Grand Mercure Xian Renmin Square

Grand Mercure Xian Renmin Square Reviews

Grand Mercure Xian Renmin Square

No.319 Dongxin Street, Xincheng District, Xi'an, Shaanxi, 710002, ChinaSee Hotel Details
Grand Mercure Xian Renmin Square
Grand Mercure Xian Renmin SquareGrand Mercure Xian Renmin SquareGrand Mercure Xian Renmin Square
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1 night

Guest Reviews

9.4/10
Outstanding
289 review
Verified reviews
Location9.5
Amenities8.9
Service9.5
Cleanliness9.5
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All reviews(289)
Positive reviews(275)
Reviews with photos/video(75)
Classy environment(41)
Quiet & comfortable(30)
Garden view(16)
Perfect for business trips(10)
Well designed(10)
Friendly front desk staff(10)
Tasty food(9)
Located downtown(9)
Negative reviews(14)
Withmo
Classical King Room
Stayed in Jun 2025
Solo traveler
6 review
9.0/10
Great
Posted on Jul 25, 2025
Clean, well located and quiet, the building is beautiful and it has a lot of security. On the corridors there was an unpleasant smell of cigarette, people probably smoke there. Also they don't have a laundry room or service.
Response from Property: Dear Guest,Thank you for staying at Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you're satisfied with your recent stay in general. Thank you for your motivation. Although we do not have self-service laundry room, we do provide laundry service, the laundry bag and list are placed in the wardrobe. At the same time, we will also pay more attention to the smell issue that you mentioned and dissuade people timely. It is our unwavering dedication to deliver enjoyable hotel experience and our efforts will never end. Look forward to having the opportunity to welcome you again in the future.Yours sincerely,Sam GuHotel Manager
MikeJMJones
Classical King Room
Stayed in Feb 2025
Family
56 review
9.5/10
Amazing
Posted on Mar 24, 2025
This is an interesting hotel within the Renmin Square precinct. It is not actually a 'people's square' in the conventional sense but an official precinct of grand sandstone and marble buildings erected in 1957. The buildings are majestic but the interiors are a little dated and tired. Our rooms were well furnished with very comfortable beds, well-functioning heating, air conditioning and bathrooms. Reception staff were very friendly and helpful, and assisted us with tourist information and transport. Breakfasts were good with a reasonable variety of dishes. Rooms were suitable serviced each day. I liked the quiet atmosphere of this hotel, its landscaped surroundings, and its close proximity to the CBD. It took us 20 minutes to walk to the Bell Tower and 30 minutes to the ancient city wall. Some of the staff spoke fluent English which was very helpful. We would definitely stay here again.
Response from Property: Dear Guest,Thank you for staying at Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you're satisfied with your recent stay with us. We are deeply motivated and sincerely grateful for that.We will keep up our dedication and efforts, and we look forward to welcoming you again in the near future.Yours sincerely,Sam GuHotel Manager
Andreas
Classical King Room
Stayed in Apr 2025
Family
43 review
10/10
Outstanding
Posted on May 8, 2025
Very easy to book, friendly service and also very good location. Next time again
Response from Property: Dear Guest,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you're satisfied with your recent stay with us. Your recognition, especially to the team, gives us great motivation and we are deeply grateful for that.We will keep up our efforts, look forward to welcoming you again in the future.Yours sincerely,Sam GuHotel Manager
Guest User
Superior Room (2 beds)
Stayed in Oct 2024
Traveling with friends
4 review
8.5/10
Very Good
Posted on Nov 18, 2024
POSITIVE: - Grand Mercure Xian Renmin Square Hotel is located in the city center of Xian (about 10-15 min by bike to the city wall) - The hotel service is super nice and helpful. Checking in took a bit long, but that's not a bad thing. - The rooms are super clean. NEGATIVE: - The spa area is not directly in the hotel. You have to leave the hotel and cross the street to another building. - Pool and spa area are super cold so you can't rest and relax there. - The sauna has to be booked in advance. As it is a shared spa area. Sauna was completely booked out and cannot be used. - Price for the hotel too high due to the uncomfortable/cold spa area.
Response from Property: Dear Guest,Thank you for staying at Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you're satisfied with the location, service and cleanliness. Thank you for your recognition and motivation.At the same time, we pay high attention to your constructive comments. I've asked the Eng. team to check the AC in the pool area and we will monitor continuously.We will keep up our dedication and efforts, and we look forward to having the opportunity to welcome you again in the future.Yours sincerely,Sam GuHotel Manager
Flora GAE
Classical King Room
Stayed in Aug 2024
Couple
4 review
10/10
Outstanding
Posted on Oct 6, 2024
This is not the first time I have stayed at this Grand Mercure. As usual a very good choice. Helpful and welcoming staff. Rich breakfast. Highly recommended!
Response from Property: Dear Guest,Thank you for staying with us again and providing us with the gift of feedback.We are very glad to know that you've enjoyed your recent stay with us as usual. We are deeply motivated by your recognition and sincerely grateful for that.We will keep up our dedication and efforts, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuHotel Manager
Guest User
Classical King Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 29, 2025
A great experience! We will back for sure
Response from Property: Dear Guest,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you're satisfied with your recent stay with us. We are deeply motivated and sincerely grateful for that.We will keep up our dedication and efforts, look forward to welcoming you again in the future.Yours sincerely,Sam GuHotel Manager
Melvin
Classical King Room
Stayed in Feb 2024
Traveling with friends
4 review
10/10
