Mercure Xi'an Stadium Hotel Reviews

They have the best toilet with bidet wash which is hard to find in China. The staff are all very friendly and is near to subway station.

I had a fantastic experience with luxurious amenities. The location wasn't really convincing and my room had no city view

This hotel makes people feel at home as soon as they enter. The room facilities are complete and the overall stay experience is excellent. The front desk staff, Ah Hang, provided very good service! It is indeed a good choice for quality accommodation. It is a very good Mercure. Highly recommended!

It's a very good hotel. It's inside the stadium. It's very convenient to move around the city. The airport pick-up and drop-off service is also very good. A shuttle bus is thoughtfully prepared for leaving the stadium. After-sales service is also very good. Will stay again next time

Very close to the subway, convenient for travel, rich breakfast, and pick-up and drop-off from Xi'an North Station. This Mercure hotel makes people feel at home as soon as they enter the door. The room facilities are complete and the overall stay experience is excellent. The front desk staff, Ah Hang, provided very good service! Very patient! It is indeed a good choice for quality accommodation. It is a very good Mercure hotel and is worth recommending!

This is a new store. The lobby and rooms are very unique. The manager Leon is serious and responsible. It is very quiet and comfortable. The rooms are also very tidy. The hotel has a nice pick-up and drop-off service. I will stay in this hotel again!

The room is clean and tidy, the location is very good, there are many snacks around, and the front desk service is also very good! Actively solve problems! Will order again next time I come!

I really like the atmosphere of this hotel, it’s very nice! Allowing people to relax and unwind. The attentive and considerate service of the hotel receptionist Ahang is very impressive. Looking forward to your next stay!

The service is very good, the room arrangement is also very quiet, it's really a good stay, the service is very enthusiastic, the service is pretty good, keep up the good work!

Facilities: very new Hygiene: very clean Environment: good Service: Very considerate, children are provided with slippers and dental kits, fruits are also given, and they will say hello when they meet in the aisle.

Good environment, friendly service, breakfast is very delicious

The service is very good and the breakfast is delicious

The service is very friendly and there is a shuttle bus to the subway station.

Overall feeling: a fast hotel with new facilities and no services. I didn't want to write a review, but the follow-up operation made me feel that the experience was extremely poor. 1. Location: It's inside a stadium, quite hidden. It's not very convenient to take a taxi. You need to walk to the roadside or wait for a taxi. If you call for a taxi, you can wait for the car to arrive, but when you come back from the taxi, the driver doesn't want to take it inside, so he basically just leaves it on the roadside and goes in himself. The hotel has a small shuttle bus, but no staff proactively informed us of the service or asked if we needed it. 2. Service This is the worst experience. Check-in: The arrival time booked by Ctrip is 16:00, but the actual arrival time is after 16:30. When checking in, there was a family of three checking out, and they should have finished checking out. There were two female staff at the bar looking at the computer all the time, and a male staff member was standing next to me. No one paid any attention to me. I didn't know what they were busy with. I took the initiative to say hello and told me to wait a moment. After 6 minutes, I was told that the room had not been cleaned and I was asked to wait in the lobby for half an hour. It was already 17:00 and the room needed to be cleaned temporarily? There was no apology, he just told me that there were more than eleven people and asked me to wait. The staff gives the impression that they are busy and don't want to talk to you, but they don't know what they are busy with because they are not serving any customers. Check-in: The staff I met after going upstairs were very enthusiastic and took the initiative to say hello. But after entering the room, I found that the electric curtains were broken but the gauze curtains were good. After opening it, I found that the window was very small and very high. Maybe that's why the curtains are closed. There is also no room upgrade service and welcome fruit for points redemption on Ctrip (this may be a problem with Ctrip). I put down my luggage and took a short rest. I was about to go shopping in Datang Everlasting City, but I encountered a problem with the location. I waited for a long time for the bus. After waiting at the door for 15 minutes, I got tired and sat on the small shuttle bus of the hotel for 5 minutes. A service person came out and asked if it needed to be delivered to the curb. But the car has already arrived at the hotel door. The air conditioner is very noisy when sleeping at night, so the only option is to supply air. Check out: Before checking out at 11 o'clock, I took the initiative to give the room card to the staff. There was no communication throughout the process, only the words "Hello, check out" from me. The mysterious operation happened. I went to the door to smoke, and a male staff member chased me out and passed me to give souvenirs to my previous guests. When I was smoking at the door, the staff chased me out to give souvenirs to subsequent guests. Maybe it’s because I’m not a member. I just feel quite lost. Here comes the real confusing operation. Around 17:30 on the day after checking out, I received a call from a hotel staff asking me if I was satisfied with the accommodation service. After I told her about the problems I encountered, the staff said I apologized and then told me not to give a negative review. I stated that I would not give a negative review and would give a neutral review based on my actual experience. The staff asked me to give it a neutral rating, but they said they could come to Xi'an to receive me well and give me a small discount. (Black question mark face?) It feels funny. Shouldn’t this kind of inquiry be done when I check out? Instead of solving the problem when it needed to be solved, you called me 6 hours after I checked out to ask for a positive review? Then they asked me to give a positive review without taking any actual remedial solutions or measures. I can only say that the overall experience is very poor. This review is based on personal experience only.