Hotels in Sanyang Square/Downtown/Railway Station Area, Wuxi

After staying for three consecutive nights, the final night turned out to be an extremely unpleasant experience. A group of loud and inconsiderate local women checked into the room next to mine. They were shouting and making noise late into the night, keeping me awake until 11:30 PM, and then woke me up again at 5 AM. I called the front desk twice to report the situation, and even walked to their door in my pajamas to record the noise they were making. I paid over RMB 1,450 for that night, yet I believe these guests, likely part of a tour group, probably paid very little—if anything at all. Situations like this shouldn't happen even in a well-managed budget hotel, let alone in a five-star, landmark hotel in Wuxi. If we say that guest behavior is beyond the hotel’s control, then what happened the next morning, on the day of my checkout, was even more baffling. The hotel changed its name overnight. The well-known management brand Hyatt officially parted ways with the hotel owner, and this hotel, once under a globally recognized brand, became a local one overnight. Staff morale was visibly low, and many seemed to face the uncertainty of possible unemployment, which clearly weighed on their minds. In the breakfast area, at the yogurt station, I couldn’t find a bowl to serve yogurt. I asked two different staff members for assistance, but both of them responded with blank expressions and said absolutely nothing to me. I felt completely ignored—even invisible. While I had only planned to report the disruptive guests, the indifference of the breakfast staff truly triggered my frustration. I immediately called to file a formal complaint. The hotel's Guest Experience Manager met with me in person, offered a sincere apology, and after learning more about the situation behind the scenes, I accepted the explanation and chose to forgive. As luck would have it, when I checked out, I ended up sharing the elevator with the same group of disruptive women. Their loud conversation inside the elevator sounded like a chorus of honking cars on a busy street. Instinctively, I raised my voice and shouted at them—and suddenly, the entire elevator went silent. Was it just a coincidence? I wasn’t angry anymore, but somehow, I felt vindicated. That’s the end of the story. I’m on the plane now, finally heading back to Sydney, Australia.

Centrally located, it's just steps away from Chong'an Temple Scenic Area and a bustling pedestrian street, yet manages to offer a peaceful sanctuary amidst the urban energy. The surrounding area is well-appointed with amenities, and both subway and bus transportation are incredibly convenient, making it effortless to explore. The customer service staff were warm and efficient, promptly resolving any issues. Our room was spacious and boasted an expansive view, ideal for enjoying Wuxi's city center nightscape. Highly recommended!

This hotel is for staying with mother and baby. The play area on the first floor is really my daughter's favorite. She doesn't even want to go out to play. The room is also very clean, the service is very good, and the breakfast is very rich. I am very satisfied with this stay. The location is very good. I also walked to Chong'an Temple in the evening. It is very close. I will recommend it to friends who go to Wuxi.

The water pressure and temperature in the bathroom were very stable, and the tropical rainforest showerhead was incredibly comfortable, leaving me feeling relaxed and refreshed. The hotel corridors and rooms were spotless, and the housekeeping was excellent. There's a gym, lounge, and laundry room on the second floor. The commercial district is a 15-minute walk away, perfect for dining, movies, and shopping. It's so convenient!

I booked a suite which was exactly like the pictures. Spacious, comfortable bed and nice bath. However I arrived at 4pm and the room wasn’t ready, I couldn’t check in until 6pm. My friends had also booked a suite but they didn’t get one and were told there was nothing the hotel could do. Overall I was happy with my experience however the rooms my friends got were nowhere near as good as mine and spoiled the holiday a bit.

A great location. Nearby to shopping malls (ie. Dayang Shopping Malls, T12 Fashion Malls etc ) and metro station. Sightseeing places such as Jiangnan Ancient Canal, Nanchan Temple, Husihan Ancient Town in Wuxi are not far from this hotel - easily accessible by Taxi for a fare of RMB10 -RMB 15 only.

As soon as you arrive at the hotel, the enthusiasm of Xiao Zhou, the front desk customer service, makes you feel very warm. When you enter the room, the decoration is very special and there is also a warm feeling. Although it was decorated in 2018, it still feels okay.

Great stay here! We enjoyed our stay here very much. Room is very comfortable and clean. Amenities are very convenient, washing room is very clean and easy to use, suitable for backpack travellers like us.

The room is quite big, with two rooms and two beds. But it was a bit stuffy to sleep at night, and it seemed that there was no air conditioning or fresh air. I didn't sleep well all night. Later I found that the window could be opened, so I opened it earlier. The phone in the room was broken. The engineering department came to repair it and said it was a line problem. The smart toilet was pretty good. Breakfast was in the revolving restaurant on the 28th floor, with a lot of varieties and everything you should have. The pickles were too salty. The wontons were good. There is free parking in the underground parking lot, just tell the front desk before leaving. The location is relatively good, not far from Hang Lung Plaza. There are many places to eat around.

Atour Hotel Chunshen Road is the best hotel to stay in no matter which aspect. This hotel is next to Metro Line 3, 150 meters walk to the hotel, there are many restaurants behind the hotel, there are leisure walking places, when the cherry blossoms are in full bloom, there are cherry blossoms to watch, very convenient. The hotel staff was very friendly, quite responsible and the breakfast was quite rich. We stayed for three nights, the service was very good, the picture was in line with the actual situation, I believe that I will choose this hotel next time I go to Wuxi, thank you for all the reception of the hotel is perfect!