To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.5
Cleanliness4.5
Filter by:
Sort by:
All reviews(1049)
Positive reviews(987)
Reviews with photos/video(150)
Convenient location(147)
Delicious breakfast(107)
Easy to get around(105)
Convenient parking(68)
Large rooms(60)
Friendly front desk staff(42)
Close to metro(34)
Delicious buffet(6)
Negative reviews(62)
manubn88
Elegant Queen Room
Stayed in Nov 2024
Solo travelers
11 review
4.0/5
Very Good
Posted on Nov 18, 2024
Quite cheap price and you get more than you pay for
The hygiene is just ok
I found some hair stuck in the carpet and asked them to clean it out
The location is very good. 10 minutes walk to the Zhongshan pedestrian street
The staff can speak some English
Overall I got more than I paid for
Response from Property: 尊敬的賓客:非常感謝您選擇我們的酒店並抽出寶貴的時間為我們留下評價。我們很高興得知您對我們的價格表示滿意,並認為物超所值。關於您提到的衞生問題,我們深感抱歉。您發現地毯上有頭髮並及時告知了我們,但很遺憾我們的清潔工作沒有讓您滿意。對於這次疏忽,我們向您表示最誠摯的歉意,並已經責成相關部門立即進行整改,加強對客房清潔的監督和檢查,確保每一位賓客都能享受到乾淨、整潔的住宿環境。我們酒店位於便利的地理位置,距離中山步行街僅需步行10分鐘,這也得到了您的認可,我們感到非常欣慰。同時,我們也很高興得知我們的員工能夠為您提供基本的英語溝通服務,讓您在入住期間更加便捷。再次感謝您的評價和建議,我們將不斷努力提升服務質量,為您和其他賓客提供更加優質的住宿體驗。期待您下次光臨,祝您旅途愉快!
Yu Roy
Elegant Queen Room
Stayed in Dec 2023
Family
11 review
3.7/5
Posted on Mar 21, 2024
Good location near metro, cable car and shopping streetddk
Response from Property: Dear guest: First of all, Xiaojia sincerely thanks you for choosing our hotel and thank you for taking the time out of your busy schedule to give us feedback on our services. Every suggestion of yours is the driving force for our progress, and we are deeply honored to be recognized by you. Xiaojia deeply understands your 3.7 points. We are very pleased that you think our location is convenient. But Xiaojia is deeply sorry for not getting your 5 points of recognition. At the same time, we also understand that despite our efforts, there are still some aspects that need to be improved and enhanced. We will continue to improve our services, strive to improve customer satisfaction, and ensure that every guest can enjoy a pleasant and comfortable experience in our hotel. Sincerely look forward to your visit to our hotel again, and wish you a happy life!
kenycon95
Elegant Queen Room
Stayed in Jan 2024
Solo travelers
9 review
4.5/5
Great
Posted on Jan 14, 2024
Nice place, close to Xiamen Botanical Gardens. Rooms are spacious and Chinese breakfast is nice.
Response from Property: 尊敬的賓客您好!很榮幸我們的服務得到您的好評,我們一貫保持熱情真摯地為客人服務。酒店在第一醫院附近,位於繁華的商業圈,附近有中山路步行街,中華城商城,舒適、靜謐、温暖、樸實的住宿空間是我們酒店人致力為您打造的生活方式,我們很期待您再次光臨!
LilyGo
Elegant Queen Room
Stayed in Aug 2022
Other
12 review
1.5/5
Posted on Aug 3, 2022
First of all my advice is don't go there. Service was very bad. Rooms were so dirty and filthy. There was terrible smell ever in everywhere. I am regretting my decision to choose that place. We changed room two times, but still it was awful. They were against to refund money. They upgraded our place, but still not worth it. I had a headache, becouse of terrible smell 😢. When we went in the room toilet was in the terrible condition. THIS PLACE IS AWFUL PLACE EVER, DO NOT GO.
