InterContinental Wuxi Taihu New City Reviews

The services of the staff, Anna was excellent. This is the first time the hotel staff request to add them on a wechat group. However, it is a good thing we leave a handphone cable in the hotel and the staff wechat us and informed us about it. The hotel is very new.

Had a late evening check in yesterday and was running late for an event- George, Tarison and Kenny were super helpful with a quick check in. They also spoke English so we felt comfortable asking them questions and overall our stay was very comfortable.

Pretty good, especially Philip Torison and Kenny! Excellent service

Very good place

good location

As a hotel lover and an InterContinental member, I booked the newly opened InterContinental Wuxi Taihu New City for a 3-day, 2-night trip to Wuxi. Because we came on a working day on Friday, there were not many guests staying. I booked a one-bedroom suite, and the front desk guy helped us upgrade to a large suite that is not available for external reservations. The room is on the 19th floor, about 100 square meters. There is a guest bathroom at the entrance, and then there is a reception area and a dining area. There is a large display cabinet behind the dining table. There is a small park outside the window, and the scenery is also good. The master bedroom is also very large, the bedding is very comfortable, there is also a large sofa in the room, there is a separate cloakroom, the master bedroom's washing area is also very large, there are shower rooms and bathtubs, you can take a bath to relax after returning to the hotel after a tiring trip. The hotel facilities are very new and there is no smell. Welcome fruits have been prepared in the room when you check in. There are many varieties and they are also very fresh. In the afternoon, I tasted afternoon tea in the executive lounge. The little brother's service was super good. Because it was a working day, there were few people coming, and they were all prepared one by one. We also had dinner in the executive lounge on the first night. The food was delicious. When we returned to the room, they had already made the bed for us. It was really considerate. On the second night, we chose to have a buffet at Yuan Coffee. There were many varieties, and there were small food trucks to deliver Buddha Jumps Over the Wall, Xiao Qinglong, Wellington steak, roast duck and freshly made cocktails🍸. It was fully booked on Saturday night. It was really popular on weekends. Although the hotel is quite remote, there is a Gonghu Bay Wetland Park and Xuntang Ancient Town nearby, which can be visited. Overall, the service is very good and it feels like home.

During this trip to Wuxi, I paid great attention to hotels and resumed my choice of high-end chains. In fact, the choice was correct. From the external environment, the location is very good and it is connected to the International Conference Center. The hotel lobby is very beautiful, the room is of a suitable size and very clean, the bathroom is very smart, the hair dryer is a Dyson brand, and the small speaker in the room is a JBL, which feels very tasteful. I am very grateful to the front desk and the waiter for sending my luggage to the room, which reflects the excellent service quality of InterContinental Hotels. The catering service is really good, the semi-self-service cart dinner is very unique, and the breakfast is the best buffet breakfast I have ever used in all the hotels

This hotel is a bit unexpectedly satisfactory. It was newly opened in 2014. The parking lot is large and tram-friendly (especially Xiaopeng, which has a dedicated charging station). As soon as I arrived at the hotel gate, I felt the enthusiasm of the service. The entrance and exit are all inductive, which is very ceremonial. The concierge service is also very good, helping to take the luggage to the room, which is really very warm. The facilities in the room are also relatively advanced, Bryedo toiletries, Dyson hair dryer, Honeywell air purifier, the room is large, and it feels attentive and exquisite. The breakfast restaurant environment is also very good, the service management is very orderly, and there is a Coast City nearby, which has everything. As a new district, it is estimated that this hotel will be perfect when the surrounding construction catches up. This hotel is really recommended!

This stay at your hotel is really worth the money. From the warm reception at arrival to the intimate farewell at departure, every detail made me feel warm. Special thanks to Len at the front desk for his professional service! He not only checked in efficiently, but also took the initiative to recommend nearby food and hidden attractions for us. No matter how late you pass by the front desk, he always greets you with a smile, which instantly eliminates your travel fatigue. The experience in the executive lounge is even more surprising! Jerrick is definitely a treasure employee-the special drinks he mixes are full of creativity, and he will adjust the taste according to the preferences of the guests, and he also shares the inspiration story of each drink. His meticulous service and humorous conversation make the lounge our family's favorite place to stay. The rooms are clean and comfortable, and the swimming pool and gym are fully equipped, but the most unforgettable thing is the "human touch" brought by Len and Jerrick. If there is a service benchmark in the hotel industry, they must be a model! Highly recommended to all travelers who pursue quality and warmth, looking forward to seeing you next time!

This stay was a great experience! As soon as I stepped into the hotel, Sarah greeted me warmly, instantly dispelling my travel fatigue. The duty manager James was even more considerate, actively helping with luggage and introducing the hotel facilities in detail, which made me feel at ease. I must give a thumbs up and I will come again next time!

Staying at InterContinental Taihu New City Hotel was a great experience! Kevin, the front desk supervisor, was enthusiastic and efficient. He checked in quickly and arranged a high floor with a great view. James, the duty manager, patiently introduced the surrounding places to visit in detail. Kevin, the concierge, helped with the luggage and provided thoughtful service. From the moment I stepped into the hotel, I was surrounded by full care. I will come again next time!

The front desk manager James, the supervisor Peter and the front desk Kenny all provided very good service and introduced the surrounding landscape facilities. The overall experience was very satisfactory and I will consider staying here next time!

The most surprising thing about this trip was choosing this hotel. The service from the front desk to the lounge was very warm. When checking in, Len instantly relieved our fatigue from the journey with his warm smile. He not only completed the formalities efficiently, but also took the initiative to introduce the hotel's special facilities and surrounding travel guides. When we put forward our floor preferences, he patiently coordinated and finally arranged a quiet room with an excellent view. Full marks for detail service In the evening, when taking a break in the executive lounge, Daisy's delicate service made the whole experience even better. The specialty cocktails were amazing. Remember the guests' preferences Whether it was Len's efficient and flexible reception or Daisy's warm lounge service, we felt the deep meaning of "feeling at home". If I come to this city again, I will definitely choose here without hesitation!

Newly opened hotel Booked a twin room, the room is big Staff helped to put the beds together Super comfortable for three people Breakfast is also rich Just a lot of people during the holidays You need to wait for a table during popular times The hotel environment is really good There are also many takeaways, which is convenient Staff are also very nice Daughter likes it very much