Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.1
Service9.1
Cleanliness9.4
Filter by:
Sort by:
All reviews(2660)
Positive reviews(2570)
Reviews with photos/video(480)
Friendly front desk staff(227)
Delicious breakfast(171)
Perfect for business trips(62)
Secluded lake view(48)
Great swimming pool(33)
Located downtown(19)
Delicious buffet(16)
Luxurious(15)
Negative reviews(89)
Anonymous User
Deluxe City View Twin
Stayed in May 2025
Family
10 review
9.0/10
Great
Posted on Jun 17, 2025
nice hotel but more for business stay as location not near city
Response from Property: 尊貴的客人: 非常高興您選擇入住廈門源昌凱賓斯基大酒店,很高興看到您的點評,您在酒店住的舒適愉快,是給予我們最大的鼓勵。 真誠地希望和歡迎您能再次選擇入住廈門源昌凱賓斯基大酒店。 向您致以我們最真誠地問候! 廈門源昌凱賓斯基大酒店
Guest User
Deluxe City View King
Stayed in Apr 2025
Business traveler
1 review
10/10
Outstanding
Posted on May 29, 2025
Excellent. Friendly staff, clean.
Response from Property: 尊貴的客人:非常高興您選擇入住我們廈門源昌凱賓斯基大酒店,感謝您和我們分享您的入住體驗。同時,我們也感到萬分榮幸,您在入住期間給予我們酒店及我們服務上的認可。 真誠地希望和歡迎您能再次入住廈門源昌凱賓斯基大酒店。 向您致以我們最真誠地問候!廈門源昌凱賓斯基大酒店
Yun Cheong
Deluxe City View King
Stayed in Mar 2025
Business traveler
13 review
9.5/10
Amazing
Posted on Apr 14, 2025
great variety of foods for breakfast, clean n tidy room .
Response from Property: Dear guest:
We are very glad that you chose to stay at Xiamen Yuanchang Kempinski Hotel. We are glad to read your comments. Your comfortable and pleasant stay in the hotel is the greatest encouragement to us. We sincerely hope and welcome you to choose Xiamen Yuanchang Kempinski Hotel again. We extend our sincerest greetings to you!
Xiamen Yuanchang Kempinski Hotel
Jovees
Deluxe City View Twin
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 21, 2025
Customer service was very helpful especially when I needed help getting things delivered to my room. The room itself was very clean and spacious. The morning breakfast was also a highlight, they had a nice variety of food both Asian and western selections.
Response from Property: 尊貴的客人:非常高興您選擇入住我們廈門源昌凱賓斯基大酒店,感謝您和我們分享您的入住體驗。同時,我們也感到萬分榮幸,您在入住期間給予我們酒店及我們服務上的認可。 真誠地希望和歡迎您能再次入住廈門源昌凱賓斯基大酒店。 向您致以我們最真誠地問候! 廈門源昌凱賓斯基大酒店
LJRisai
Deluxe City View King
Stayed in Jun 2025
Family
29 review
9.5/10
Amazing
Posted on Jul 5, 2025
Very nice location. Stayed with my family.
Breakfast buffet is tasty
Response from Property: 尊貴的客人:非常感謝您選擇入住廈門源昌凱賓斯基大酒店。酒店地處市中心,坐落於篔簹湖畔,很高興秀麗的自然美景能為您的此次入住增添一份舒適愉快。真誠地希望您能再次入住廈門源昌凱賓斯基大酒店。向您致以我們最誠摯的問候!廈門源昌凱賓斯基大酒店
Joanna
Deluxe City View King
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 5, 2025
It is much more than what I expected, I feel I stay 5 stars hotel for half price😃😃👍👍
Response from Property: 尊貴的客人: 非常高興您選擇入住廈門源昌凱賓斯基大酒店,很高興看到您的點評,您在酒店住的舒適愉快,是給予我們最大的鼓勵。 真誠地希望和歡迎您能再次選擇入住廈門源昌凱賓斯基大酒店。 向您致以我們最真誠地問候! 廈門源昌凱賓斯基大酒店
Guest User
Deluxe City View King
Stayed in Jun 2025
Solo traveler
39 review
8.0/10
Very Good
Posted on Jul 30, 2025
Nice property, but awkwardly located and nearby construction
Response from Property: 尊貴的客人: 非常高興您選擇入住廈門源昌凱賓斯基大酒店,感謝您給予我們的肯定。 真誠地希望能有機會再次歡迎您入住我們廈門源昌凱賓斯基大酒店。 向您致以我們最真誠地問候! 廈門源昌凱賓斯基大酒店
Ortetrips
Deluxe City View King
Stayed in Feb 2025
Business traveler
26 review
9.5/10
Amazing
Posted on May 8, 2025
It was a good place to stay and has a beautiful swimming pool. It was my favorite place
Response from Property: 尊貴的客人: 非常高興您選擇入住廈門源昌凱賓斯基大酒店,感謝您給予我們的肯定。 真誠地希望能有機會再次歡迎您入住我們廈門源昌凱賓斯基大酒店。 向您致以我們最真誠地問候! 廈門源昌凱賓斯基大酒店
x8080x
Deluxe City View King
Stayed in Mar 2025
Traveling with friends
5 review
8.5/10
Very Good
Posted on Apr 24, 2025
Well maintained hotel. Clean and comfortable. Breakfast spread also decent.
