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Verified reviews
Location9.0
Amenities8.6
Service9.1
Cleanliness9.0
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All reviews(562)
Positive reviews(530)
Reviews with photos/video(81)
Great value for money(28)
Easy to get around(27)
Friendly front desk staff(24)
Convenient for shopping(20)
Located downtown(19)
Perfect for kids(9)
Would stay again(9)
Nice toiletries(3)
Negative reviews(32)
GREGORY NEAL
Single Room
Stayed in Aug 2024
Business travelers
3 review
8.5/10
Very Good
Posted on Sep 30, 2024
loved the older-style hotel. friendly, helpful staff. location is medium,, but Xining is not a place for enjoying oneself.
Response from Property: Dear guests, thank you very much for your praise of our hotel, and we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to coming again. Have a nice trip!
HenrionDourcy
Single Room
Stayed in Jun 2024
Solo travelers
5 review
10.0/10
Outstanding
Posted on Jul 19, 2024
This is honestly the best deal in town. I have been coming to Xining for 10 years, stayed in different hotels each time. This is for sure my favourite one and the best deal in this range of prices.
First, the location. Right in the city centre, with a lot of taxis coming by (this can be an issue for hotels in other locations, where taxis are more rare). It is super convenient and one can reach any part of town efficiently and quickly. There are many buses that go from here to anywhere in town.
Second, the quality of the room, of the bed (super super cosy and comfortable, which is really nice after travelling roughly for two weeks in the nearby countryside), the cleanliness of the room and bathroom. Very good hygiene products, not cheap toothpaste and soap like in other hotels.
Third, and most importantly, the quality and warmth of the service. At the reception, the employees are very friendly and understanding, very warm-hearted, You feel really welcome in this hotel. They have helped me in several ways. especially Mrs Jane and Mrs Sunny Bai: fantastic people! They also speak English! Makes the whole stay memorable, enjoyable, relaxing.
I will surely come back here next time. This is an upper-tier hotel made available with affordable prices.
Thank you!
Response from Property: Dear guests, thank you very much for your praise of our hotel, and we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to coming again. Have a nice trip!
Harry Dr
Single Room
Stayed in Mar 2023
Solo travelers
23 review
10.0/10
Outstanding
Posted on Apr 24, 2023
It was a good experience. The hotel location is very good and staff is friendly.
Response from Property: Thank you for your evaluation of my hotel look forward to your stay again
Guest User
Boutique 2-bed Room
Stayed in Jul 2023
Couples
2 review
5.0/10
Posted on Aug 8, 2023
Definitely the worst experience ever for a 4-star hotel.
The one and only good thing about this hotel is the nice and helpful room service lady. The rest are just really unpleasant:
- Unprofessional front desk, rather unfriendly
- Although the hotel claims to accept foreigners, you cannot pay with a normal credit card. Further, the front desk refused to help you with this issue
- Extremely smelly room ( strong smell of smoke and aged room)
- Mini fridge doesn’t work
- Everything’s just borderline moldy
对于四星级酒店来说,这绝对是有史以来最糟糕的体验。这家酒店唯一的好处就是这位热情好客的客房服务小姐。其他人真的很不愉快:-不专业的前台,相当不友好-尽管酒店声称接受外国人,但你不能用普通的信用卡付款。此外,前台拒绝帮助您解决这个问题--房间非常臭(浓烈的烟味和陈旧的房间)--小冰箱坏了--所有东西都发霉了
Response from Property: 尊敬的賓客,您好!非常感謝您的點評。正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步。從您的點評中,我們很遺憾的看到此次入住未能達到您的期望,關於前台VISA卡無法使用的問題我們已經及時聯繫銀行進行整改,同時也期待您的再次入住,體驗我們的進步!您的寬容和理解是對我們工作的鼓舞和支持,真誠期待您的再次光臨!
sosolulu
Boutique Queen Room
Stayed in Apr 2023
Couples
19 review
10.0/10
Outstanding
Posted on May 12, 2023
Very good and clean. There is everything you need in the room. The double bed is huge. Breakfast is good.
Response from Property: Thank you for your evaluation of my hotel look forward to your stay again
Harrabelle
Boutique Queen Room
Stayed in Jul 2022
Couples
10 review
10.0/10
Outstanding
Posted on Aug 6, 2022
Recommended to travelers if your thinking to travel to Xining.. it’s within the city and the staff are very helpful, I enjoyed my stay…😊😊😊
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and making a satisfactory evaluation of our hotel. We will do better with your encouragement and look forward to your next visit!
Guest User
Single Room
Stayed in Nov 2023
Solo travelers
16 review
10.0/10
Outstanding
Posted on Jan 8, 2024
All good.
Response from Property: 感謝您的評價,您的滿意就是我們最大的欣慰,最大的回報。我酒店會更加努力做好,期待您的再次光臨!
Guest User
Single Room
Stayed in Mar 2024
Solo travelers
1 review
10.0/10
Outstanding
Posted on May 5, 2024
Location: The hotel is in Ximen, close to Shuijingxiang Snack Street and Wangfujing Department Store. It is 10 minutes away from the train station by taxi. It is very convenient to take a taxi or bus when traveling. The location is excellent!
Hotel: The room was upgraded, which was great. I stayed for five nights. The facilities are complete, the sanitary conditions are good, the service attitude is patient and meticulous, and the price-performance ratio of the May Day holiday is also very good~
I will choose this place next time I come, and I recommend staying~
Original TextTranslated by Google
Response from Property: Your satisfaction is our greatest responsibility and honor. San Want Hotel is committed to providing guests with excellent services. Your arrival and affirmation are the driving force and direction for our continuous progress. Thank you very much for your affirmation and support of the hotel. We sincerely look forward to your visit again and wish you a happy life!
