The Westin Xi'an

The Westin Xi'an Reviews

The Westin Xi'an

No. 66 Ci'en Road, Yanta District, Xi'an, Shaanxi, 710061, ChinaSee Hotel Details
The Westin Xi'an
The Westin Xi'anThe Westin Xi'anThe Westin Xi'an
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Guest Reviews

9.4/10
Outstanding
10573 review
Verified reviews
Location9.5
Amenities9.3
Service9.5
Cleanliness9.5
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All reviews(10573)
Positive reviews(10351)
Reviews with photos/video(2072)
Great location(3655)
Delicious breakfast(876)
Friendly front desk staff(615)
Perfect for kids(363)
Well designed(301)
Tasty restaurant(74)
Delicious buffet(74)
Negative reviews(222)
Guest User
Executive Club Room ( Twin bed)
Stayed in Jun 2025
Family
9 review
9.5/10
Amazing
Posted on Jul 28, 2025
Everything was great. Thanks to the Guo Guo at reception for upgrading room!! Literally on the doorstep of attractions. Nice club lounge for a drink and snack. Only complaint was aircon in living room was malfunctioning now and again. Swimming pool was small and changing room could be cleaner but I guess it's outsourced to an external company...
Guest User
Apartment King Room
Stayed in Apr 2025
Solo traveler
2 review
9.5/10
Amazing
Posted on Jun 10, 2025
The hotel was wonderful. Room was spacious and clean, although a little tired and could use some renovation, but the amenities are so great that it covers. Bedding was so comfortable and the texture was so great! Staff are all super friendly, polite and helpful. I really enjoyed my time here. After a day of sightseeing, it really felt like returning to home. Only thing is that it’s a bit of a walk to the metro station. But I love how it is so close to the museum!
Response from Property: Dear guest, thank you for choosing The Westin Xi'an and sharing your stay experience. We are delighted to see your praise for our service, and we will continue to maintain this enthusiasm. We look forward to meeting you again. Have a nice day!
Andrew Lim Rui Kun
Westin Apartment Family Room (Family Enjoyment + Sofa Bed)
Stayed in May 2025
Family
11 review
8.5/10
Very Good
Posted on Jun 11, 2025
Very nice location. Everything you need is just stone throw away
Response from Property: Dear guest, thank you for choosing The Westin Xi'an and sharing your stay experience. We are delighted to see your praise for our service, and we will continue to maintain this enthusiasm. We look forward to meeting you again. Have a nice day!
Princein
Westin Deluxe Twin Room
Stayed in Apr 2025
Business traveler
38 review
10/10
Outstanding
Posted on May 23, 2025
Good location, good service and nice breakfast. Next to 大唐不夜城.
Response from Property: Dear guest, thank you for choosing The Westin Xi'an and sharing your stay experience. We are delighted to see your praise for our service, and we will continue to maintain this enthusiasm. We look forward to meeting you again. Have a nice day!
Patrick
Super Room (Double Bed)
Stayed in Feb 2025
Business traveler
5 review
10/10
Outstanding
Posted on Mar 29, 2025
Perfect location and the service team is super helpful and easy to communicate with.
Response from Property: Dear guest, thank you for choosing The Westin Xi'an and sharing your stay experience. We are delighted to see your praise for our service, and we will continue to maintain this enthusiasm. We look forward to meeting you again. Have a nice day!
Guest User
Apartment King Room
Stayed in Jan 2025
Couple
12 review
10/10
Outstanding
Posted on Feb 5, 2025
Location is perfect. Room are new and fresh. They even gave us some fruits for free.
Response from Property: Dear guest, thank you for choosing The Westin Xi'an and sharing your stay experience. We are delighted to see your praise for our service, and we will continue to maintain this enthusiasm. We look forward to meeting you again. Have a nice day!
Katherine Chiam
Apartment King Room
Stayed in Nov 2024
Couple
2 review
9.0/10
Great
Posted on Jan 2, 2025
The looks and feel of the hotel is nostalgic. A bit old in terms of the room that we stayed in. As Xi’an is known for its spicy food, it’s a reprieve to have some non-spicy options provided at breakfast. The spread for the buffet dinner is nice and filling. Overall it’s a great place to stay-in and relax.
Response from Property: Dear guest, thank you for choosing The Westin Xi'an and sharing your stay experience. We are delighted to see your praise for our service, and we will continue to maintain this enthusiasm. We look forward to meeting you again. Have a nice day!
Guest User
Apartment King Room
Stayed in May 2025
Couple
3 review
9.5/10
Amazing
Posted on Jul 2, 2025
Great location and staff service excellent. We enjoyed the spacious room and amenities. Club lounge was nice.
Response from Property: Dear guest, thank you for choosing The Westin Xi'an and sharing your stay experience. We are delighted to see your praise for our service, and we will continue to maintain this enthusiasm. We look forward to meeting you again. Have a nice day!
Guest User
B.Duck Theme Family Room (Double Bed) Educational Child's Building Block Table
