Mercure Hotel (Wuhan Yangluo Development Zone) Reviews

The hotel staff are helpful and friendly but I like best the wanton during breakfast

The hotel is well located both to the old and new estate which is less then 15 mins drive providing foods and entertainment.

Just terrible! As soon as I checked in, the front desk operator asked me to cancel my ctrip reservation and book the room using another app, just to have free breakfast which I discovered was only a bowl of noodles because the cooks were on vacation. Of course I didn't do it because in case of problem ctrip was my only guarantee in a place like that...few days later I had the demonstration that I was correct and my choice paid back. In addition I had to copy my passport by myself because the operator was not able to use the printer. This was just the beginning... The room was dirty, the cleaner just moved the dust from one side to another of the room, cleaning only few areas and keep complaining she was the only one working, she was tired and not well paid. I found a bag of food behind a curtain probably of a previous guest, not sure how long has been there, I didn't want to look inside. Persistent smell of smoke. Towels smelled bad, like they have been wet for long time and never been washed with soap. After using the towel for the first time, I had to shower again to remove the bad smell from my body. My wife immediately found a bug, we see the service coming inside the room without knocking the door. The first days we didn't care so much until when the last day, with our big surprise, a relative came to visit us and he walked directly inside the room without using any card. In that situation we discovered that the lock was broken and anyone can come inside the room without using any card. This clearly shocked and scared me and my family, then after few hours, thanks to ctrip and the manager of the hotel, the problem was fixed. I think this hotel was a bad journey inside a nice journey. For sure it's not a 4 stars hotel, probably just a 2 or 3 stars and for sure it's too expensive for the quality of the room and the service provided. If I will come back again? Maybe after many years if I will be able to forget all of this...

Nice hotel with a superlative breakfast

The room is nice, large and clean, with a beautiful lake view. The breakfast is also good, the overall experience is very good, I will choose to stay next time. It is also very convenient for eating and traveling

In fact, what surprises me most about this store is the service. It has a nice environment and a great attitude. Customers really come first.

The room is very quiet, the environment is very good, and the service is also very good. I will stay here again next time

The room is very good, very clean, the environment is very comfortable, and the service is better.

Comfortable, complete facilities, the room near the road is still a little noisy, the front desk service is warm, the fruit is pretty good

Warm service and nice environment. Fruit was given as a gift after check-in, which is highly recommended.

A very good stay experience. Opposite the Mercure is Chaibo Lake, with a panoramic view of the golden color. The standard facilities in the room are very similar to those of the Four Seasons Hotel, clean and tidy, the lobby on the first floor is spacious, and there are plenty of parking spaces. The breakfast is good and meets our needs. The beef noodles are especially good

The front desk service is very good, the room facilities are complete, and the breakfast is rich

The room is very quiet, the environment is comfortable, the room is very beautiful, and the decoration style is very fresh and simple.

After traveling to so many places, staying at the Mercure Yangluo really made me feel at home. I was deeply touched by the warm and thoughtful service of the beautiful manager Liu at the front desk. I will stay at the Mercure Yangluo again next time I travel.