Hotels in Commercial Lane, Xining

Reception were not well trained . Upon check in day one a deposit was collected and on the same day night they made a call to inform we did not pay the hotel charges and later explained it was reception lapsed that they did not collect upon check in even it states pay at property . 2) chambermaid was brazen to wash our socks without permission and after breakfast we were shocked to see our socks as wet. What if we only have a pair of socks for tourist stay ? 3) after check out multiple phone calls was made to our mobile and was told item teaspoon was missing in the room. And if they cannot find it they will raise a charge on our credit card ??? We called back 5 times to ask n follow-up and wasted 30 Mins of our morning to ask if item was found . We even informed it was on the basin area. Wrong procedure as in general all check out reception staff would contact chambermaid to ask if minibar and items were intact before letting the guest check out . The reception lady were having an aloft attitude and said we could go and we even have to ask for car parking coupon and were directed to fill in the form . This make us beg for service instead and please train your staff to check the items before check out and not making irritating calls and that spoil our rest of the day with 5 international calls made to assist them for a teaspoon costs of CNY20!!! Disgusting service . Please train your staff !!!

I was initially a bit worried after seeing numerous negative reviews online, but my actual stay turned out quite pleasant. **Pros:** The hotel is centrally located, making it very convenient for dining and shopping. Right across the street is a trendy chain restaurant, a famous cultural heritage spot frequented by celebrities; even at 9 PM, there was still a queue. The room was quite spacious and came with all the basic amenities. Cleanliness was satisfactory. Breakfast was rather plentiful, and the rice noodles were particularly good. However, the coffee could definitely be improved; if it's instant, there's no real reason to go to the breakfast area for it when I could just make it in my room. **Cons:** As many online reviewers pointed out, the elevators were quite slow during peak hours. What was surprising was that housekeeping was doing their cleaning during the morning rush hour. Couldn't that be scheduled for a different time? The hairdryer is quite old and could do with an upgrade. Also, the small bottles of toiletries were genuinely difficult to dispense; this is definitely an area for improvement. **Overall:** While the investment in physical facilities is evident and good, there's still room for improvement in the details of their operational service.

Nice , upmarket hotel. Room was spacious and clean. Shower wasn't properly sealed and let water out in the bathroom which was a bit annoying. The hotel has a good gym and swimming pool. Unfortunately the swimming pool was closed for one out of our two day stay because they had to clean it and they didn't let us know in advance which was annoying too. Good breakfast

Before check-in, there was a phone call to communicate in advance, and prepared children's toiletries; The lobby lounge area is comfortable and the dessert tea is varied; Free parking, plenty of underground parking spaces; It should be a pet-friendly hotel, and I met several cute dogs; Welcome fruit and snacks children like it very much, the facilities in the room are modern and clean; The breakfast is very rich, there are many sweet varieties of Chinese and Western food, and the coffee has ready-made ice cubes to add praise; There is a shopping mall across the road, and a pro supermarket next to it is also very convenient to buy specialties. Suggestion: The light of the small makeup mirror does not turn on by pressing the switch; there are many charging sockets in the room, and the 2 typec sockets have no electricity after trying

The lobby is great Good quality of room supplies Miss Xitian's service is very intimate, and the birthday cake with ice cream is very careful to help the ** heart remarks are placed in the freezer. Like 👍 Parking downstairs is also very convenient

Very nice clean hotel. Helpful staff. Room modern, clean and just right. Mine didn't have a closet or a safe but that's not such a big deal. This next point isn't about this particular hotel but for all girls in China. Please make it more accessible to non-chinese speaking foreigners. Each of the girls I started with during my trip, do not make any attempt or even try to care. China is getting super automated and self-service but their smart devices and controllers ranging from in-room controls to within the property like room service and delivery robots could also understand English would be fantastic. It's so much cheaper to add a new language to these agents than to have all their staff learn English and it would enhance our experience by a 100x as we would never bother the hotel staff with anything.

I was impressed by this hotel. From the outside, the hotel building is beautiful and has a unique design style. Entering the lobby, the spacious and bright space, elegant decoration, makes people feel very comfortable. The check-in procedure was very fast, the staff was professional and welcoming, and patiently answered my various questions. In terms of the room, the space is spacious, clean and tidy, the bed is comfortable and soft, making people sleep well. The facilities in the room are all available, with high-definition TV and high-speed Internet to meet various needs. The design of the bathroom is also very user-friendly, clean and tidy, providing high-quality toiletries. The hotel's service is even more impeccable, both room service and catering service staff are very thoughtful and meticulous. The hotel's dining is also very good, there are multiple restaurants to choose from, the dishes are rich and delicious, and the tastes are varied. In addition, the hotel also has a gym and other leisure facilities, so that people can maintain a healthy lifestyle during the journey. In short, this hotel is very good in terms of hardware facilities and software services. It is a very pleasant stay. I highly recommend it to everyone.

The hotel has complete facilities, is clean and hygienic, and has a washing machine, dryer and parking lot, which is very convenient! The hotel staff have very good service. The front desk is enthusiastic and thoughtful, introducing delicious and fun things, and giving toiletries and lollipops to the children. When entering, there is a handsome guy who helps carry the luggage to the room. When leaving, the screws of the car are loose and the trunk cannot be closed. I originally wanted to borrow a screwdriver, but two staff members came directly to help and screwed it on for me. The hotel's breakfast is very rich!

Maybe because I have stayed in many hotels in other places, the hotels in Qinghai are still not as good. Because this hotel has been open for a long time, the quilt and towels have turned yellow. If you look closely, there are still hairs under the bed. The furniture is also relatively old. The sound insulation is not good, and you can hear people chatting on the same floor.

I was on a business trip to Xining. The hotel I booked before was upgraded when I arrived, including two colleagues. The room was very good, clean and hygienic, no smell. The doors and windows are also better sealed, and the soundproofing can also be done facing the street without making any noise. This hotel is relatively close to the museum, and public transportation is also relatively convenient. Taxi rides to major surrounding places usually cost a little more than 10 yuan. There are many places to eat nearby. There is a Hunan restaurant diagonally opposite the hotel which is pretty good and costs less than 60 yuan per person.