Outstanding
Posted on Mar 27, 2024
Love our stay, got a free upgrade to a suite!
6/9
Response from Property: Dear Guest,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. Thank you for your recognition and motivation.It is our tireless pursuit to deliver excellent hotel experience to our guests. We will keep up our dedication and efforts, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager
gulendam
Superior Room (2 beds)
Stayed in Apr 2025
Couple
3 review
4.0/10
Posted on Jun 6, 2025
It is barely a 3 star hotel
Response from Property: Dear Guest,Thank you for providing us with the gift of feedback.We are sorry that the stay didn't meet your expectation. It has been and will continue to be our dedication to deliver enjoyable hotel experience and please be rest assured that our efforts will never end.Yours sincerely,Sam GuHotel Manager
Guest User
Classical King Room
Stayed in Mar 2024
Couple
3 review
8.0/10
Very Good
Posted on May 4, 2024
Very nice hotel located in a private luxury area. The rooms are big, the staff are really helpful and speak decent English.
Response from Property: Dear Guest,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to staff gives us great motivation, and we are deeply appreciative for that.We will keep up our dedication and efforts, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager
Xin Tia
Classical King Room
Stayed in Dec 2023
Couple
5 review
9.5/10
Amazing
Posted on Jan 7, 2024
It is a wonderful option to stay in XiAn. The staff was super friendly and gentle. They helped us to resolve all our doubts and to get a couple of taxis to get to the train station and airport on time. The room was spacious, clean and comfortable. Breakfast is served from 6:00 with very good Chinese and Western menu options. Definitely a place to return to. P.s Just don't confuse it with another Mercure that is about 500 meters away and is from the same hotel operator.
Response from Property: Dear Guest,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to service, cleanliness and breakfast, gives us great encouragement and we are deeply appreciative for that.We will keep up our dedication and efforts, and we look forward to welcoming you again in the future.Yours sincerely,Vlad BurazorGeneral Manager
MrPachinga
Classical King Room
Stayed in Apr 2024
Couple
8 review
10/10
Outstanding
Posted on May 13, 2024
Amazing hotel, we really apprecciated free upgrade
Response from Property: Dear Guest,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.We are very delighted to know that you've enjoyed your recent stay with us. It is our tireless pursuit to deliver excellent hotel experience to our guests, and thank you very much for your recognition and motivation.We will keep up our dedication and efforts, and look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager
Juliana Binte
Superior Double Room
Stayed in Oct 2023
Family
3 review
6.0/10
Posted on Dec 26, 2023
It is an old building. If you are out and about and do not spend a lot of time in the hotel, this is a decent hotel as it is near to a lot of places.
Response from Property: Dear Guest,Thank you for providing us with the gift of feedback.We are sorry to know that the stay didn't meet your expectation. The hotel boasts a superior location and convenient transportation, and Renmin Square where it is located is a tranquil urban garden amidst the hustle and bustle. All employees are committed to making guests feel welcome and heart-warming. We will keep up our dedication and efforts in all aspects, and we wish you a healthy, happy and fruitful 2024.Yours sincerely,Vlad BurazorGeneral Manager
Guest User
Superior Double Room
Stayed in Oct 2023
Couple
10 review
9.5/10
Amazing
Posted on Nov 27, 2023
Excellent hotel with charm with very efficient service and kind team.
Response from Property: Dear Guest,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to service gives us great encouragement and we are deeply appreciative for that.We will keep up our dedication and efforts, and look forward to welcoming you again in the future.Yours sincerely,Vlad BurazorGeneral Manager
andreagrezz
Classical King Room
Stayed in Jul 2023
Traveling with friends
21 review
8.0/10
Very Good
Posted on Aug 7, 2023
Nice hotel with a good location. Service is fine and room spacious and clean. Some difficulties with English but staff was nice and available.
Response from Property: Dear Guest,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. We are deeply motivated by your recognition and greatly appreciative for it.Please accept my apology for any inconvenience caused by the English proficiency, we will continue and enhance our efforts on the language training and keep up our dedication. Look forward to welcoming you again in the near future.Yours sincerely,Vlad BurazorGeneral Manager
Guest User
Superior Double Room
Stayed in Jun 2023
Solo traveler
5 review
9.0/10
Great
Posted on Aug 26, 2023
The hotel definitely has a 1950s luxury vibe, it's a part of a large Renmin Square hotel complex that share some facilities (notably a great swimming pool in the next building). The location is great, walking distance to the city centre and like 7 min from metro. The hotel made a mistake in my booking and upgraded me to a suite as a result (which was nice but that room was not ready so I had to wait). The suite was nice, with a comfortable bed and pretty much twice everything I needed. Also two wifis - only the Renmin one worked, the hotel one recommended by reception did not work at all. The room had like 20 switches next to the bed, I picked the 'Night' one - bad surprise, it also switches off the bedside socket so I woke up to a discharged phone.
Response from Property: Dear Guest,Thank you for providing us with the gift of feedback.We are happy to know that you are satisfied with your recent stay in general, thank you for your recognition. At the same time, I'm terribly sorry for the charging incident. We will look into that immediately. Please accept my sincere apology for any inconvenience caused. Our dedication and efforts will never stop, and we look forward to having the opportunity to serve you again in the future.Yours sincerely,Vlad BurazorGeneral Manager