APDOM
Boutique 2-bed Room
Stayed in Oct 2023
Solo travelers
58 review
10.0/10
Outstanding
Posted on Nov 27, 2023
Convenient to travel in the city center, free parking, clean, comfortable and warm, I will stay there next time
Original TextTranslated by Google
Response from Property: Thank you for your evaluation. Your satisfaction is our greatest comfort and greatest reward. Our hotel will work harder and look forward to your visit again!
Anonymous User
Single Room
Stayed in Sep 2023
Other
31 review
10.0/10
Outstanding
Posted on Oct 20, 2023
From the outside, it looks like an ordinary star hotel. When I checked in at the counter and saw the Wangzai doll logo, I suddenly realized that it was a hotel under a food brand group. In addition to the high-ceiling counter lobby, business room type and large bathtub in the bathroom of traditional star hotels, the decoration inside and outside the room is very characteristic of the group. The room is comfortable and there are free snacks and air sterilizers of the group brand inside. The location is about 30 minutes by bus from the high-speed rail station. Next to it is the busy pedestrian street, food street and bus station. There is an airport bus stop 20 minutes away on foot, and life and transportation are very convenient
Original TextTranslated by Google
6/17
Response from Property: Your satisfaction is our greatest responsibility and honor. San Want Hotel is committed to providing guests with excellent services. Your arrival and affirmation are the driving force and direction for our continuous progress. Thank you very much for your affirmation and support of the hotel. We sincerely look forward to your visit again and wish you a happy life!
Guest User
Boutique 2-bed Room
Stayed in Apr 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on May 7, 2024
The front desk staff was very good. I checked into the room on May 1st. There were 3 other rooms with me. There was a curly-haired lady and a lady with glasses at the front desk. They provided very considerate service. Since we were from other places, they were very patient and explained everything very considerately. I felt like I was at home! I will stay at Xining Shenwang again if I have the chance!
Original TextTranslated by Google
Response from Property: Your satisfaction is our greatest responsibility and honor. San Want Hotel is committed to providing guests with excellent services. Your arrival and affirmation are the driving force and direction for our continuous progress. Thank you very much for your affirmation and support of the hotel. We sincerely look forward to your visit again and wish you a happy life!
Anonymous User
Single Room
Stayed in Sep 2023
Solo travelers
128 review
10.0/10
Outstanding
Posted on Oct 8, 2023
The room decoration is classic and elegant, and the necessary equipment is complete. Many things are filled with various cute Wangzai patterns, which is very interesting! The cleaning is clean, and the aunt's service attitude is very friendly!
Original TextTranslated by Google
Response from Property: Thank you for your evaluation. Your satisfaction is our greatest comfort and greatest reward. Our hotel will work harder and look forward to your visit again!
Anonymous User
Single Room
Stayed in Aug 2023
Couples
2 review
10.0/10
Outstanding
Posted on Oct 4, 2023
Hygiene: clean and tidy
Environment: elegant
All very good services are also very good, very satisfied with the stay. The decoration style of the room is very good. The front desk lady is very good and also gives snacks
Service: considerate
Facilities: complete
Original TextTranslated by Google
Response from Property: Your satisfaction is our greatest responsibility and honor. San Want Hotel is committed to providing guests with excellent services. Your arrival and affirmation are the driving force and direction for our continuous progress. Thank you very much for your affirmation and support of the hotel. We sincerely look forward to your visit again and wish you a happy life!
Guest User
Single Room
Stayed in Feb 2024
Solo travelers
14 review
6.5/10
Posted on Mar 16, 2024
Many hotels have teamed up with Ctrip to deceive customers. I have encountered this many times. There are probably several tricks. First, Ctrip shows that the hotel has facilities and services but cannot provide them. For example, Sanwang does not have WiFi and laundry; second, Ctrip does not show many results when I search for hotels; third, hotel prices change every minute. , jointly raise prices, and fourthly, the service staff did not tell the truth and told lies with their eyes open.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Sanwang Hotel! We regret that our stay could not meet your expectations. Please accept our sincere apologies. The hotel's network equipment has failed. The hotel has contacted the manufacturer for emergency repairs. We apologize for the inconvenience this has caused you. There is guest laundry service in the hotel room, you can ask the room service staff. Ctrip will launch various preferential activities for different markets, and the discounts you can enjoy when booking are also different. All the hotel staff sincerely hope that you will choose to stay at San Want Hotel next time you travel. We will look forward to your arrival.
Anonymous User
Boutique 2-bed Room
Stayed in Feb 2024
Family
5 review
2.0/10
Posted on Mar 8, 2024
It's a very old hotel. Everything is old. The TV cabinet is almost falling apart. I don't dare to touch it. You need to get disposable toiletries at the front desk. There was no wireless network on the day I went. I asked when it would be available. , the front desk is also very tough, saying that it has been repaired for several days, and the work efficiency is so poor, it really puts Wangwang at a disadvantage.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for staying at Sanwang Hotel. According to the notice issued by the Ministry of Commerce and the Notice issued by the National Development and Reform Commission, the hotel room does not provide disposable items including toothbrushes, combs, razors, etc., so the hotel will check you in at the front desk. Ask if disposable supplies are required. Due to equipment failure in the hotel network, the use of WIFI in the room is limited. Due to our negligence in not explaining it clearly to you, we are very sorry for the inconvenience. We apologize for your understanding. We have contacted the equipment manufacturer for emergency repairs and will resume use as soon as possible. Sincerely look forward to your visit again. wish you a happy life!