AHS Awake Hotel (Xi'an Bell and Drum Tower Huimin Street Store) Reviews
AHS Awake Hotel (Xi'an Bell and Drum Tower Huimin Street Store)
386 East Street, Xincheng District, Xi'an, Shaanxi, ChinaSee Hotel Details
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1 night
Guest Reviews
9.3/10
Very Good
1640 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.3
Service9.5
Cleanliness9.4
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All reviews(1640)
Positive reviews(1621)
Reviews with photos/video(240)
Easy to get around(240)
Convenient location(222)
Friendly front desk staff(164)
Awesome amenities(161)
Close to metro(142)
Classy environment(101)
Quiet & comfortable(58)
Would stay again(32)
Negative reviews(19)
LuckyUmaya
Guestroom (Double Bed)
Stayed in Jun 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jul 23, 2025
I really enjoyed my stay at AHS Awake Hotel - the staff are very friendly and efficient with checking you in. The room was a good size and had everything you’d need and most importantly, it was clean! They also have self-service laundry, which is very convenient. The location is really good too - a minute walk from the metro and about 10min walk to Bell & Drum towers, and Muslim Street. I’d stay here again!
Response from Property: 【❤️落地窗+零壓床墊+新風系統+高清投屏❤️】非常感謝您對酒店服務的認可,酒店人員都是經過嚴格的培訓上崗,盡力的去幫助每一位客人解決在住期間的遇到的問題,同時我們酒店也提供叫醒服務,打印服務,打包早餐服務,有需要可以隨時撥打前台電話“0”非常期待您的下次光臨
SUPANEE CHEEWAPAT
Superior Queen Room
Stayed in Jun 2025
Solo traveler
15 review
10/10
Outstanding
Posted on Jul 21, 2025
The room is clean. Everyday have a maid to clean our room. The location is great just next to the bell tower. The metro is just in front of the hotel. Every convenience.
Response from Property: 【❤️記憶棉枕+零壓床墊+獨立空調+高清投屏❤️】感謝您對小艾衞生的認可,我們艾豪森酒店客房清潔都是早晚二次消毒,客人用品保證一客一換,每日嚴格查房,為您入住的衞生把好每一道關卡,如果您對酒店滿意也可以推薦給身邊的朋友過來入住哦!
Brian Asher
Executive Double Room
Stayed in May 2025
Couple
18 review
10/10
Outstanding
Posted on Jun 13, 2025
Great location for our couple days seeing the Terracota warriors and Xi’an. Close to the metro and the drum and bell tours. Kind staff and quiet room!
Response from Property: 【❤️設計格調+閑憩安眠❤️】感謝您這麼貼心的好評,小艾都有點小小的驕傲了呢,酒店地處鐘樓核心商圈,交通便利臨近鐘樓地鐵站2號線和6號線G1口100米,去往鐘樓鼓樓,永寧門城牆,大唐不夜城,永興坊,西安SKP等著名景點路程均在20分鐘以內。小艾會繼續努力,讓您在我們酒店入住時能夠體會到家的温暖與舒適。相遇便是緣分,總有不期而遇的温暖,我們會更棒,加油做到更好!!!期盼您的再次到來,祝您生活愉快。
Nico
Delightful Double Bed Room [Floor-to-Ceiling Window + Fresh Air System + Zero Pressure Mattress + HD Projection]
Stayed in May 2025
Solo traveler
8 review
10/10
Outstanding
Posted on Jun 8, 2025
I love every single bit of pieces of the hotel.
Location
Staff
Surrounding area
There were so many malls restaurant and just a little walk u arrive at the xian bell tower. 15 mins walk to muslim quarter.
Perfect location
Im gonna be back staying here if im coming back to xian
Gave me free gift at the end of stay and you can ask for bottled water in the reception for free!
