The Ritz-Carlton Chengdu Reviews

Housekeeping lady is really thoughtful. The bed to me is rather soft. Very helpful staff - Carter and Evan. The sky bar flaiir isn’t too impressive.

A Truly Exceptional 9-Day Stay at The Ritz-Carlton, Chengdu We recently spent 9 days and 8 nights at The Ritz-Carlton Chengdu, and it was an absolutely wonderful experience from start to finish. The service at the Club Lounge was outstanding—warm, personalized, and consistently attentive. Jacey, Jasmine, Cathy, Ricky, and Ann truly made our stay memorable. They not only greeted us by name but also remembered our usual preferences, making each visit to the lounge feel special and welcoming. Their attention to detail and genuine hospitality stood out every single day. We also want to highlight the efficiency of the room service reception and room service team, who were consistently swift and responsive in attending to our requests. Whether it was a simple need or a last-minute call, the service was prompt and courteous every time. A big thank you as well to the concierge team for handling our transport needs so smoothly. Special thanks to Evan, who went above and beyond to help us secure entrance tickets to the Panda Research Base when we had trouble booking it ourselves. There were many other team members who contributed to making our stay comfortable—even though we didn’t manage to get everyone’s names, we sincerely appreciate their dedication. Thank you to the entire team at The Ritz-Carlton Chengdu for making our visit so enjoyable and seamless. We truly look forward to returning again in the future.

Had a most wonderful stay in the luxurious yet lovely hotel with professional hospitality. The staff even prepared a sweet surprise for our wedding anniversary. We will be back again!

It is excellent stay in chengdu . Very relaxing comfortable. Friendly staff . Lot of food availability near areas like McDonald’s, subway, Chinese foods , barbecues etc . In street can found lot fresh fruit sellers .

It is undoubtedly one of the best Ritz I have been̈ to. Value for money, service, attention to detail, the spa & pool. Only I got charged 170 RmB for a pair of trousers & 1 shirt; which still ĺeave this Ritz 10 out of 10.

excellent service and environment, one of the better 5-star hotels in the area

Very nice and comfortable hotel. All staff are nice and helpful, especially those at the Executive Lounge. The food at the Lounge is very delicious and the chef can prepare our dishes according to our needs. However it is a bit far from the nearby shopping areas, a 20-25 mins walk is needed. We will choose this hotel again if we visit Chengdu again in future.

The breakfast is excellent with wide variety of the choices, including but not limited to dim sum, Japanese cold noodles, fresh fruits. I like the panda coffee very much. The service of the restaurant is excellent too. The room is tidy and spacious.

Awesome experience. Very clean very professional. Gave us a room upgrade.

Perfect Location right in the middle of the city easy to walk around. Thanks Gentleman Lucas for his friendly and pleasant service. Looking forward to stay in near future:)

I had a great stay at this hotel! The room was spacious, clean, and offered a fantastic view. It was a comfortable and relaxing space that made my stay enjoyable. I would definitely recommend this hotel to anyone looking for a pleasant and comfortable stay.

Everything was excellent and made for a forgettable experience! The staffs are friendly and hospitable. Especially Ms. Lucia Xiang made our stay even more wonderful with her smooth communication from check-in and throughout our stay. The location is also great and I would stay at the Ritz Carlton again when I come back to Chengdu!

The location is great,it's within walking distance from the hotel to Tianfu Square and the metro station. The breakfast quality was good, and the staff were kind and provided excellent service. Rachel and Belinda were particularly helpful. I’m just wondering, do 5-star hotels here not provide a welcome drink?

I recently had a pleasant stay at The Ritz-Carlton, Chengdu, and I would like to commend your team for the excellent service provided throughout. Requests for additional drinking water and coffee were promptly fulfilled, and both check-in and check-out were smooth. I also appreciate the high-floor upgrade as a Bonvoy member. However, I would like to offer a suggestion regarding the after check-out service. Upon reaching the airport, we realized that we had left a handbag in our room. When we called the hotel, we were informed that the bag would be brought to the lobby for collection. While we appreciate the swift response, it would have been much more convenient if the hotel offered a paid service to have forgotten items delivered to the airport. Given The Ritz-Carlton’s commitment to exceptional guest experiences, I believe such a service would greatly benefit future guests who may find themselves in similar situations. I hope you will consider this as an enhancement to your already outstanding hospitality.