Ramada Plaza by Wyndham Xi'an South Reviews

Nice hotel and the price are acceptable in this area service is fantastic always ask the customers for their needs,and delayed check out service made me surprised never seen any hotels can check out around 15：30 without any pressure for the people who wake up late.Bed comfort especially the pillow really love it.absolutely come back again next time in xi an

Fantastic customer service, really appreciate the assistance from the bilingual staff members! Booked two nights on Trip, then extended my stay directly with the hotel who price matched my initial two nights. Extensive breakfast, both local and western. Small but functional gym. The hotel is 18 minutes from the metro, but it’s a walkable distance, however, once you’re on the metro, it’s easy to navigate to the major sites. The hotel lobby is quite fancy and the room is lovely. Recommend this hotel.

Rose sun was very helpful!

Very good hotel. The staff is always trying to fulfill the wishes of the guests, they are very friendly and helpful. I was helped to order cabs, to order food and with other information. The rooms are clean and comfortable with plenty of space.

Booked for a friend, checked out today and all said they were very satisfied with their stay, especially mentioning that the pillows were very comfortable. The hotel also has a butler who added WeChat, whose name should be Xiao Sun. If you need anything, the butler will reply quickly and deliver it to the room. Check-out also arranged a late check-out in advance, and the invoice was issued in advance. They responded to any request. The other hotel staff were also very polite and greeted each other when they met. We went to the Mixc and the Tree of Life in the evening, and it was good for taking pictures.

The hotel is in a good location, not far from the expressway exit and subway entrance. The lighting in the hotel lobby is quite special. I especially want to praise Manager Zhao who checked me in at the front desk. His warm and welcoming reception left a deep impression on me. After Manager Zhao learned that a friend was staying in the hotel, he added WeChat to ensure convenient service. If any problems occurred during the friend's stay, the person who made the reservation could be contacted directly without disturbing the guests. The service was considerate and humane. When checking out, I received the invoice QR code directly, which saved the trouble of communicating with the hotel again about the invoice. I like Manager Zhao of the hotel for his excellent service!

Although the hotel is a bit old, the room is clean and tidy, the service is timely and considerate, especially the air conditioner outlet is not facing the bed, which is great. The hotel is located in the south of the city, quiet and away from the hustle and bustle of the scenic area. Free parking for guests, more suitable for friends who drive. It takes ten minutes to walk to the Mixc, and you can go to the Tree of Life at night. There are many places to eat around, such as Zhangji Ziwu Road Roujiamo, Wenhui Noodle House, and Dexinglou Paomo. The Shaanxi Natural History Museum is also nearby, where you can take your kids for a walk. Suggestions: The lobby can be renovated, it is a bit rustic now; it is better to swipe the room card to get on the elevator to improve safety and privacy.

From booking to check-out, this trip to Xi'an was completely sublimated by the ultimate service of Ramada Plaza Xi'an Imperial Garden! Not only did I appreciate the shock of the Terracotta Warriors, but I also felt the warmth of my family. It is no exaggeration to say that I was very satisfied with the hotel stay. The hotel room attendant was very surprised by the birthday arrangement: because I was celebrating my birthday with my child, I contacted the hotel housekeeper in advance to communicate the needs. The hotel also had a lot of advances and retreats that day, but it was always responsive. After arranging it, the housekeeper communicated the room arrangement in advance. As soon as I opened the door, there were balloons on the floor, and towels were used to fold cute elephants and cakes on the bed. What was even more touching was that the housekeeper Rose Sun Wenjing also prepared a panda gift, and was very surprised to send a small cake. She communicated the time of sending the room in advance and took the initiative to sing birthday songs for the children. I thought it was just the housekeeper, but I didn't expect the hotel front office manager and other colleagues to sing birthday songs. I felt that the hotel valued the guests. During the three-day stay, the butler was very friendly and enthusiastic, and answered all my questions. The best thing was that he helped me to check out late on the day of departure. It was really great. I happened to go to the Shaanxi History Museum in the morning, and I came back just in time. This trip to Xi'an was perfect.

Overall, the hotel has a good price/performance ratio. The rooms are spacious, comfortable, clean and hygienic. Manager Zhao at the front desk added a lot of warmth to my journey with his professional and enthusiastic service. From the detailed communication before check-in to the thoughtful arrangements upon arrival, he always responded to my needs with efficient work efficiency and a sincere smile. He even took the initiative to coordinate resources after learning that I had special needs to ensure that the problem was solved satisfactorily. Whether it was the quick response late at night or the patient answers at any time, it made me feel very caring. This service attitude that goes beyond expectations has undoubtedly won the trust and goodwill of customers for your hotel. I will definitely choose this hotel again and am willing to recommend it to my friends!

The hotel's design style is classical and warm. The fragrance and background music in the lobby make people relax instantly. The room is spacious and bright, and the bedding is soft and skin-friendly. You don't want to get up after lying down! The breakfast is rich in variety, and the local snacks are very delicious. From check-in to check-out, Rose made me feel meticulous care in every detail, which completely exceeded my expectations!

Staying at Ramada Plaza Xi'an Huangyuan Hotel was a great experience! As soon as I stepped into the hotel, the elegant decoration style attracted me, and the spacious and bright lobby was high-end. Mary at the front desk was warm and thoughtful, checked in quickly, and introduced the hotel facilities intimately. The room was clean and tidy, the layout was warm, and the bedding was comfortable, so I could sleep well after a tiring day. The soundproofing of the room was also good and very quiet. The hotel's dining is rich and varied, and the breakfast is varied, both Chinese and Western, and the taste is amazing. The gym is fully equipped to meet my daily exercise needs. The location is also very superior, with convenient surrounding transportation and close to the subway station, making it convenient to travel. Whether it is a business trip or a vacation, this is an excellent choice, highly recommended!

I stayed at the Ramada Hotel during the Qingming Festival and I have to give it a full score! The room is very large, and the 2.6-meter bed is very spacious, and the children are very happy! From check-in to check-out, the housekeeper Rose made me feel the hotel's care and professionalism in every detail, and really made me feel "at home". The front desk was also very enthusiastic and any problems would be solved quickly!

My girlfriend gave it 5 points, saying she remembered it well. The sanitation is pretty good, the lobby is very grand, and the staff is very nice and gentle. The location is excellent, the transportation is convenient, and there is a Renaissance next to it, which is also good.

The location is excellent. It's close to the Vientiane City Tree of Life and the City That Never Sleeps. The room is very satisfactory. The front desk and room service are very good. We checked out late at noon with our children. After their housekeeper Wang Junrui learned about it, he took the initiative to extend the check-out time to 3 pm for us. Thank you very much! 💪