Stayed in May 2025
Family
2 review
9.5/10
Amazing
Posted on Jun 6, 2025
The Westin has a prime location which saved us a lot of time on visiting the grand tang mall and longest day Chang’an. The staff Nico and her team are very swift and efficient responding to our requests. They also offer high quality breakfast. The only thing we are not very impressed is the dark theme color of the room as we like the bright and light interior color. But I guess that is the ancient Chinese style.
Response from Property: Dear guest, thank you for choosing The Westin Xi'an and sharing your stay experience. We are delighted to see your praise for our service, and we will continue to maintain this enthusiasm. We look forward to meeting you again. Have a nice day!
Guest User
Apartment King Room
Stayed in Mar 2025
Family
2 review
10/10
Outstanding
Posted on May 3, 2025
The location of the hotel is good, but I didn't go to the Great Wild Goose Pagoda. Next time I have the opportunity, I will come back to the front desk. The nico service is very good
Response from Property: Dear guest, thank you for choosing The Westin Xi'an and sharing your stay experience. We are delighted to see your praise for our service, and we will continue to maintain this enthusiasm. We look forward to meeting you again. Have a nice day!
Bette
Westin Deluxe Twin Room
Stayed in Mar 2025
Traveling with friends
10 review
10/10
Outstanding
Posted on May 26, 2025
We had a wonderful stay at the Westin.   Our room and bathroom were spacious, and the beds and pillows were so comfy!   The staff were very helpful and friendly, even though this is a big hotel with many guests coming and going.   We liked staying here so much, we extended  our stay for another week.  We were very impressed by Leona, who went the extra mile to help us with our reservation.  She also personally delivered a pot of iced lemon tea to our room when she noticed how much we liked it.   The staff helped us to get taxis, and carried our bags when needed.   The breakfasts were always sumptuous, with a lot of variety.   We fell in love with the Mai, the Japanese restaurant, and ate there many times.   The chef was outstanding, providing consistently delicious food that rivaled what we ate in Tokyo,  and the staff, especially Kerry, were always warm and attentive, which made eating there such a lovely experience..   All said, the Westin is truly a five-star hotel, and is highly recommended.
Response from Property: Dear guest, thank you for choosing The Westin Xi'an and sharing your stay experience. We are delighted to see your praise for our service, and we will continue to maintain this enthusiasm. We look forward to meeting you again. Have a nice day!
Guest User
Apartment King Room
Stayed in May 2025
Family
3 review
10/10
Outstanding
Posted on Jun 7, 2025
Was able to help deposit out luggage for 2 nights while we went out to Hua Shan.
Response from Property: Dear guest, thank you for choosing The Westin Xi'an and sharing your stay experience. We are delighted to see your praise for our service, and we will continue to maintain this enthusiasm. We look forward to meeting you again. Have a nice day!
Guest User
Westin Deluxe Twin Room
Stayed in May 2025
Couple
18 review
10/10
Outstanding
Posted on Jun 11, 2025
The spa was great! Room amenities good..with bathtub and bidet. Location superb
Response from Property: Dear guest, thank you for choosing The Westin Xi'an and sharing your stay experience. We are delighted to see your praise for our service, and we will continue to maintain this enthusiasm. We look forward to meeting you again. Have a nice day!
Roxana Cheng
Westin Apartment Family Room (Family Enjoyment + Sofa Bed)
Stayed in Mar 2025
Family
3 review
8.5/10
Very Good
Posted on Apr 12, 2025
Very close to the Big Goose Pagoda and right beside the night street area. The room is not in the main hotel building, needs to walk 5 mins inside hotel corridor from hotel lobby. Room is spacious with proper residence amenities and a washing machine. King size bed and a big sofa bed.  Great for family of 3-4.
Response from Property: Dear guest, thank you for choosing The Westin Xi'an and sharing your stay experience. We are delighted to see your praise for our service, and we will continue to maintain this enthusiasm. We look forward to meeting you again. Have a nice day!
KY Traveller
Executive Club Room ( King bed)
Stayed in Aug 2024
Couple
5 review
10/10
Outstanding
Posted on Sep 17, 2024
This hotel is at a superb location just next to 不夜城. However, to go to Metro need a long walk. Breakfast has wide selection of food. Bed is very comfortable. We also tried the buffet dinner which is great. Also visited the free ticket to basement museum which is quite a good scale and collections. Truly enjoyed our 3 night stay at this hotel. Highly recommended although price is not cheap.
Response from Property: Dear guest, thank you for choosing The Westin Xi'an and sharing your stay experience. We are delighted to see your praise for our service, and we will continue to maintain this enthusiasm. We look forward to meeting you again. Have a nice day!