No.36 South Guangji Street, Beilin District, Xi'an, Shaanxi, 710000, ChinaSee Hotel Details
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1 night
Guest Reviews
9.3/10
Very Good
3030 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.2
Service9.4
Cleanliness9.3
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All reviews(3030)
Positive reviews(2941)
Reviews with photos/video(1421)
Friendly front desk staff(552)
Delicious breakfast(478)
Perfect for kids(396)
Excellent afternoon tea(203)
Has play area for children(183)
Close to scenic area(168)
Garden view(82)
Negative reviews(89)
linglenglong
memory room (twin bed)
Stayed in Mar 2025
Travel with friends
9 review
8.5/10
Very Good
Posted on May 20, 2025
The only thing I wasn't comfortable was there were guests smoking at the reception. It seems hotel allows guests to smoke inside their hotel.🤷♀️
Response from Property: 尊敬的貴賓,感謝您選擇菲林酒店西安鐘鼓樓回民街店!尊敬的貴賓:感謝您選擇菲林酒店,同時也感謝您的反饋,對您造成的不便深感歉意,酒店大廳一直都有放“請勿吸煙”指示牌,今後會加強管理監督,提醒吸煙客人大堂禁煙,營造一個舒適的健康的環境。另外酒店位於鐘鼓樓商圈市中心的位置,附近景點鐘鼓樓,毗鄰陝西城牆朱雀門,公交地鐵去大雁塔、永興坊、大唐芙蓉園、陝西歷史博物館、小寨賽格國際購物中心等出行方便,選擇性多。感謝您選擇菲林酒店鐘樓旗艦店,期待您的再次光臨
The room was actually better then I was expecting.
Great breakfest, view - not so much.
Visit the sky garden on 9th floor - peacefull reading
Response from Property: 【❤️Service First❤️】Dear guests, thank you for choosing the Bell Tower Flagship Store of Philin Hotel. It is a great honor to serve you. We create a "home away from home" for every customer as the "provider and creator of a better life". Thank you for your recognition of the service of the Bell Tower Flagship Store of Philin Hotel. We look forward to your and your family's stay again.
amd26
Light Luxury Double Bed Room (Latex Mattress + Sound System Fridge)
Stayed in Feb 2025
Family
3 review
10.0/10
Outstanding
Posted on Apr 4, 2025
Very Good location. Near the bell tower and there is some shopping places near by. There is also many sights near that area too! They provided breakfast as well as high tea. Not sure if it was the ventilation but there was some cigg smell from the toilet. Overall not too bad!
Response from Property: 【❤️Location❤️】Dear guests, thank you for choosing Film Hotel Xi'an Bell and Drum Tower Huimin Street Branch! The hotel is located in the center of the Bell and Drum Tower business district, near the Bell and Drum Tower, adjacent to the Suzaku Gate of the Shaanxi City Wall, and convenient for bus and subway to Big Wild Goose Pagoda, Yongxingfang, Tang Paradise, Shaanxi History Museum, Xiaozhai SEG International Shopping Center, etc., with many choices. Thank you for choosing Film Hotel Bell Tower Flagship Store, and look forward to your visit again
The hotel is conveniently located within the city walls, making it suitable for exploring Xi’an. While it’s not situated in the liveliest area—which some might see as a pro and others as a con—it’s only a 15-minute walk to the South Gate, a major landmark. At the South Gate, you can purchase a ticket for 54 RMB to access the city wall, where you can walk or cycle (bikes can be rented for 45 RMB for 3 hours). Bars along the wall open after 7 PM, adding to the experience.
The hotel offers a Chinese breakfast, which is edible but sometimes served cold. The rooms provide a view, though not of the most interesting parts of the city. Convenience stores are located nearby. The bed is comfortable, but room cleanliness could be improved, as there’s visible fluff floating in the air. The room is spacious and cozy but dimly lit due to the lack of central lighting. The small bathtub is only suitable for sitting, and there’s a large gap between the bathroom door and the shower glass wall, which compromises privacy.
The airport shuttle service is convenient but may take longer if multiple stops are required to pick up guests from other hotels.
It’s advisable not to book a Terracotta Army tour through the hotel. Instead, call a Didi to the site and pay 80–100 RMB per person for a guide.
Response from Property: [❤ Listen to the heart ❤] Dear guests: Dear guests, I am sorry that this stay did not satisfy you! We attach great importance to the health of your feedback, we know that a clean and tidy accommodation environment is the foundation of our hotel, we have feedback the problem to the room manager, strict training and required the room sister to ensure that each room can meet the sales standard, to give customers a clean and comfortable check-in experience; the hotel third party cooperation is free carpooling. The one-day tour in the hotel is also responsible for the travel agency of the partner. Any problems can be directly reported to the travel agency. The hotel has no tourism services. Thank you for your suggestions for the room design. If there is any change later, you will actively consider your suggestions. Thank you for choosing xi'an Bell Tower Huimin Street store! The hotel is located in the center of the Bell and Drum Tower Business District, near the Bell and Drum Tower. It is only about 8 minutes' walk from the Huimin Street, and only 700 meters away from the Guangji Street Station of Subway Line 6. Go to the net red card point datang never night city, Chang'an twelve hours only 20 minutes to drive, convenient travel, more options. Let you enjoy the parent-child happy time at home, thank you for your recognition of the hotel service staff, look forward to your visit again!
