Vienna International Hotel (Wuhan Wuchang Riverfront Jiyuqiao Subway Station Branch） Reviews

Response from Property: 尊敬的賓客，您好！衷心感謝您選擇入住維也納國際酒店積玉橋店，感謝您的評價！很高興您能對我們的服務感到滿意，因為您的認可和喜愛讓我們感到無比的滿足和欣喜。能給您帶去舒適愜意的休息環境，提供温馨的服務是我們的榮幸！我們始終將客人入住的舒適作為我們服務的第一宗旨，希望能為您留下最美好的入住體驗。再次感謝您的評價，真誠期待您能將我們酒店作為下榻首選！

Response from Property: Dear guests, hello! Sincerely thank you for choosing to stay at Vienna International Hotel Jiyuqiao Branch, and thank you for your review! We are glad that you are satisfied with our service, because your recognition and love make us feel extremely satisfied and happy. It is our honor to bring you a comfortable and comfortable rest environment and provide warm services! We always regard the comfort of our guests as the first purpose of our service and hope to leave you with the best stay experience. Thank you again for your review and we sincerely hope that you will make our hotel your first choice!

Response from Property: Dear guests: Hello! All the staff of Vienna International Hotel Wuhan Chuhe Hanjie Jiyuqiao Branch extend our warmest greetings to you! We are deeply sorry for the old decoration and hygiene issues you mentioned. We have always been committed to providing guests with a comfortable accommodation environment, but obviously we have not done well enough in this regard. Your feedback is very important to us. Regarding decoration issues, the hotel will carry out corresponding upgrades and renovations more quickly to improve the accommodation experience. Regarding hygiene issues, we will strengthen employee training, improve service quality, and enhance service quality. If you have any questions during your stay, you can call the front desk or the duty manager as soon as possible. We will serve you wholeheartedly 24 hours a day! We are constantly improving our services, raising service levels and improving service quality. Serving every guest well is our sacred and great mission. We look forward to your next visit and let our hotel give you a brand new stay experience.

Response from Property: Dear distinguished guest: Hello! All the staff of Vienna International Hotel Wuhan Wuchang Jiangtan Jiyuqiao Branch extend their sincerest greetings to you! We are deeply sorry for the hygiene issues you mentioned. We have always been committed to providing guests with a comfortable accommodation environment, but obviously we have not done well enough in this regard. Your feedback is very important to us. The hotel will strengthen the training of employees, improve the service quality, and improve the service quality. At the same time, if you have any questions during your stay, you can call the front desk or the duty manager as soon as possible. We will serve you wholeheartedly 24 hours a day! We are constantly improving our services, service levels, and service quality. Serving every guest well is our sacred and great mission. Looking forward to your next visit, let our hotel give you a brand new stay experience.

Response from Property: Dear distinguished guest: Hello! All the staff of Vienna International Hotel (Jiangtan Jiyuqiao Subway Station, Wuchang, Wuhan) extend their sincerest greetings to you! Thank you for staying at Vienna International Jiyuqiao, Wuhan and giving us a five-star rating. It is our honor that the hotel's geographical location has brought convenience to your travel. The hotel is located in Jiyuqiao, a transportation hub, and is a transfer station for Line 2 and Line 5 of Wuhan Metro Station. We are very moved by your affirmation. Vienna International Hotel has always been committed to providing guests with a satisfactory stay experience. Every employee of the hotel has always adhered to the "customer-centric" service concept to make guests feel at home. It can meet your various needs for food, clothing, housing and transportation. Thank you again for your affirmation and recommendation. I sincerely look forward to meeting you again!

Response from Property: Dear guests, hello! Thank you for staying at Vienna International Hotel. We are very touched by your affirmation. Vienna International Hotel has always been committed to providing guests with a satisfactory stay experience. Every employee of the hotel has always adhered to the "customer-centric" service concept to make guests feel at home. We can meet your various needs for food, clothing, housing and transportation. Thank you again for your affirmation and recommendation. We sincerely look forward to meeting you again!