Response from Property: Dear guests, thank you for staying in Xiamen Wanjia Oriental Hotel and giving us feedback on your stay. I'm very sorry that this stay failed to meet your expectations and serve you well. This is our mistake. I'm very sorry. If you have any questions during your stay, you can contact us at any time. The hotel room service center and front desk colleagues will serve you wholeheartedly 24 hours a day. We look forward to your coming again!
aj.acot
Elegant 2-bed Room
Stayed in Jun 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 25, 2022
Good hotel
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Elegant Queen Room
Stayed in Oct 2024
Solo travelers
14 review
4.2/5
Very Good
Posted on Nov 3, 2024
The hotel is located close to the Botanical Garden. My double bed room was on the 11th floor and I could see the Bell and Drum Cableway. The room is clean and tidy, the facilities and equipment are of some age, the number of socket boards on the bedside table is small, the bathroom is separated from wet and dry, and there is a bathtub. Due to construction, the parking spaces at the hotel were reduced. On the last day of my stay, due to the construction, the vehicles left the road before 8 a.m. and parked in nearby paid parking spaces. The hotel did not coordinate. If you are going by car recently, you should ask the hotel if parking is available, otherwise you will have to pay for parking outside. The loud noise from the air conditioner outlet will affect your sleep. The room is cheaper than the Egret Hotel opposite. If you want to visit Xiamen, it is very convenient to take the subway or bike to the main attractions.
Original TextTranslated by Google
6/12
Response from Property: Dear guest, we are very sorry to learn that your stay experience at our hotel fell far from your expectations, and we are deeply sorry. Hotel parking spaces are limited and parking is on a first-come, first-served basis. At the same time, we are planning a series of renovation and upgrade projects to provide you and all guests with a more modern and comfortable accommodation space in the near future. Thanks again for your feedback, it's vital to us. We look forward to welcoming you again in the near future and showing you more complete facilities and services.
Anonymous User
Elegant Queen Room
Stayed in Oct 2024
Solo travelers
26 review
4.7/5
Amazing
Posted on Nov 2, 2024
The room is spacious and clean. The waiter also thoughtfully gave us white fungus soup in the evening. The location is close to the botanical garden. It is recommended to provide more humanized services so that guests will feel more at home. Such as tea bags in the room. There is a public water dispenser on the first floor.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for choosing our hotel and leaving your valuable feedback. We have noticed the issues you mentioned about tea bags and the water dispenser on the first floor. We have coordinated with relevant departments to add tea bags, and there are public water dispensers in the lobby on the first floor. At the same time, we are honored that our service has been praised by you. We have always served our guests with enthusiasm and sincerity. The hotel is located near the First Hospital and in the bustling business district. There are Zhongshan Road Pedestrian Street and Chinatown Mall nearby. Comfortable, quiet, warm and simple accommodation space is the lifestyle our hotel staff are committed to creating for you. Thanks again for your feedback, it's vital to us. We look forward to welcoming you again in the near future and showing you more complete facilities and services.
Bierheng
Family Twin Room
Stayed in Sep 2024
Family
30 review
4.5/5
Great
Posted on Sep 17, 2024
The hotel is located in the center of Xiamen, near the west gate of Xiamen Garden and Botanical Garden. It is within walking distance. It has rich breakfast, early decoration, and relatively old facilities, but compared to the hotel price, it is acceptable. There are restaurants such as Little Glasses Food Stall downstairs, which is convenient for eating.
Original TextTranslated by Google
6/7
Response from Property: Hello dear guests! We are honored that our service has been praised by you. We have always served our guests with enthusiasm and sincerity. The hotel is near the First Hospital and is located in the bustling business district. There are Zhongshan Road Pedestrian Street and Chinatown Mall nearby. Comfortable, quiet, warm and simple accommodation space is the lifestyle our hotel staff are committed to creating for you. We look forward to welcoming you again Come!
Yiqiangge
Business Room (2 beds)
Stayed in Sep 2024
Other
23 review
4.7/5
Amazing
Posted on Sep 6, 2024
On the day of check-in, the front desk staff was kind and directly upgraded to a deluxe room. The housekeepers upstairs were also very enthusiastic. The breakfast every day for three consecutive days also changed a little and tasted good. There are also many delicious restaurants and tourist spots in the surrounding area. The transportation is very convenient. It is worth recommending to everyone. The only regret is that the surrounding area is undergoing construction which is a bit noisy.