Love this hotel, clean and friendly staffs. You can book tours directly from the hotel lobby and very near muslim quarters only like 10 mins walk.
Response from Property: 【❤️交通便利❤️】尊敬的貴賓,感謝您選擇菲林酒店西安鐘鼓樓回民街店!酒店位於鐘鼓樓商圈市中心的位置,靠近鐘鼓樓,步行回民街景點僅8分鐘左右的路程,距離地鐵6號線廣濟街站僅700米。前往網紅打卡點大唐不夜城、長安十二時辰衹需20分鐘的車程,出行方便,選擇性多。讓您足不出户的享受親子歡樂時光,感謝您對酒店服務人員的認可,期待您的再次光臨!
The Good hotel, clam and quiet, Good food and a lot of food. And the good washing machine (Free). Staffs are service mind .
Response from Property: Dear customer: Hello! I am very happy that you have been deeply impressed by the Bell Tower Flagship Store of the Film Hotel. I also hope that our Bell Tower Flagship Store of the Film Hotel, like this beautiful city, will be the most beautiful part of your memory. There is health tea at the front desk, afternoon tea at noon, and gifts for parting. Making every guest feel at home is our ultimate goal of service. It is our honor to serve you. All the staff of the Bell Tower Flagship Store of the Film Hotel look forward to your next visit!
very bad lighting in the room and elevator area, it makes people feel depressed and uncomfortable.
room very dusty and triggered my nose allergic.
booked 2 night at first, but immediately modified booking and changed to 1 night. I would cancel the entire booking if I am able to know the hotel condition earlier. the condition is not as shown in the pictures.
Response from Property: Dear guest, we are very sorry to bring you such a poor experience. We have arranged personnel to conduct a comprehensive inspection and rectification to improve the cleaning standard and lighting brightness. We will strengthen management in the future to ensure that the actual situation is consistent with the publicity. We deeply regret the inconvenience caused to you and hope to provide you with high-quality services in the future.
traveller-blondie
Memory Room (Double Bed)
Stayed in Aug 2024
Couples
7 review
9.0/10
Great
Posted on Oct 30, 2024
Nice staff, pleasant stay. I'd recommend and come back. Free gift received was a nice touch and a great souvenir.
Response from Property: 看到客官簡單而又深厚的好評真的是好激動呢,而且還這麼認可我們的服務~我們力求為每位客官提供最為貼心細緻的服務,為每位客官帶來超值的體驗。 酒店還設有多功能會議室(Fitting/菲廷),自助餐廳(Yalla)、咖啡吧(Le ciel)、星空花園(unkai/雲海)、小童遊樂區、自助洗衣房、休閑書吧、免費按摩吧、機器人送餐、小童專用坐便器、小童洗漱用品等人性化的配套服務,用創新、創意和細節、品質為賓客提供優質服務。客官的鼓勵是對酒店最大的支持和鼓勵,我們會用心服務好每一位家人,期待和您的下次相遇 。滿意衹有起點、沒有終點,我們會用真心、誠心、用心、愛心期待您的下次光臨。祝您天天好心情!
Quentin
Memory Room (Double Bed)
Stayed in Jan 2025
Solo travelers
5 review
9.0/10
Great
Posted on Feb 25, 2025
Great location within Xi'an city walls. Walking distance from the muslim neighborhood and the bell tower roundabout. Clean room but got a windowless one (some rooms are blind). Friendly and helpful staff
Response from Property: 【❤️地理位置❤️】尊敬的貴賓,感謝您選擇菲林酒店西安鐘鼓樓回民街店!酒店位於鐘鼓樓商圈市中心的位置,附近景點鐘鼓樓,毗鄰陝西城牆朱雀門,公交地鐵去大雁塔、永興坊、大唐芙蓉園、陝西歷史博物館、小寨賽格國際購物中心等出行方便,選擇性多。感謝您選擇菲林酒店鐘樓旗艦店,期待您的再次光臨
Anonymous User
Feifan Family Duplex Suite (Dolby Cinema + Fun Party Experience)
Stayed in Mar 2025
Family
1 review
8.0/10
Very Good
Posted on Apr 6, 2025
Good location near the city wall, big room was available for our family.