NV
Solo traveler
Response from Property: 【❤️落地窗+新風系統+護頸記憶棉枕❤️】哇!收到您的好評,小艾簡直開心到轉圈圈~感謝您對小艾的認可呀!您的滿意是對團隊最大的鼓勵,期待再次為您打造温暖的“旅途中的家”!
Lsy1031
Superior Queen Room
Stayed in May 2025
Solo traveler
4 review
10/10
Outstanding
Posted on Jun 12, 2025
The location of hotel is very convenient and near to metro station. Very near to drum & bell tower, hotel room is clean and tidy. Overall staying experience is very good. Definitely recommended to stay!!!
Response from Property: 【❤️Design style + quiet sleep❤️】I believe that every encounter in life is hard-won, and we cherish every encounter to provide you with high-quality and efficient service experience. The hotel is located in the Bell Tower Business District, close to the Bell Tower and Drum Tower. At the same time, the hotel is also equipped with self-service laundry, dryers, hanging irons and other equipment. Xiao Ai is very happy to bring you good memories after separation, and sincerely looks forward to your visit again.
Conor’s
Guestroom (Double Bed)
Stayed in Jun 2025
Couple
12 review
10/10
Outstanding
Posted on Jul 15, 2025
Really good place to stay. Amazing location and super friendly staff
Response from Property: 【❤️落地窗+零壓床墊+新風系統+高清投屏❤️】感謝您對我們服務的肯定與好評!從入住接待到日常需求響應,每一位員工都在用心做好細節,您的滿意就是對我們最大的鼓勵。我們會把這份認可化為動力,持續提升服務品質,讓每一次相遇都更舒心。期待很快能再次為您服務,祝您生活愉快,萬事順意!
Guest User
Superior Queen Room
Stayed in Jun 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Jul 4, 2025
Nice and cozy hotel near the Bell tower and Wall South gate
Response from Property: 【❤️記憶棉枕+零壓床墊+獨立空調+高清投屏❤️】感謝您這麼貼心的好評,小艾都有點小小的驕傲了呢,酒店地處鐘樓核心商圈,交通便利臨近鐘樓地鐵站2號線和6號線G1口100米,去往鐘樓鼓樓,永寧門城牆,大唐不夜城,永興坊,西安SKP等著名景點路程均在20分鐘以內。小艾會繼續努力,讓您在我們酒店入住時能夠體會到家的温暖與舒適。相遇便是緣分,總有不期而遇的温暖,我們會更棒,加油做到更好!!!期盼您的再次到來,祝您生活愉快。
Hannah Wye
Superior Queen Room
Stayed in Feb 2025
Solo traveler
20 review
8.0/10
Very Good
Posted on Mar 30, 2025
Average good.
Location is great, near Metro Line6, 1-2 mins walk from G1 exit. 4mins walk from night market street LuoMaShi. 6 mins walk from ZhongLou underground exit 5. Very convenient.
Cleanliness: So so. I was shocked by the false eyelash from the previous who stayed there. It sticked on the wall beside the basin. Was thinking worm or animal, seriously scared at first. Then found out it is a false eyelash. I didnt ask for change room, just use tissue picked it up and throwed.
Room is dusty at some corner like the cabinet at the bottom beside the bed that (put slippers), it is so dusty. The other room might be the same dusty.
Amenities: Basic. With hair dryer, slippers, toothpaste and toothbrush, comb, cotton bud and facial cotton. 2 bottles of drinking water everyday, tea and kettle. However, they dont provide hair conditioner, only shower gel and shampoo in the bathroom. And they dont provide body lotion too. Bed with 2 pillows. Other amenities are okay.
They only have 1 washing machine (detergent provided), and 1 dryer free of charge. I was unable to use the dryer as it was running at the moment by other people.
Customer Service is great, friendly and very helpful. They help me picked-up the call from my tour leader (as I dont have local phone number), and then call to my room to inform me the message from my tour.
Soundproof: so so. Can hear the other neighbors open and close doors, and if they talk too loud. But not a big problem as it was just a while.