Original TextTranslated by Google
Response from Property: Hello dear guests! We are honored that our service has been praised by you. We have always served our guests with enthusiasm and sincerity. The hotel is near the First Hospital and is located in the bustling business district. There are Zhongshan Road Pedestrian Street and Chinatown Mall nearby. Comfortable, quiet, warm and simple accommodation space is the lifestyle our hotel staff are committed to creating for you. We look forward to welcoming you again Come!
Guest User
Elegant 2-bed Room
Stayed in Aug 2024
Family
9 review
3.5/5
Posted on Sep 7, 2024
Advantages: Large area, convenient transportation, not far from nearby bus stops, cheap price
Disadvantages: The lighting is very dim and hygiene is lacking. Need to climb uphill to reach the hotel
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry to learn that your stay experience at our hotel fell far from your expectations, and we are deeply sorry. We have taken note of your feedback about deficiencies in hygiene, dark lighting, and the hotel's slope. We will immediately carry out deep cleaning and disinfection of all guest rooms to enhance the guest experience and ensure the highest hygiene standards. At the same time, we have notified the relevant engineering departments to strengthen the maintenance of facilities and equipment hardware. We are continuing to pay attention to and promote the hotel's internal renovation plan. Your opinions are an important reference for our improvement work. We will speed up the pace of improvement to ensure that future guests can enjoy a better environment and services. I believe you will have a new experience when you stay next time. We sincerely invite you to come again arrival!
Guest User
Family Twin Room
Stayed in Aug 2024
Family
4 review
4.2/5
Very Good
Posted on Aug 29, 2024
The alley outside doesn't look good, but it's really close to the subway, a 5-minute walk. To go to surrounding attractions, the taxi fare is less than 20 yuan. The hotel is pretty good, although it's a bit old, it's quite clean and quiet. It’s also very convenient to have breakfast!
Original TextTranslated by Google
Response from Property: Hello dear guests! We are very sorry that your stay did not meet your expectations. Please allow us to express our sincerest apologies to you. We are continuing to pay attention to and promote the hotel's internal renovation plan. Your opinions are an important reference for our improvement work. We will speed up the pace of improvement to ensure that future guests can enjoy a better environment and services. I believe you will have a new experience when you stay next time. We sincerely invite you to come again arrival!
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2024
Family
5 review
4.0/5
Very Good
Posted on Aug 29, 2024
This is the only hotel I've come across that requires a deposit. The room is generally okay, the facilities are a bit old, and it's convenient for travel. The ordering address is at the hotel opposite.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your fair evaluation of our hotel. Currently, hotel prepaid bookings require a corresponding deposit. Thank you for your valuable suggestions. In the future, the hotel will consider putting on the shelves deposit-free check-in products such as credit stays to improve your experience. For a better stay experience, we are continuing to pay attention to and promote the hotel's internal renovation plan. Your opinions are an important reference for our improvement work. We will speed up the pace of improvement to ensure that future guests can enjoy a better environment and services. I believe you will have a new experience when you stay next time. We will bring you again We sincerely apologize for the inconvenience and look forward to your understanding and feedback.