Response from Property: 尊貴的客人:非常榮幸您能入住廈門源昌凱賓斯基大酒店。很高興得知,您滿意酒店二樓咖啡廳的早餐出品。酒店地處市中心,坐落於篔簹湖畔,清晨或傍晚,環湖道散步或慢跑都是不錯的休閑選擇。再次感謝您給予我們的寶貴點評,真心希望您能再次選擇入住廈門源昌凱賓斯基大酒店。向您致以我們最誠摯的問候!廈門源昌凱賓斯基大酒店
Mea
Deluxe City View King
Stayed in Dec 2024
Business traveler
15 review
9.5/10
Amazing
Posted on Feb 7, 2025
We had a wonderful stay at this hotel! The staff were incredibly welcoming and attentive, making me feel right at home. The room was clean, comfortable, and well-equipped with all the amenities I needed. The location was perfect, with easy access to local attractions. I highly recommend this hotel for anyone looking for a relaxing and enjoyable experience!
Response from Property: 尊貴的客人: 非常感謝您選擇入住廈門源昌凱賓斯基大酒店。酒店地處市中心,坐落於篔簹湖畔,毗鄰白鷺洲公園。很高興優越的地理位置能為您的此次入住增添一份舒適愉快。真誠地希望您能再次入住廈門源昌凱賓斯基大酒店。向您致以我們最誠摯的問候! 廈門源昌凱賓斯基大酒店
Anonymous User
Deluxe City View Twin
Stayed in Mar 2025
Family
5 review
7.5/10
Posted on Apr 18, 2025
Room was not clean when i came back and room was to darked
Response from Property: 尊貴的客人:感謝您抽空留下寶貴點評,您的寶貴建議會更好的監督我們細化客户服務,同時,我們也衷心希望您在未來的日子裏繼續支持廈門源昌凱賓斯基大酒店。向您致以我們最誠摯的問候!廈門源昌凱賓斯基大酒店
Gan Xu
Premier Lake View King
Stayed in Oct 2024
Family
1 review
9.5/10
Amazing
Posted on Dec 3, 2024
Facilities: Swimming pool is excellent but room facility is old not to the todays 5-star standard. e.g
1. the toilet bowal has no heated seat, warm water cleansing with adjustable pressure and temperature.
2. Although room size 41 m2 is large, utilisation rate is poor, especially the wardrob in the room is too small and I have to ask the room service to bring in an extra movable cloth hanger.
3. The bathtub is very old design with no rails, difficult to enter/come out, not safe especially for elder people.
4. The shower room has no tool to sit down for washing feet. The show head height and angle is not adjustable.
5. Room light is too dim for reading.
6. TV size is too small.
Food is average lack of change.
Response from Property: Dear Valued Guest:It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and I truly appreciate your valued comments which are very much appreciated.Once again I thank you for choosing Kempinski Xiamen during your recent visit and for your valued comments.With my best personal regardsNick EelesGeneral Manager
Anonymous User
Deluxe City View Twin
Stayed in Nov 2024
Family
1 review
10/10
Outstanding
Posted on Jan 1, 2025
great breakfast. Nice and clean room. Excellent service. Front desk very helpful.
Response from Property: Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Kempinski Hotel Xiamen
Guest User
Deluxe City View Twin
Stayed in Oct 2024
Business traveler
29 review
8.2/10
Very Good
Posted on Nov 5, 2024
i would say the room is quite old , and service people can not match five standard level . We decide we will change hotel next time . A little bit of disappointment.
Response from Property: Dear Valued Guest:It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and I truly appreciate your valued comments which are very much appreciated.May I take this opportunity to apologise for the inconveniences you encountered during your stay. Rest assured we shall address the point you mentioned regarding the staff service appropriately and I sincerely trust you will allow us the opportunity to welcome you back to Kempinski Xiamen during which time you may experience the standard of service commensurate with Kempinski.Once again I thank you for choosing Kempinski Xiamen during your recent visit and for your valued comments.With my best personal regardsNick EelesGeneral Manager
Michelle
Deluxe City View King
Stayed in Feb 2025
Business traveler
6 review
10/10
Outstanding
Posted on Mar 7, 2025
Leah very nice lady good service 😊
Response from Property: 尊貴的客人: 非常高興您選擇入住我們廈門源昌凱賓斯基大酒店,感謝您和我們分享您的入住體驗。同時,我們也感到萬分榮幸,您在入住期間給予我們酒店及我們服務上的認可。 真誠地希望和歡迎您能再次入住廈門源昌凱賓斯基大酒店。 向您致以我們最真誠地問候! 廈門源昌凱賓斯基大酒店