Response from Property: Thank you very much for choosing to stay in our hotel and taking the time to share such detailed feedback! We are very pleased to know that you are satisfied with the location and service of the hotel, but we are deeply sorry for the lack of hygiene details.
Regarding the cleaning omissions you mentioned (such as leftover items and dust removal dead corners), this is indeed not in line with our service standards. We have checked the situation with the housekeeping team as soon as possible, and immediately strengthened the cleaning process and quality inspection of details such as corners and bottoms of furniture. It is a pity that you did not inform the front desk of the problem at that time, otherwise we will definitely clean or upgrade the room for you immediately to ensure your experience is worry-free.
Your feedback is a beacon for our improvement. We have carried out special employee training for this incident and strive to provide every guest with a more extreme stay environment in the future. We sincerely invite you to choose us again on your next trip and give us the opportunity to present you with a brand new experience.
I wish you a happy life and look forward to seeing you again!
Guest User
Happy Parent-child Room
Stayed in Feb 2025
Family
1 review
10/10
Outstanding
Posted on Mar 17, 2025
Very nice hotel! Location is strategic and the hotel is very clean! Receptionist is responsive. They refill toothbrush, water, tissues and everything everyday even you’re not using it, this is the best part as we no need to request. Free laundry with dryer. The only problem is that the room is full of food smells because restaurant is just next to the hotel. The room is really spacious and comfortable. Thank you for the pleasant stay❤️
Response from Property: Thank you for your recognition of Xiao Ai's hygiene. Our Aihausen Hotel's guest rooms are disinfected twice a day in the morning and evening. The guest supplies are guaranteed to be changed after each guest. We conduct strict room inspections every day to ensure every checkpoint of hygiene for your stay. If you are satisfied with the hotel, you can also recommend it to your friends to stay here!
Anonymous User
Superior Queen Room
Stayed in Jun 2025
Solo traveler
6 review
8.5/10
Very Good
Posted on Jul 27, 2025
Very convenient location - relatively new hotel, helpful staff. Room itself is nice and good amenities. However, there was a very bad smoke-smell in the room. After a while in the room, I didn’t notice anymore, but everytime I entered it was bad. The AC was working fine, but there was a bright green light on the control panel, which itself was located right next to the bed. You couldn’t turn off the light on the panel without turning off the AC, so you either have to sleep without AC or with a small green light shining in the night. It was not crucially bad, but it bothered a little bit. Breakfast was good, sadly no coffee. Gym is very very small (see picture of the hotel), but I didn’t use it, so I didn’t care.
Overall nice stay nevertheless.
Response from Property: 【❤️記憶棉枕+零壓床墊+獨立空調+高清投屏❤️】沒有得到親的5分好評,嗚嗚,小艾非常傷心,酒店地處繁華的鐘樓商圈,房間都是温馨型,訂房頁面上有展示我們房型訊息有窗無窗面積大小以及我們酒店配套設施的介紹。酒店的配備設施都是用的高品質的產品哦:所有的房間用品都是一客一換,酒店的一樓有自助洗衣房,洗衣機,烘乾機,掛燙機,洗衣液,消毒液等等都是免費提供給客人的,這些都是我們為每個客人精心準備,感謝您的喜歡,我們也會努力做得更好。您之後入住本店有任何問題隨時告知我們哦,我們會盡力幫您解決。
Brody Taylor
Guestroom (Double Bed)
Stayed in Jun 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Jul 17, 2025
Extremely convenient location. Center of the city and about a 45 minute taxi to the terracotta warriors.
Response from Property: 【❤️落地窗+零壓床墊+新風系統+高清投屏❤️】您的滿意入住對小艾來説也是極大的鼓勵,我們艾豪森酒店旁邊即是騾馬市步行街,步行前往回民街也衹需要十分鐘,歡迎您體驗西安美食,更感謝您選擇我們艾豪森酒店,小艾一定會再接再厲。
Shueh Pheng
Superior Queen Room
Stayed in May 2025
Family
4 review
10/10
Outstanding
Posted on Jun 30, 2025
Nice hotels with washing machine which convenient for traveller. Service crew also very nice. I am booked standard room when arrive found there is only table not very convenient for us stay for few day's as luggage need to put on floor. I am request another design which hv long chair can put my luggage. Front desk offer me another type of room which is bigger, i thought need to pay for upgrade but he provide me free upgrade. Appreciated it.