Guest User
Family Twin Room
Stayed in Aug 2024
Family
4 review
1.8/5
Posted on Aug 26, 2024
First of all, I want to praise the gentleman who answered the phone in the early morning. I don’t know who it was. Because I saw that there was a family room, I called for consultation in the early morning of the 21st. I was not impatient because of the time problem, but was very patient. That morning I stored my luggage and went to visit Xia University. It was a fat boy who had been at the front desk during the day, and he was very polite. The breakfast was average, but the people collecting tickets at the door were also very polite. Stayed for several days. During this period, the cleaning ladies I met were very polite. What was annoying was that the bath water was a little cold the next day, mainly because when the second person went to take a bath, there was no water. After tinkering for a long time to no avail, I asked the front desk to notify the staff to check. When they arrived, they said we had locked the button and that the water was quite hot. Forget it. On the afternoon of the third day, I came back from playing and there was no water. I asked someone to check. A lady wearing glasses and a white shirt came and said there was a problem with the button. At that time, my husband said that we had not moved. When we came back, water came out of the shower. , people left unhappy. I was just about to take a shower, but there was no water again. I opened the door and called her, but I looked back without saying anything. After two minutes, a man in a white shirt was replaced. After some fiddling, he went to get a small disposable towel. We asked her how this could happen, and she said she didn't know about it, she had never encountered it, and when she did, she just said so and so, and she couldn't understand the speech. My understanding is that I haven't encountered it before, and I will solve it when I encounter it. From the beginning to the end, the two of them did not feel that they had caused any inconvenience to the guests and did not apologize. I was also speechless. If it weren't for the fear that my husband would get angry, I would really want to argue with them. I wanted to report it to the room manager before checking out, but because I was in a hurry, I forgot about it. Please ask the leaders of your hotel to train your employees well. Because your problems have caused inconvenience to guests, first of all, you must say sorry! Don't take it for granted. Now think about it, the first time the water was not very hot, it was a problem with the button, not because we were too demanding. Pictured above.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:首先,衷心感謝您選擇我們的酒店並抽出寶貴的時間進行如此詳盡的反饋。我們非常榮幸能夠得到您的關注和評價,同時也對您在住宿期間遇到的不便深感抱歉。對於您提到的凌晨接電話的先生以及白天在前台接待的男士,他們的耐心和客氣得到了您的認可,我們感到非常欣慰。這是他們日常工作中所秉持的服務態度,也是我們所倡導的。然而,對於您在住宿期間遇到的水温問題以及後續的服務體驗,我們深感抱歉。我們明白這給您帶來了極大的不便,也影響了您的住宿體驗。對於這一問題,我們已經進行了詳細的瞭解和分析,並認為可能存在以下原因:水温控制按鈕可能存在故障或誤操作,導致水温不穩定。維修人員在處理問題時可能存在溝通不暢或技術不足的情況,導致問題沒有得到及時解決。針對以上問題,我們已經採取了以下措施:對所有房間的水温控制按鈕進行檢查和維修,確保其功能正常。對維修人員進行培訓和指導,提高他們的專業技能和服務意識。加強與客房部的溝通和協作,確保在客人遇到問題時能夠迅速響應並解決。同時,我們也非常感謝您的建議,即希望我們的員工在遇到問題時能夠首先向客人表達歉意。我們完全理解並認同這一點,因為對於客人來説,遇到問題時的態度和解決方案同樣重要。我們將加強員工的培訓和教育,確保他們在遇到問題時能夠以積極、主動的態度為客人解決問題,並表達誠摯的歉意。最後,再次對您的反饋表示衷心的感謝。您的意見和建議是我們不斷改進和提升服務質量的重要動力。期待在未來的日子裏,能夠再次為您提供更加舒適、便捷的住宿服務。如有任何需要或建議,請隨時與我們聯繫。祝您生活愉快!
Guest User
Elegant 2-bed Room
Stayed in Nov 2024
Family
2 review
4.2/5
Very Good
Posted on Nov 3, 2024
There are sanitary blind spots in many places. The lights in the bathroom are not bright enough. The attitude of the service staff is good, and the cleaning lady is also enthusiastic.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry to learn that your stay experience at our hotel fell far from your expectations, and we are deeply sorry. We will immediately carry out deep cleaning and disinfection of all guest rooms to enhance the guest experience and ensure the highest hygiene standards. We are planning a series of renovations and upgrades to provide you and all our guests with a more modern and comfortable accommodation space in the near future. Thanks again for your feedback, it's vital to us. We look forward to welcoming you again in the near future and showing you more complete facilities and services.
Guest User
Business Room (2 beds)
Stayed in May 2024
Family
1 review
3.5/5
Posted on May 7, 2024
The transportation is convenient, and it is very convenient to travel during the May Day holiday. The location is good, but the hotel is relatively old, and the room is quite musty. The decoration style is the original dark-colored decoration.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and sharing your stay experience. We are sorry for giving you a bad experience during your stay. The hotel is constantly developing, and the facilities you see will continue to improve. At the same time, we will strengthen the cleaning and ventilation and deodorization of the room. I believe you will have a better experience next time you stay. All the hotel staff look forward to your visit again!