stewed with only Chaka salt. I strongly recommend it...

Facilities: Very good, and the humidifier is good Hygiene: Very clean Environment: Central area, you can have an overview of the city, very good Service: Xiao Zhang in the restaurant and Daisy at the front desk are very good! Overall, it is worth recommending, but maybe we checked in late, so there was no welcome fruit, and the mini bar was empty. I called the front desk and they refilled it for us. And the linens are a bit... The hand towels are all linting 😂, I hope the hotel will get better and better, and there will be souvenirs when I leave. If I come again in the future, I will definitely choose it!

The hotel has good infrastructure and facilities, the rooms are clean and tidy, the front desk manager and waiters are warm and welcoming, the hotel parking lot is convenient for travel, and the accommodation feels very comfortable. It is worth recommending!

The hotel is in a good location, near the mall, with a wide variety of food and drinks. The interior environment is also quite clean. The facilities are a little old. The downstairs is very lively, it is the food court, and the sound insulation is a little poor.