Response from Property: Dear guests, hello! Thank you very much for choosing to stay at Vienna International Hotel and for your valuable comments on our services. We attach great importance to the issues you have reported, and we are deeply sorry for this. We have immediately launched an internal investigation and rectification. Regarding the room facility issues you mentioned (door lock sensing, power failure and cleaning omissions), we will never shirk our responsibilities. All room types in the hotel, regardless of the booking price, must strictly implement unified hygiene and facility maintenance standards. This time, due to the temporary equipment failure and insufficient service response that have caused you trouble, we have carried out a comprehensive overhaul of the relevant equipment, strengthened the supervision of the room cleaning process, and optimized the front desk communication methods for training to avoid misunderstandings due to improper expressions. We are always committed to providing all guests with a cost-effective travel experience, and will never treat guests differently due to booking channels or price differences. Once again, we apologize for this unpleasant experience and look forward to your understanding and supervision! Vienna International Hotel Management Team

Response from Property: Dear guest, we are deeply sorry for your bad stay experience. We will communicate with the housekeeping department about your feedback. At the same time, we will strengthen the training of employees, improve the hygiene quality and service quality. At the same time, our hotel now has a hotel service butler to follow up the service. If you have any questions, please tell us and we will solve them for you as soon as possible. Thank you for your feedback. If you have more detailed opinions, please contact us. Thank you very much for your support!

Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of your opinions to improve the quality of service. If you have any questions during your stay in the hotel, please dial "0" in the room phone and the front desk will solve it for you as soon as possible. Finally, we apologize for the inconvenience caused to you again. We look forward to your next trip. We can create more perfect services for you and wish you a happy life.

Response from Property: Hello, dear guests! Thank you very much for choosing to stay at Vienna Hotel and taking the time to provide feedback on your experience. We understand that price adjustments during the holidays may affect your experience, and we apologize for that. Due to the surge in demand during the exhibition, the hotel has increased its investment in service manpower, material reserves, etc., and the prices will be slightly higher than usual. Some rooms have discounts and the quota is limited. If all rooms are booked, the system will automatically display the pre-discount rate. If you have any questions about the price when booking, you can call the front desk, which will answer your questions 24 hours a day. If you have travel plans in the future, please book in advance or contact our front desk and we will get exclusive discounts for you. Thank you again for your understanding!

Response from Property: [10 minutes direct to Yellow Crane Tower] Dear guests, thank you very much for choosing Vienna International Hotel, a mid-to-high-end brand under Jinjiang Group. We are glad that you are satisfied with your stay. The hotel is located beside Neisha Lake, at the transportation hub Jiyuqiao, close to CBD, with a spacious and elegant lobby, a wide field of view and beautiful scenery in the guest rooms. It is really a good choice to take beautiful photos to record your trip. Thank you again for your stay and we look forward to seeing you next time!

Response from Property: Hello! Thank you very much for choosing to stay at Vienna International Hotel Jiyuqiao Branch, and thank you for your evaluation! We are glad that you are satisfied with our service, because your recognition and love make us feel extremely satisfied and happy. It is our honor to bring you a comfortable and cozy rest environment and provide warm service! We always take the comfort of guests as the first purpose of our service, and hope to leave you the best stay experience. Thank you again for your evaluation, and sincerely hope that you will choose our hotel as your first choice!

Response from Property: 您好！衷心感謝您選擇入住維也納國際酒店積玉橋店，感謝您的評價！很高興您能對我們的服務感到滿意，因為您的認可和喜愛讓我們感到無比的滿足和欣喜。能給您帶去舒適愜意的休息環境，提供温馨的服務是我們的榮幸！我們始終將客人入住的舒適作為我們服務的第一宗旨，希望能為您留下最美好的入住體驗。再次感謝您的評價，真誠期待您能將我們酒店作為下榻首選！

Response from Property: Hello! Thank you very much for choosing to stay at Vienna International Hotel Jiyuqiao Branch, and thank you for your evaluation! We are glad that you are satisfied with our service, because your recognition and love make us feel extremely satisfied and happy. It is our honor to bring you a comfortable and cozy rest environment and provide warm service! We always take the comfort of guests as the first purpose of our service, and hope to leave you the best stay experience. Thank you again for your evaluation, and sincerely hope that you will choose our hotel as your first choice!