Response from Property: 【❤️交通便利❤️】尊敬的貴賓,感謝您選擇菲林酒店西安鐘鼓樓回民街店!酒店位於鐘鼓樓商圈市中心的位置,靠近鐘鼓樓,步行回民街景點僅8分鐘左右的路程,距離地鐵6號線廣濟街站僅700米。前往網紅打卡點大唐不夜城、長安十二時辰衹需20分鐘的車程,出行方便,選擇性多。讓您足不出户的享受親子歡樂時光,感謝您對酒店服務人員的認可,期待您的再次光臨!
fei.gutierrez
Light Luxury Double Bed Room (Latex Mattress + Sound System Fridge)
Stayed in Nov 2024
Family
10 review
5.0/10
Posted on Jan 20, 2025
The location of the hotel is very good, but very bad cleaning. All the furniture was always full of dust and they didn't change the bedding
Response from Property: 看到您對酒店衞生的反饋,我們深感內疚、遺憾、自責。作為酒店我們明白房間衞生是我們的核心工作,我們也在一直努力提升,在看到您的反饋後,我們第一時間通知客房經理自查,確實在衞生細節方面我們存在疏忽與不足之處,是我們沒有落地好客房清潔標準及查房標準。 我們已經進行了深入的反思和自查。我們承認,在衞生細節方面我們確實存在疏忽和不足之處,這可能與我們的清潔流程和標準執行不夠嚴格有關。 現在酒店衞生打掃乾淨後,由客房主管,經理查房,保證房間衞生乾淨整潔。每日值班經理也會對預抵房間進行衞生檢查,確保您的入住感受。前台特意為您準備的水果都是當天現切的呦,對於您反饋的問題小菲銘記於心,在以後的工作中小菲會努力做的更加精細完善,給每一位顧客帶來完美體驗。
Guest User
Cozy Room - Triple Occupancy
Stayed in Nov 2024
Family
3 review
10.0/10
Outstanding
Posted on Jan 2, 2025
Great location, near most of the attractions just by walking distance. Room is clean, service are great.
Response from Property: Dear guests, thank you for choosing Feilin Hotel Xi'an Bell and Drum Tower Muslim Street! The hotel is located in the center of the Bell and Drum Tower business district, close to the Bell and Drum Tower, only about 8 minutes' walk to the Muslim Street attractions, and only 700 meters away from the Guangji Street Station of Metro Line 6. It only takes 20 minutes to drive to the Internet celebrity check-in points Datang Sleepless City and Chang'an Twelve Hours, which is convenient and has many choices. Let you enjoy the parent-child happy time without leaving home, thank you for your recognition of the hotel service staff, and look forward to your visit again!
Guest User
Cozy Room - Triple Occupancy
Stayed in Nov 2024
Family
25 review
10.0/10
Outstanding
Posted on Jan 8, 2025
This has been our favourite hotel so far on our multi-week trip across China. It is amazing value for money. The breakfast buffet was extensive. It was a nice savings to have coffee available in the morning. They have a large children’s play room, roof top garden and communal laundry room.
The hotel is conveniently located. It’s close to the subway, which made it easy to get to-and-from the hotel. It’s also close to Muslim street and other food street, so there were plenty of options!
It was pretty clean. There was daily housekeeping, which included changing towels and replenishing disposables. They were inconsistent with replacing bedding, which was was not an issue, but it seemed odd. There were laundry facilities and breakfast, which was greatly appreciated!
A few nitpicking details:
The ad states that front desk spoke English. There was one person that spoke a bit of English to me, but most of time, I had to use a translator on my phone. There weren’t any issues, but it was not as fluid as some other places that listed English.
On Trip.com, it said we were eligible for a free room upgrade, which I believe we received. (It’s hard to tell from the photos.) It also said we were eligible for a free airport pick-up. They did not list railway station pick-ups at all, so I asked if they treated them the same. Unfortunately, the offer did not extend to the railway station, although they do offer railway station pick-ups for a price.
Response from Property: 【❤️地理位置❤️】尊敬的貴賓,感謝您選擇菲林酒店西安鐘鼓樓回民街店!酒店位於鐘鼓樓商圈市中心的位置,附近景點鐘鼓樓,毗鄰陝西城牆朱雀門,公交地鐵去大雁塔、永興坊、大唐芙蓉園、陝西歷史博物館、小寨賽格國際購物中心等出行方便,選擇性多。感謝您選擇菲林酒店鐘樓旗艦店,期待您的再次光臨
Chunche
Cozy Room - Triple Occupancy
Stayed in Nov 2024
Family
8 review
10.0/10
Outstanding
Posted on Dec 23, 2024
Excellent customer service. They really catered to all our requests. Value for money. Friendly staffs.
Response from Property: Dear guest, thank you for choosing Fenlin Hotel Bell Tower Flagship Store, thank you for your high evaluation of our hotel! Clean and hygienic, high-quality service, convenient transportation, everything, has it made you feel the warmth of "home"? Now we are still running on the road of growth, hoping to get your guidance and supervision! Fenlin Hotel's superior geographical location and perfect supporting facilities are all to make you feel the warmth of home and enjoy a quality life. We make every effort for your satisfaction, sincerely looking forward to your next visit! Wishing you a happy life, smooth work, and good health!