Will stay again if hv chance to visit Xi An
Response from Property: 【❤️記憶棉枕+零壓床墊+獨立空調+高清投屏❤️】相信生命中的每一次邂逅都來之不易,我們更珍惜每一次的相遇為您提供優質高效的服務體驗,酒店地處鐘樓商圈,臨近鐘樓鼓樓,同時酒店還配備自助洗衣房,烘乾機,掛燙機等設備,一應俱全。小艾很高興在分別之後還能為您帶來美好的回憶,真誠的期待您的再次光臨。
Guest User
Guestroom (Double Bed)
Stayed in Apr 2025
Traveling with friends
1 review
9.0/10
Great
Posted on May 4, 2025
No smoking smell👍
Response from Property: 【❤️落地窗+新風系統+零壓熟睡床墊❤️】沒有得到親的5分好評,嗚嗚,小艾非常傷心,酒店地處繁華的鐘樓商圈,房間都是温馨型,訂房頁面上有展示我們房型訊息有窗無窗面積大小以及我們酒店配套設施的介紹。酒店的配備設施都是用的高品質的產品哦:所有的房間用品都是一客一換,酒店的一樓有自助洗衣房,洗衣機,烘乾機,掛燙機,洗衣液,消毒液等等都是免費提供給客人的,這些都是我們為每個客人精心準備,感謝您的喜歡,我們也會努力做得更好。您之後入住本店有任何問題隨時告知我們哦,我們會盡力幫您解決。
Guest User
Delightful Double Bed Room [Floor-to-Ceiling Window + Fresh Air System + Zero Pressure Mattress + HD Projection]
Stayed in Apr 2025
Family
16 review
10/10
Outstanding
Posted on May 26, 2025
We had a wonderful stay in this hotel. The staff was very helpful, helping us to order diapers for our baby.
Everything was perfect, except from the breakfast. There was very little, almost no choice at the "buffet". We would have preferred just to have a Chinese breakfast like a noodle soup, but there was none.
Response from Property: 【❤️落地窗+新風系統+護頸記憶棉枕❤️】感謝您這麼貼心的好評,小艾都有點小小的驕傲了呢,酒店地處鐘樓核心商圈,交通便利臨近鐘樓地鐵站2號線和6號線G1口100米,去往鐘樓鼓樓,永寧門城牆,大唐不夜城,永興坊,西安SKP等著名景點路程均在20分鐘以內。小艾會繼續努力,讓您在我們酒店入住時能夠體會到家的温暖與舒適。相遇便是緣分,總有不期而遇的温暖,我們會更棒,加油做到更好!!!期盼您的再次到來,祝您生活愉快。
Neekorn
Deluxe 2-bed Room
Stayed in Mar 2025
Traveling with friends
13 review
10/10
Outstanding
Posted on Apr 17, 2025
Nice hotel
Response from Property: [Design style + neck protection memory cotton pillow] Thank you for your thoughtful praise. Xiao Aidu is a little proud. The hotel is located in the core business circle of Bell Tower, with convenient transportation, 100 meters from Bell Tower Subway Station Line 2 and Line 6 G1 Exit. Go to Bell Tower Drum Tower, Yongning Gate Wall, Datang Nightless City, Yongxing Square, Xi'an S KP and other famous scenic spots are within 20 minutes. Xiao Ai will continue to work hard so that you can experience the warmth and comfort of home when you stay in our hotel. Encounter is fate. There is always the warmth of an unexpected encounter. We will be better. Come on to do better!!! Looking forward to your next visit and wish you a happy life.